Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were just as per the pic online. Delivered on time with the correct message. All that you need.”

Helpful Report

(Essence) - Posted 1 year ago

“Online experience easy to use and purchase Delivered on time”

Helpful Report

(BloomsyBox) - Posted 1 year ago

“YOU LEFT THE ITEM TO A NON SAFE PLACE AND IT WAS LOST AND NOT DELIVERED”

Helpful Report

(Rose & Mary) - Posted 1 year ago

Hi Angelos, Thank you for your feedback. Our partner florist did deliver the flowers in a safe place as you requested, you were then informed of this via email and provided proof of delivery. You requested us to inform the recipient on your behalf, which is not our usual practice however this was completed also. Your recipient informed us that they no longer live at the address as they had recently moved. We appreciate that this is not ideal however our partner florist did fulfil their end of the transaction. If you have any additional questions, please feel free to contact us in the email thread. Thanks, Floom customer service team!

Posted 1 year ago

“Nice flowers, arrived on time”

Helpful Report

(Botanique Workshop) - Posted 1 year ago

“Beautiful flowers delivered on time as promised.”

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(Blooms By Cag) - Posted 1 year ago

“Ordered for a present the day before - they arrived on time and were beautiful”

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(F For Flower) - Posted 1 year ago

“Very quick and efficient delivery! Fresh flowers”

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(Petal Vibes) - Posted 1 year ago

“Excellent, thank you so much!”

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(F For Flower) - Posted 1 year ago

“Easy site to use, delivery went perfect!”

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(Noor Flowers & Plants) - Posted 1 year ago

“The flowers were beautiful and they come with a vase which is always great! Great selection of products.”

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(Botanique Workshop) - Posted 1 year ago

“Great service”

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(Botanique Workshop) - Posted 1 year ago

“I ordered flowers for my granddaughters birthday. She sent me a video of them and they were absolutely beautiful.”

Helpful Report

(Essence) - Posted 1 year ago

“Very Good !!!!”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“Everything went great. Two bouquets were delivered on the day they were ordered, even though it was a Saturday.”

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(Monstera Floral Design) - Posted 1 year ago

“Great selection of same day arrangements. Easy and fast service.”

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(Solim Flower) - Posted 1 year ago

“Fantastic service and arrived on time”

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(Flower Station) - Posted 1 year ago

“Lovely flowers, 9.5/10”

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(Flùr Flowers) - Posted 1 year ago

“Easy and seamless ordering process and flowers came promptly and beautifully assembled!”

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(Blossom Flower Shop) - Posted 1 year ago

“Great service. Beautiful bouquet - arrived on the correct day. They messaged me to say it had been delivered and sent a picture. Pleased to support a local business. Recommend the service.”

Helpful Report

(Essence) - Posted 1 year ago

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Helpful Report

Posted 1 year ago

Floom is rated 4.4 based on 21,566 reviews