FloryDay Reviews

Name: FloryDay
Rating: 3.17

3.2 Rating 652 Reviews

54 %

of reviewers recommend FloryDay

Company Reviews

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Metrics

3.2

Based on 652 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi recieved denim look dress, love it as a light weight dress, But for your customer reference it has been clicked with a bag i had over my shoulder , the morale of this is, dont us bag with anything on it ie zips .”

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Posted 2 years ago

“FloryDay has beautiful clothing and the items I ordered were well made. They took at least a month to get them and now want to return 2 items that didn't fit .”

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Posted 2 years ago

“I placed an order 3 months ago. I understand because of the virus etc I received two items which are very nice there was one item left. I chased this and eventually I suggested if u could no send it refund my money. This was a week ago. I hope my refund its been dealt with and I will place an order again to see how long it will take to deliver.”

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Posted 4 years ago

Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 4 years ago

“Lovely clothes just takes so long to get here.”

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Posted 4 years ago

“I haven't received my goods yet they were ordered 14 days ago...”

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Posted 4 years ago

“I’m not impressed with this website at all anymore and I’ve made it very clear to everyone I know to stay away I’ve showed how cheap the products are now and I still like to get my necklace I ordered back in December Not that I’ll ever get it but he code on the necklace was 118-1791”

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Posted 4 years ago

Hi Thank you for your feedback.Please take our deepest apologies for all the problems you enc Florydayountered. We believe all customers deserve the best quality products and highest levels of service. We hope every customer will be delighted with every purchase, but we also understand that not everything can be perfect. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 4 years ago

“The blouse I ordered is beautiful. With that, I am very pleased. The problem is the ridiculous time it took to arrive. For that reason, I will be hesitant to order.”

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Posted 4 years ago

“Hi, I like your some of your clothing. Unfortunately, however, mot of the purchases I have made need to be altered so I am paying extra. I am a XS or in some cases XXS and I find limited clothing on line from Floryday that actually fits me perfectly. Thank you”

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Posted 4 years ago

“Unfortunately, the last purchase I made did not match the measurements shown. It was more like an XS than an XL. I am now wary of ordering more items as this is not the first time this has happened. Those that have been sized correctly I am well satisfied with. Linda.”

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Posted 4 years ago

Hi Thank you for your feedback.Please take our deepest apologies for all the problems you encountered. We believe all customers deserve the best quality products and highest levels of service. We hope every customer will be delighted with every purchase, but we also understand that not everything can be perfect. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 4 years ago

“I had previously written a very negative review as, after almost two months, I hadn't received the item I had ordered and paid in advance. I had tried to contact Floryday several times, but got no answer. Yet, after my negative review, I was contacted and given the refund. Given these premises, I cannot say that I am super happy with Floryday and its service but at some point they really started to care - even though that happened only after the negative review.”

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Posted 4 years ago

“I had a problem with Floyday but they have promised to resolve it.”

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Posted 4 years ago

Hi Thank you for sharing your experience. We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html We will try to find your order number to contact you. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 4 years ago

“I have not been satisfied with the materials”

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Posted 4 years ago

Hi Christel Lyngbæk , Thank you for your feedback.Please take our deepest apologies for all the problems you encountered. We believe all customers deserve the best quality products and highest levels of service. We hope every customer will be delighted with every purchase, but we also understand that not everything can be perfect. Would you please tell us your order number so that we can contact you as soon as possible. Or please send the email to feedback@floryday.com with the title "" reviews+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, Floryday

Posted 4 years ago

“My problems were sorted out”

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Posted 4 years ago

Hi JeanEdge Thank you for your feedback. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. And we will try to keep improving ourselves in both the items and our service. Best regards, Floryday

Posted 4 years ago

“I watched all the floryday try on reviews - each of you where sent clothes from this company -at their request. I would like you to be like the rest of us and order online and then review the time it took and quality of the product and then try and refund or return goods.Floryday obviously sends you the best to try - so explore all avenues before reviewing”

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Posted 4 years ago

“Received my third dress purchased not long ago.Though happy to have at least gotten it I wonder why the fabric is so thin in all the dresses.You are paying quite a bit and the fabric should be better quality.Probably will not purchase again.”

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Posted 4 years ago

“Hi Flroyday resolved my problem fully but I would agree it was rather stressful initially. I wanted to return my garment as it wasnt a good fit. AS there was no return address I tried to contact several ways to find the address out and it became totally frustrating. However I eventually just replied to their initial email that they had sent me with confirmation of my order I received an automatic reply and then 2 days later a customer service reply. They are to refund and have told me to keep product to save cost of return. Couldn't ask more than that. I think they could resolve the bad reviews by providing the return address and having a simple process for returning products it works for most companies. I thank them though for resolving my problem”

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Posted 4 years ago

“Received the first dress but still waiting for the second dress.First dress was okay but not worth $80.. probably will never see second dress. Took a chance.Too bad..stores are closing endlessly all over and hear the same complaint..no where to buy nice dresses and this is what happens when ordering online.”

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Posted 4 years ago

“My second purchase with Floryday, first was okay, but I thought it didn’t look quite the same as advert, now the second order is definitely not the same! And is quite vivid, I hope I wear it, but no more ordering from Floryday for me!!”

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Posted 4 years ago

“They are a scum...am still trying to investigate them...I ordered an item over a month ago that was meant to reach me btwn 5 to 9 days. Their tracking system is bogus too. If anyone has any infor about them please get in touch...like I said they r under investigation with consumer trade My number is UK 07450976898”

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Posted 4 years ago

“Bought 2 pairs of sandals. Both described as leather. Both lovely and very comfortable. But neither was leather. I hadn’t really expected leather sandals at such a low price. Pity they Feel they have to lie to sell shoes. Also a pity that the trades description act doesn’t apply to China. Wake up China, we’ll buy plastic shoes! No need to lie to us!”

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Posted 4 years ago

FloryDay is rated 3.2 based on 652 reviews