Flower Shops Network Reviews

Name: Flower Shops Network
Address: 367 Winchester Rd, Southampton, Hampshire
Rating: 4.38

4.4 Rating 322 Reviews

83 %

of reviewers recommend Flower Shops Network

Company Reviews

Questions

Metrics

4.4

Based on 322 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

20 3808 3818

Email:

contact@flowershopsnetwork.co.uk

Location:

367 Winchester Rd,
Southampton
Hampshire
SO16 7DJ

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Flower Shops Network 1 star review on 3rd March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been sat on the phone for 15 mins , no one has answered yet! Flowers were ordered a week ago and although the money has been taken from my credit card no flowers have been delivered. Now ordered with a different company. I’m wondering if this is just a scam site! I’ll never order anything from this lot again. I’ve emailed and tried to call over the last 5 days- nothing!! Be warned go elsewhere!!”

Helpful Report

Posted 17 hours ago

“Fliers not delivered and no reply to my email about lack of delivery. Money was taken from my credit card 3 days ago and no delivery! No reply to email. Called and was apparently no 1 in queue, hung on and no one answered! Very poor service ! Won’t use this company again!”

Helpful Report

Posted 2 days ago

“As per other people on here - ordered flowers , they then told me they couldn't fulfil the order and would refund me. That was two months ago and no response to emails or calls. Avoid this company.”

Helpful Report

Posted 4 days ago

“AVOID. Cancelled my wife's order at very short notice, over 2 weeks later she is still waiting for a refund despite promises”

Helpful Report

Posted 5 days ago

“Flowers not delivered because the delivery address was the same as the billing address. They sent an email ( I work in restricted areas) so don't have a signal most of the day. Why not call? Now someone has no birthday Flowers. Poor response”

Helpful Report

Posted 6 days ago

“Didn’t fulfil my order and advised me on the day the flowers were due to be delivered. And still haven’t received my refund. Wey poor service. Stay away!”

Helpful Report

Posted 1 week ago

“I ordered nearly £100 worth of flowers a few days before valentines day, and they never showed up. Being disappointed at this point, I struggled to get in contact with them as their phone number says invalid. After emailing them, they stated their apologies and mentioned that i would have to wait up to 10 business days for my refund to be processed. I'm now at nearly 20 business days and I still haven't been refunded. They have illegally withheld my money and won't give it back. I've tried contacting them numerous times and the last I heard was 'we have flagged this with our finance team'... now they won't even respond to me for an update. How embarrassing if this for customer service. Especially after spending 100's of pounds with then in the past. Would definitely NOT recommend!”

Helpful Report

Posted 1 week ago

“Ordered flowers on 15the February- payment deducted. Received email the very next day to say order could not be fulfilled and refund would be processed. It is 5th March and still no refund and no reply to my emails. Very bad customer service- do not order from this company”

Helpful Report

Posted 1 week ago

“No flowers were sent and my order was cancelled as a florist couldn't be located to fulfill the order!! They stull took my money though and then promised a refund within 5 to 10 days. 3 weeks in and I'm still waiting for my money back and my emails are being ignored. I wouldn't touch this company with a bargepole unless you want your money stolen”

Helpful Report

Posted 1 week ago

“Accepted order for next day delivery for flowers and then notified me lunch time on the day that there were no florists in the area that could deliver”

Helpful Report

Posted 1 week ago

“Despite having ordered flowers well in advance was told mid morning on the day of delivery that flowers could not be delivered. Poor. Await my promised refund.”

Helpful Report

Posted 2 weeks ago

“I ordered flowers to be delivered on valentines but they told me no florist were available. The worst point is it’s been 3 weeks they still have not send my refund back. The worst Florist company ever.”

Helpful Report

Posted 2 weeks ago

“Don't use this company. Ordered flowers that did not get delivered and promised refund never sent. It has been 15 days now that they have promised refund. They have stopped replying to my emails.”

Helpful Report

Posted 2 weeks ago

“I don't trust you as a company. I requested flowers to be sent to my aunt for her Birthday on the 1st Feb 2025. Nothing was sent. I received an email that I would be refunded with 5-10 working days, it is now over 3 weeks later, numerous emails sent requesting my refund. I have received nothing, no other emails or calls.”

Helpful Report

Posted 3 weeks ago

“Likewise, I ordered on the 16th Dec , was contacted the next day as they were unable to fulfill the order, therefore they were processing a refund…. With it being Xmas I didn’t actually notice that I had not received this until the 11th January. I emailed twice and was reassured this was being done…still nothing a fortnight later. Fortunately I paid by credit card and was able to stop the payment!”

Helpful Report

Posted 1 month ago

“SCAM! I think they have stopped trading- although they happily took my money. Spent nearly £100 on flowers. They were not delivered. No response to emails and their two phone numbers just get cut off when calling. I suspect they have ceased trading but are still taking orders and peoples money.”

Helpful Report

Posted 1 month ago

“Very Good Service and Despatched Very Quickly. Hope to use your services again.”

Helpful Report

Posted 3 months ago

“Flowers arrived quite late on the next day was hoping to they would arrive earlier. However they are beautiful and well presented with a nice handwritten card. Thank you again.”

Helpful Report

Posted 4 months ago

“Flowers were delivered on time for my daughters Birthday. She loved them, and so did my young granddaughter! Wonderful to have a flower company to count on when ordering from overseas.”

Helpful Report

Posted 4 months ago

“I needed to get some flowers to a sick relative quickly. Flower shop exceeded my expectations. From the time I placed my order online to delivery was under three hours. Not only that but the flowers were exactly as ordered and I greatly appreciated.”

Helpful Report

Posted 4 months ago

Flower Shops Network is rated 4.4 based on 322 reviews