Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and absolutely amazing flowers.”

Helpful Report

(Verdure Floral Design) - Posted 1 year ago

“Beautiful flowers and reliable service”

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(Stem And Stem) - Posted 1 year ago

“Thanks Floom!!! As always, the flowers are magnificent, the delivery is reliable and we get a picture to show where the bouquet was placed.”

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(Petal Vibes) - Posted 1 year ago

“High quality service and flowers.”

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(F For Flower) - Posted 1 year ago

“My daughter and son in law were delighted with a beautiful bouquet for their celebration.”

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(Camiko Flowers) - Posted 1 year ago

“arrived within the same day (only 4-5 hours from ordering), handwritten note, and beautifully wrapped”

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(Flowers On The Ave) - Posted 1 year ago

“Beautiful flowers, looked exactly like the photo. So easy to order.”

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(Village Flowers) - Posted 1 year ago

“There were many options to choose from and the website was easy to use. I was able to arrange a birthday delivery for my London based daughter from my home in the US quickly and easily. Flowers were delivered on time and were lovely.”

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(Flower Station) - Posted 1 year ago

“I live in America and was looking for a local delivery service in London. Floom delivered on time and to my specifications. Will definitely uswe their services again!”

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(Debbie Western Flowers) - Posted 1 year ago

“Appreciate the quality of the flowers and responsiveness of the service”

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(Floral Fantasy) - Posted 1 year ago

“From ordering to delivery everything was great! Excellent service”

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(Saints Flowers) - Posted 1 year ago

“Flowers were not delivered covered/protected in any way.”

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(The Flower Shop Of Chicago) - Posted 1 year ago

“I received flowers from my family in the USA after being in the hospital. My favorite color is pink and each day, the flowers continue to bloom into glorious shaded of pink. The downstairs smell like lilies too. Thank you for this beautiful bouquet.”

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(Cora Louise) - Posted 1 year ago

“Was pleased with the arrangement, and my daughter loved it! So thank you!! Until next time!”

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(PM Flowers) - Posted 1 year ago

“Good service and well dlivered.”

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(F For Flower) - Posted 1 year ago

“beautiful flowers and the delivery was great”

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(Flowers Of The Valley) - Posted 1 year ago

“Great selection of flowers, I've ordered from them twice and both times have been superb.”

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(Into The Meadow) - Posted 1 year ago

“Same day service was nice but the item that arrived left much to be desired. It was a very sad version of what was supposed to be delivered.”

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(LEF) - Posted 1 year ago

Hello, Thank you so much for taking the time to review Floom, we do appreciate any feedback from our wonderful Floom customers. We are sorry to learn the flowers arrived in a less than 100% satisfactory condition. However, we do ask that any complaints of this nature be raised to the team within 3 days of delivery being received for us to help resolve this kind of issue and have the chance to rectify the situation. We have not received any communications from you before receiving this review to make us aware of any quality issue with your Floom order. We would love for you to consider us again for future orders. Many thanks!

Posted 1 year ago

“I always use Floom when sending flowers overseas. I get updated communication when the the delivery is made and the flowers are always as described in the photos”

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(Gardenia Of London) - Posted 1 year ago

“Love floom”

Helpful Report

(Daily Flowers) - Posted 1 year ago

Floom is rated 4.4 based on 21,566 reviews