FloryDay Reviews

Name: FloryDay
Rating: 3.17

3.2 Rating 652 Reviews

54 %

of reviewers recommend FloryDay

Company Reviews

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Metrics

3.2

Based on 652 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“some one got into my bank after using your site.pay pal woudnt go thro so I had to sign using my card.i found out in time and got my money back . be carefull.”

Helpful Report

Posted 4 years ago

“Way too big in relation to your measurements Will go to the next visit to a charity shop”

Helpful Report

Posted 4 years ago

Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 4 years ago

“FloryDay Cancelled order Awaiting refund”

Helpful Report

Posted 4 years ago

“Having purchased a number of garments on line from FloryDay I can only say do NOT waste your time and money shopping here..I'm sorry to say only a couple of the garments I purchased are anything like their photographic representation or description..the fabrics are generally of very poor quality so thin they hang very badly and do not move well as they seem to in the photos..out of all the garments I've regretably purchased I am only able bit to wear one or two blouses..the dresses are awfulI sent them to the junk shop..”

Helpful Report

Posted 4 years ago

“Sizing varies so much. Bought some items and when I had to return the items I didn’t want it was to time consuming. I’ll never buy again from FloryDay.”

Helpful Report

Posted 4 years ago

Hi Thank you for your feedback.Please take our deepest apologies for all the problems you encountered. We believe all customers deserve the best quality products and highest levels of service. We hope every customer will be delighted with every purchase, but we also understand that not everything can be perfect. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 4 years ago

“considering both items were supposed to be the same size, one was massive, the other would just button up !!! I think the best thing about this company is that they return your money quickly. Shame its not run better as they have some pretty items. I would not use again nor recommend.”

Helpful Report

Posted 4 years ago

Hi Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 4 years ago

“Took over 3 weeks to get this swimsuit, the bottoms wouldn’t cover a baby’s rear, and the color and pattern was not what I ordered. If I knew it was being shipped out of China, I would not have ordered it. I had to email customer service and received a prompt reply, but their tracking service stinks; better to use the USPS tracking. Big disappointment, can’t wear the bottoms, the top fits ok but again, not as ordered. 😖”

Helpful Report

Posted 4 years ago

Hi Joyce Thank you for sharing your experience. We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 4 years ago

“Poor service waited weeks- no invoice with my order- very poor quality”

Helpful Report

Posted 4 years ago

“HAVE NOT RECEIVED MY PARCEL. IT SAID 5 TO 9 DAYS THIS IS OVER A FORTNIGHT NOW. READING OTHER REVIEWS THIS MIGHT NOT BE TOO LONG!!! WANTED MY ORDER TO WEAR TO AN OCCASiON BUT ALAS.”

Helpful Report

Posted 4 years ago

“The dress was badly made from cheap fabric, it was absolutely awful! Also the returns procedure is not straight forward.”

Helpful Report

Posted 4 years ago

“I received my item, it took just over one week in total which was good in comparison to some reviews. My disappointment came when courier requested a further payment of €24.39 before they could deliver. Apparently this was due to honour taxes /duty?? There was no mention of it being sent from overseas which would incur such costs which meant my item cost up on €80!! The dress is ok-ish but not worth the amount paid or even half that amount. *Beware*”

Helpful Report

Posted 5 years ago

“Rather poor quality, according to their cheap prices! The 3 refund options are fair, and execution was correct. Delivery costs to high however...”

Helpful Report

Posted 5 years ago

“Shipping took forever. The dress is not like it looks in the photos and not as described. The fabric is cheap and the sewing quality poor. It really wasn't a good deal and especially not a good deal in terms of quality and service. Don't bother ordering from them--you'll be disappointed.”

Helpful Report

Posted 5 years ago

“i am trying to send dresses back that are to wide . They don,t need to give me money but put a credit on my account . 24 hours is not being respected and its a shame . The dresses are usually great and they really should work on their aftersale”

Helpful Report

Posted 5 years ago

“Ridiculous returns policy, wastes so much of their time ! They did respond quickly though and after 4 or 5 email exchanges and having to upload photo of posting proof I received the money back minus postage, via paypal This is such an old fashioned way to deal with customers. They need to put return label into the original parcel as other companies do. I shall never buy from them again because of the hassle in returning an item, if they had a policy similar to other companies I would certainly buy again. They must lose so much custom from people not making repeat orders.”

Helpful Report

Posted 5 years ago

“STAFF MUST BE COLOUR BLIND CREAM IS NOT WHITE. COLOUR OF ADVERT IS PURE WHITE. NOT CREAM. AFRAID TO RETURN FOR REFUND LOOKING AT PROBLEMS OTHER CUSTOMERS HAVE HAD.”

Helpful Report

Posted 5 years ago

“Pictures very misleading, blouse arrived today and bears little resemblance to the item ordered.”

Helpful Report

Posted 5 years ago

FloryDay is rated 3.2 based on 652 reviews