Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter turned 25 and she is living in London far from us in Elora, Ontario, Canada. I wanted to ensure she felt celebrated so I ordered her flowers with the option of some Rose Proseco! What a treat! The smooth delivery and her reception of the product was easily done! The flowers were stunning! The Proseco was greatly enjoyed! Thanks for helping this momma celebrate her daughter!”

Helpful Report

(Petals In The Mist) - Posted 1 year ago

“Loved the flowers, fast delivery super easy to order”

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(Marys Florist) - Posted 1 year ago

“I ordered flowers through Floom from Australia for my uncle's Celebration of Life. They arrived on the requested day and looked beautiful (my cousin sent me a photo!). A very efficient and easy to use service!”

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(Clapham Flowers) - Posted 1 year ago

“Beautiful flowers, delivered on time!”

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(Blooms By Cag) - Posted 1 year ago

“I use Floom in the UK and love that I can use Floom in the US as well. I can trust that they will use artisan florists that will put together a style of bouquet that I like and prefer. I ordered the day before and it was fast and easy. My bouquest was delivered in good time and they were the freshest most beautiful blooms. My friend loved them as did I. Thank you Floom!”

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(BLOMST Los Angeles) - Posted 1 year ago

“Great service - easy to work with.”

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(Love And Blooms) - Posted 1 year ago

“Fine service and superb customer's satisfaction...”

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(Clapham Flowers) - Posted 1 year ago

“This was a simple way to get beautiful flowers to someone quickly! Unfortunately, I don't think that the order status was updated in a timely way, so I got nervous enough about order fulfillment that I called the florist to confirm delivery. I also tried to reach customer service through Floom's website to change the recipient phone number and entered my contact information in the chat but no one ever reached out. Also, this was a same day delivery but you don't have that option in your questionnaire below for the question, "How many days did your delivery take?"”

Helpful Report

(My Blooming Business) - Posted 1 year ago

Dear Rachel, Thank you for taking the time to provide us with your thoughts on the experience had. We have looked into delivery details of the order and we can see that this was delivered on the requested date at 6PM. We apologies if any confusion was created about the delivery time and any inconvenience was caused because of this. Warm wishes, Floom Team

Posted 1 year ago

“We ordered some flowers for a friends 50th with specific criteria for the bouquet. It was absolutely beautiful and she loved it. Thank you Floom, as always such a good offer of flowers curated so well.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“Sadly when my daughter opened the box the flowers were damaged. One orchid had been snapped off.”

Helpful Report

(PM Flowers) - Posted 1 year ago

Hello, thanks for taking the time to leave a review. I'm so sorry to hear that one orchid had snapped off in delivery. I appreciate how important it is that a gift arrives as intended and I am most disappointed that we let you down on this occasion. I am relaying this information to our florist partner team in order to ensure that this can be avoided in future in addition to making the courier team who delivered the order aware of the issue also. Please accept our sincere apologies and feel free to reach out to us at support@floom.com for anything else that you need.

Posted 1 year ago

“Hello! Delivery was not carried out. They said there was no one at home. But there were flowers waiting at home that day and there was no courier. They asked for confirmation of delivery - they did not provide it. They refuse to return the money”

Helpful Report

(E And A Events Ltd) - Posted 1 year ago

Dear Anton, Thank you for taking the time to leave us your feedback. Looking into the delivery track of your order, we could see that our partner florist could not reach the recipient to the delivery address provided and we kindly got in touch with you to ask your approval for re-delivery. Unfortunately, as the order failed on delivery, we could not offer a refund for this as the flowers were made for you. We are sorry to hear that you were not happy with this but we can assure that we did what you could to get the order delivered for you. Warm wishes, Floom Team

Posted 1 year ago

“Flowers were not delivered”

Helpful Report

(Royal Floral Designs) - Posted 1 year ago

Hi Alexandra, thanks for your review. I'm so sorry that your order didn't arrive and whilst we have refunded you in full, I can totally appreciate the disappointment this has caused. I understand that our customers are often gifting flowers to connect with loved ones from a distance and on this occasion, we've let you down. I'll be working with the team to prevent further instances of this and hope that you might give us a second chance at some point. Thanks for taking the time to review us.

Posted 1 year ago

“It was awesome! I ordered from the states to my grandaughter in London. I needed that day, which was around 2pm london time. The flowers not olny got delivered but were stunning!! THANK YOU!”

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(Beaucoup London) - Posted 1 year ago

“Fast and easy service. Great options!”

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(Lovely Blooms Decorations Corp) - Posted 1 year ago

“Amazing flowers! Big prices but they delivered. Partner was over the moon! Would buy again.”

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(Posee Floral Designs) - Posted 1 year ago

“I placed my order overseas after business hour and “PM” delivered the most beautiful flowers to my friend within 1 hour! Very impressed with the quality of the flower and service. Highly recommended.”

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(PM Flowers) - Posted 1 year ago

“will be using again”

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(Flower Station) - Posted 1 year ago

“I ordered an $180 bouquet and it looked nothing like the photo. Very disappointed for the amount of money I spent on the flowers. They were also delivered a day early but said they were delivered on the correct day.”

Helpful Report

(Noble Garden) - Posted 1 year ago

Dear Danica, Thank you for taking the time to leave us a review. We are sorry to hear that you are not happy with the flowers delivered. Upon further investigation on our end, we could not find a formal complaint made to us, therefore, we have got in touch with you via email so we can find the best solution for you. Warm wishes, Floom Team

Posted 1 year ago

“My latest flower deliver is probably the worst ever experience in 20 years.. flowers arrived dead :(”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Dear Andrew, Thank you for taking the time to leave us a review. We are so sorry to hear that you had a bad experience with your order's delivery. This is under investigation at the moment and our colleagues will get back to you via email with updates as soon as possible. Warm wishes, Floom Team

Posted 1 year ago

“Disappointed! I ordered thr Lilac Wonderland - Deluxe (biggest size) which cost £135 but the flowers received was not impressive and medium size. I am attaching a photo”

Helpful Report

(Flùr Flowers) - Posted 1 year ago

Dear Wasan, Thank you very much for taking the time to leave us your thoughts about the experience had with us. Please accept our sincerest apologies for the inconvenience caused by having the bouquet delivered in a smaller size than the one on the order. Our colleagues have refunded part of the payment for you and they have emailed you the outcome. We hope to welcome you back and give us the opportunity to make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

Floom is rated 4.4 based on 21,566 reviews