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FloryDay Reviews

3.2 Rating 652 Reviews

54 %

of reviewers recommend FloryDay

Company Reviews

3.2

Based on 652 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Je dois être malchanceuse, j’ai eu droit à un délai de livraison très long!!! Et les produits retournés parce que trop petits. Je suis tjrs dans l’attente du remboursement et cela depuis plus d’u mois!! On approche les 2 mois et tjrs rien. J’ai de gros doutes.”

Posted 1 year ago

“They have lovely pictures of their clothes on the website but in reality they are made using very cheap materials. When you try to return they want to offer you refunds rather than give you your money back and then if you don’t accept they take off postage costs so you end up losing approx £15 off your refund.”

Posted 1 year ago

“How do I register 0 stars? Dress promoted as COTTON BLEND. Perhaps 1 thread per 1,000. The rest is polyester. No shape to garment and poor, poor quality.”

Posted 2 years ago

“I am trying to track my order number on flory days. I cannot track it and it is very bad service. I always have to wait four weeks for my orders and it says (24 hours delivery) fake advertising and I never can find a contact number or live chat. All I get is a reference number.”

Posted 2 years ago

“Do Not Order from this company! I ordered 3 blouses in April 2021. They were either a different size or different color than what I ordered. It was a difficult process trying to return them. Two months later, and I emailed someone who said they would refund me. Another month and email later, they sent me an attachment to PROVE the refund went out. It was bogus--someone just created a table and typed in some information. It did not look professional. The bottom line is that you are taking a big chance ordering from this company. You might get lucky like a few who got what they ordered. Otherwise, they will send you whatever they still have in a different size, different color, etc. They do NOT intend to REFUND you!”

Posted 2 years ago

“Stuck In Floryday Hell. I cannot believe that 6 months after they completely screwed up an order (2 months after the order it was not received and an empty package was tracked at a delivery company somewhere in the US) I am still being inundated with Marketing emails by this absolute joke of a company. It seems I just have to accept that they won't / can't remove me from any marketing lists... no explanation why, no explanation of what they are doing about it, no explanation of when this will be fixed... just an assurance that they will continue to harass me for as long as they want to. Surely there are laws about this? Be warned, it appears this relationship is for life, whether you want it or mot. ABSOLUTELY AMATEURISH JOKE OF A COMPANY. Order - *******97234 and Ticket numbers - *******839 / *******106 / *******050”

Posted 2 years ago

“Very Hard To Return for Full Amount Order #3404497954 I bought two dresses from Floryday for a total price of $61.48 USD. Neither dress fit and I returned them. Rather than refunding 61.48, they refunded only 48.47 with no explanation. There was a three-week delay between items and there is a 14-day return requirement or no refund. I emailed them to ask what to do. Floryday sent an email saying," Reminder: Your order was shipped in two packages. For the other package(s) it is still in route. If you choose the return option, we suggest you wait for the arrival of the other package to avoid paying multiple return charges. Please rest assured that it will not affect your 14-days validity." I did exactly as I was directed and did not receive a full refund.”

Posted 2 years ago

“The dress ordered was not the one shown on their website. The T-shirt was particularly cheap and nasty, I was unable to complain. The phone line is dead and the email was not accepted. I bought through PayPal, my first experience and I shan’t use them again. Because the company sent the garments they denied my complaint.”

Posted 2 years ago

“Wrong colors. Cheap fabric. Quoted price was $17.00 & shipping . They charged Me $67.00. I can't get through for a refund. Do not buy from them.”

Posted 2 years ago

“I just bought 2 maxi dresses the same as 2 I purchased a year or so ago those were lovely nice material with stretch these 2 are cheap and nasty material nothing like the material of the identical dresses I bought from you before.Would not go out in them there so rubbish looking.Really unhappy was not expecting them to look so cheap and nasty.I cannot return as I cannot get out this is why I shop online.No more will I shop on here.”

Posted 2 years ago

“I just bought 2 maxi dresses the same as 2 I purchased a year or so ago those were lovely nice material with stretch these 2 are cheap and nasty material nothing like the material of the identical dresses I bought from you before.Would not go out in them there so rubbish looking.Really unhappy was not expecting them to look so cheap and nasty.I cannot return as I cannot get out this is why I shop online.No more will I shop on here.”

Posted 2 years ago

“I am trying to return an item which seems impossible! Their worry free returns is a joke, you get half way through and an error message comes up so you can’t complete.sent 3 messages but just get nondescript answers (same each time). They obviously don’t want returns even though they charge for them. DO NOT ORDER FROM THIS COMPANY!”

Posted 2 years ago

“Very disappointed in your face could not send item back you ignored so many request pass the word around to all my friends that you will never order from your company I have two dresses I want to send back and you never answer any of my requests my name is Christian Andrews and my phone number is 07 7765568299”

Posted 2 years ago

“Do not buy anything from this Company. They do deliver rubbish quality and make money on delivery & return fee. I bought 3 items from them I had to send 2 items back. I paid nearly £10 for delivery and return fees for nothing. The one item kept was slippers but can able to use them for 2 weeks I had to throw away because it started getting ripped off. This was the first and last things buying from this company”

Posted 2 years ago

“I wish I had seen the reviews before I ordered the garment, in all honesty. It was delivered quickly and arrived in a good quality plastic bag! The garment itself bore no resemblance to the photo on the website, is made of cheap jersey and the sizing is all over the place. There is no label indicating what it is actually made of. I am considering sending it to trading standards at my local Council because although it was cheap, and allegedly on special offer; I believe it doesn’t comply with British standards or is of merchandise able quality. Not a happy bunny!!!!”

Posted 3 years ago

“Appalling customer service. Impossible to return an item. Lots of wordy e mails but no contact details work. As for refund or return label - non existent.”

Posted 3 years ago

“The order wasn't correct. When I tried to email for a return label, the email address wouldn't go through to the email address given on the return instructions. Don't ever buy from this company. If I had known they were China based I would not have purchased the tops. My extended family has had problems with clothing companies out of China in the past with no resolution .”

Posted 3 years ago

“What didn’t go wrong. Never got my order. No support from this company. No replies to my messages. You are a sham company that should be exposed.”

Posted 3 years ago

“this company is a shambles. No Worry return what a joke, you cannot print a return label and when you contact them they don't answer nor sent a label. give them a MISS if you intent to keep the cloths you order”

Posted 3 years ago

“Utter shambles. No quibble return actually means they keep the VAT from the refund. 20% of sales value kept by them for something that is back on their shelves. Contacted BBC Watchdog and HMRC to take their view and open a case. DO NOT BUY from here under any circumstances.”

Posted 3 years ago

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FloryDay is rated 3.2 based on 652 reviews