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Flooring365.co.uk Reviews

4.3 Rating 131 Reviews
82 %
of reviewers recommend Flooring365.co.uk
4.3
Based on 131 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Flooring365.co.uk Reviews
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Phone:

0333 002 0175

Email:

hello@flooring365.co.uk

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Flooring365.co.uk 5 star review on 16th May 2025
Calvin M
Flooring365.co.uk 5 star review on 7th May 2025
Terry N
Flooring365.co.uk 5 star review on 6th May 2025
Chris B
Flooring365.co.uk 5 star review on 6th May 2025
Chris B
Flooring365.co.uk 5 star review on 6th May 2025
Chris B
Flooring365.co.uk 5 star review on 6th May 2025
Chris B
Flooring365.co.uk 5 star review on 6th May 2025
Chris B
37
Anonymous
Anonymous  // 01/01/2019
floor looks good but delivery could be a lot better driver not interested in any help at all and when boxes were opened there was some damage to flooring but i had ordered enougth to finish job
Helpful Report
Posted 6 days ago
Good product, but some of it arrived damaged and I was told that this would not be replaced or refunded as it was "industry practice" to plan extra for wastage. While it's true that it's advisable to buy extra to deal with edges etc, it should not be used by the supplier as an excuse for refusing to replace damaged goods. As a result I will not be using Flooring365 again, nor will I be recommending their products to anyone I know who is planning to get new flooring. For the price of a single pack, this would've been a glowing 5* review.
Helpful Report
Posted 2 months ago
Wished we could have got all the boards we needed, just hoping the unfinished ones ( we've had to make shortfall up with ) will match in and not ruin the over all effect . It was a bit gutting as the sample looks just what we want ,lovely quality ....we just hope we can make it work.
Helpful Report
Posted 2 months ago
i orderd 14 packs of flooring for a customer and i was a little short, i needed 2 more packs and had tp pay the exaturated ammount of £85.00 delivery for just 2 packs of flooring weighing approx 10 kilos to m this is a rip off as a courier would deliver for £20.00 and condiering i had already spent a large sum of money with them they would have sent this cheaper, i rang to try and get some money off but policy policy, to me this is where buisnesses fasil to help the customer and are all about the money, thst said the oak flooring i put down was brilliant , so good product but not so good customer csre really
Helpful Report
Posted 3 months ago
Prices good, quality good, sadly had a whole unopened pack (near 3sqm) left that they would not accept as a return as I was "a few" days outside of the 14 day return period
Helpful Report
Posted 3 months ago
Hi James, Thank you for taking the time to share your thoughts with us. We're glad to hear you were pleased with our prices and quality! However, we understand your frustration regarding the return policy. While we strive to be as accommodating as possible, we must adhere to the outlined return guidelines. Your feedback is important, and we'll certainly keep it in mind as we review our policies. If you have any other questions or concerns, please feel free to reach out. Thanks again for your feedback! - Emma
Posted 3 months ago
Products on web site easy to navigate , difficult to Change address
Helpful Report
Posted 3 months ago
Hi Andrew, Thank you for your feedback regarding our website. We're pleased to hear you found the product navigation easy, but we sincerely apologize for any difficulties you experienced when trying to change your address. Your comments are valuable to us, and we’ll work on improving that process. If there’s anything else we can assist you with, please reach out. Thanks for sharing your thoughts! - Emma
Posted 3 months ago
85 quid for delivery charge is ridiculous. That’s equivalent to 19,375 quid for a 18 tonner truck load
Helpful Report
Posted 4 months ago
After wanting to pick up my own flooring I was given the privilege of paying a £20 picking fee which is totally appalling and everyone I have told just laughed at the idea of it. I won’t be shopping with you again. Thanks Sole trader
Helpful Report
Posted 7 months ago
We found this company on google and nearly ordered online but wanted to check a colours of the flooring vs radiator pipe caps etc so visited the showroom. Confirmed everything and ordered in store. At no point did the staff mention if you want to return excess packs that this is only possible if purchased online. Great staff and helpful in warehouse and good sales assistants in store; appalling phone manner for enquiries; great product; great price; terrible communication and policy regarding excess returns so please order online! Have several packs left over and hence poor score - otherwise it’d be a 5 star review. Mark
Flooring365.co.uk 3 star review on 23rd October 2024
Helpful Report
Posted 7 months ago
Flooring365.co.uk is rated 4.3 based on 131 reviews