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Floom Reviews

4.4 Rating 21,566 Reviews
84 %
of reviewers recommend Floom
4.4
Based on 21,566 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 79%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Floom Reviews
Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

Write Your review

Floom is amazing. I’ve ordered flowers through them several times for friends in London and Los Angeles. Floom completes the order efficiently and the flowers always arrive in perfect condition.
Helpful Report
(Wild Stems LA) - Posted 1 year ago
Having received notification the gift had been delivered I was surprised the recipient hadn't acknowledged the delivery. Thinking it may have gone to a wrong address I was in the awkward and embarrassing position of having to contact the person to confirm she had actually received the gift. She said there was no card attached so she didn't know who had sent it. I had written a personal note to her so I'm not terribly happy it wasn't received. I don't want to have to contact people to check a gift has arrived.
Helpful Report
Posted 1 year ago
Hello Celia, Thank you for taking the time to leave us a review. We're so sorry the gift card wasn't included with the delivery. We have flagged this to the relevant team and will be reviewing our process in order to ensure such omissions are avoided in future. Thank you for choosing Floom.
Posted 1 year ago
My friend was very happy with the Bouquet from Floom. I will use the service again for sure. Thank you!
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(Montpelier Flowers) - Posted 1 year ago
the delivery was extremely quick and the quality was good!
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(Orchidya) - Posted 1 year ago
Easy to use. So many beautiful options. Straightforward interface. One problem: the flowers were delivered to the wrong address. Thankfully her neighbor was friendly and got them to her. I suggest you actually call/text the recipient to confirm the drop off is in the right location. Or perhaps ask for a picture of the drop off location so you get it right.
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(PM Flowers) - Posted 1 year ago
Dear Floom team, it's so great that you provide such a large selection of very beautiful bouquets of flowers. And what is have touched my heart it is that you wrote the card by hand, and did not print it out. Thank you so much!
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(PM Flowers) - Posted 1 year ago
My order was not delivered on the date asked which was my mums 93 rd birthday so I was very disappointed about that. I live in Canada and my mum in Scotland so I need a reliable source for getting gifts to her. The flowers and gift were lovely and well received. However, I won’t use Floom again because of the delivery delay.
Helpful Report
(F For Flower) - Posted 1 year ago
Hello Kathryn, Thank you for taking the time to leave us a review. We're so sorry we weren't able to ensure that your order was delivered on the date agreed. When you order flowers for a special occasion and they don't arrive on the date required, it is most disappointing and we understand that we have let you down on this occasion. The delivery service experienced an unforeseen logistical issue on the original delivery date meaning there was a delay in getting your mum's gift to her. It is great to hear that despite the hold up, the flowers and the gift were lovely and well received. We have taken your feedback on board going forward and we do hope you might consider giving us another chance in the future.
Posted 1 year ago
Most of the flower I ordered from floom were delivered late in the afternoon. The delivery should be at least earlier.
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(Noble Garden) - Posted 1 year ago
Provided a good service, delivered on time
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(Ode A La ROSE) - Posted 1 year ago
The flowers are absolutely beautiful and were delivered as requested.
Helpful Report
(Botanique Workshop) - Posted 1 year ago
Quick delivery, beautiful flowers
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(Amor Sin Flores FC) - Posted 1 year ago
Amazing service and very quick deliveyr!
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(Blooms By Cag) - Posted 1 year ago
Sorted an order the day before and delivered as planned. Will use again!
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(The Secret Garden) - Posted 1 year ago
I love being able to use local florists. Floom makes it very easy to send flowers internationally! Only dropped a star because the arrangement wasn't as full as in the photo. I understand the picture can't match but it was a little sparse compared to the photo. Less greenery and no babies breath.
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(PM Flowers) - Posted 1 year ago
the sunflowers were beautiful. My Grandaughter loved them!!
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(BloomsyBox) - Posted 1 year ago
ANNIVERSARY FLOWERS NEVER ARRIVED. CUSTOMER SERVICE WAS TERRIBLE. WONT USE AGAIN.
Helpful Report
(Le Daisy Flower Shop) - Posted 1 year ago
Hello!
 Thank you for taking the time to leave your feedback regarding your Floom order.
 We are disappointed to learn the delivery was not received by your recipient, we are sorry we were unable to complete delivery on your chosen day. We have issued a full refund for you. 
Please accept our sincere apologies as we do not wish to disappoint any of our customers that choose Floom for a special occasion.
Posted 1 year ago
Great, reliable service :)
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(Floom Blooms) - Posted 1 year ago
Very easy to pick out a shop to deliver your flowers, even from abroad
Floom 5 star review on 30th May 2024
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(Bimba) - Posted 1 year ago
Beautiful flowers delivered on time!
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(Iridescent Florals) - Posted 1 year ago
Great service and gorgeous flowers! Recipient was very happy.
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(Jean Page Florist) - Posted 1 year ago
Floom is rated 4.4 based on 21,566 reviews