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Flooring365.co.uk Reviews

4.3 Rating 131 Reviews
82 %
of reviewers recommend Flooring365.co.uk
4.3
Based on 131 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
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0333 002 0175

Email:

hello@flooring365.co.uk

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Flooring365.co.uk 5 star review on 16th May 2025
Calvin M
Flooring365.co.uk 5 star review on 7th May 2025
Terry N
Flooring365.co.uk 5 star review on 6th May 2025
Chris B
Flooring365.co.uk 5 star review on 6th May 2025
Chris B
Flooring365.co.uk 5 star review on 6th May 2025
Chris B
Flooring365.co.uk 5 star review on 6th May 2025
Chris B
Flooring365.co.uk 5 star review on 6th May 2025
Chris B
37
Anonymous
Anonymous  // 01/01/2019
Still no samples have arrived so I had to make a choice with another company because if the samples take this long what's the actual order going to take?
Helpful Report
Posted 3 weeks ago
Halo! Im still waiting for samples ordered at 20th of april...
Helpful Report
Posted 1 month ago
Awful customer service and experience. I paid £85 deliver and my flooring was delivered to the wrong place, resulting in me having to go and drive to collect this. Lug it all in and out of my car. I needed this to be delivered as arranged as due to be fitted the following day. I requested refund for delivery, as it wasn’t actually delivered to my house as paid for and agreed. Full refund of this not agreed by 365flooring. I am a loyal and returning customer but this seemed to make no difference to their decision. Never again… one to avoid.
Helpful Report
Posted 1 month ago
Ordered flooring from this company on January paid it in full Was called the start of February with a detailed delivery date was called the following day to tell me they didn’t have my flooring in stock and weren’t sure they would get it back in Received my money back today the 5th of march shocking way too treat customers wouldn’t go near this company again Very dissatisfied customer
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Posted 2 months ago
So far not so good. Paid for express delivery and order didnt arrive. Asked for a refund for the difference between standard delivery and express was told it could take up to 14 days. Order was rescheduled for 3 days later and it still did not arrive. No phone call from flooring 365 to let me know what was happening, very disappointed. Had to cancel the joiner twice. Not good enough, have no idea when my flooring will arrive now.
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Posted 3 months ago
Unfortunately sample never arrived
Helpful Report
Posted 3 months ago
Hi Rockell, Thank you for your review. We're really sorry to hear that your sample did not arrive. This is not typical of our service, and we understand how frustrating this can be. Please reach out to our customer service team so we can look into this for you and rectify the situation. Your feedback is invaluable to us. Thanks again for sharing your experience! - Emma
Posted 3 months ago
Your samples in no way represent the images on your web site
Helpful Report
Posted 4 months ago
Hi Nick, Thank you for your review, we're sorry you weren't satisfied with your sample. As a natural product, there are variations in the wood grain and how the finish may affect it. If you'd like to give us some more detail, please don't hesitate to get in touch with us and we'll do our best to help you. Thanks again for taking the time to review! - Emma
Posted 4 months ago
It’s a rip for everything they charge money even If you want to collect your flooring they asked me £25 for collection I asked them why she said to pay their guy who arrange the packs for me which means I have paid their guy one day wage. So annoying
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Posted 5 months ago
I rang the company today and the man is not very helpful at all as I asked how many box I required to the area, but instead he said he need square meters not the size I need cover. Its not my lost its the company.
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Posted 6 months ago
Not good - ordered samples - one week ago - not turned up
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Posted 7 months ago
£105 delivery is excessive. Flooring was awful qualifty. Spent £500 & was unable to use it. Save your money, don't buy from here!
Helpful Report
Posted 7 months ago
Flooring365.co.uk is rated 4.3 based on 131 reviews