Flower Shops Network Reviews

Name: Flower Shops Network
Address: 367 Winchester Rd, Southampton, Hampshire
Rating: 3.69

3.7 Rating 1,263 Reviews

66 %

of reviewers recommend Flower Shops Network

Company Reviews

Questions

Metrics

3.7

Based on 1,263 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

20 3808 3818

Email:

contact@flowershopsnetwork.co.uk

Location:

367 Winchester Rd,
Southampton
Hampshire
SO16 7DJ

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Flower Shops Network 1 star review on 15th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the flowers were not delivered on the day I requested as they had no local florist”

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Posted 6 months ago

“Flowers could not be delivered on day arranged. Not notified of this until arranged day of delivery. The were then delivered the next day which missed the recipient's 60th birthday so this was very disappointing and embarrassing.”

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Posted 6 months ago

“The recipient was delighted with your flowers she loves them thank you”

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Posted 6 months ago

“Ordered them as a gift for my mum as she’s had a turbulent 6 months and I wanted to put a smile back on her face. Was told they’d be delivered the same day which is what I wanted. Emailed them the same morning after placing the order and didn’t get a reply until the next day, only to be told they couldn’t deliver them as promised! They were delivered a day late which ruined the surprise and left me very upset! Emailed again to voice my frustration and to be reimbursed axcliedongly. They emailed with what seemed like a template email which lacked any sentiment and to be offered a derisory refund of £6.99 for the delivery charge - yet they still charged me £2.99 for standard delivery! Avoid at all costs as they do not live up to their promises and the customer service is appalling! I’ll be using local florists and support the local community from now on and not heartless national companies like this who lack empathy!”

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Posted 6 months ago

“Ordered the acadia basket for my daughters birthday it has not arrived so I have a very disapointed daughter and you have taken my money.”

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Posted 6 months ago

“Great customer service, flowers were beautiful and arrived on time.”

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Posted 6 months ago

“I ordered the large Arcadia Basket so that my friend would not have to arrange the flowers into a vase. However the flowers were delivered bouquet style in a box. Not what I had ordered! I had carefully chosen & paid for a basket of flowers. I have emailed photos from your website & my friends photograph & my complaint by separate email & I look forward to your reply & explanation.”

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Posted 6 months ago

“It was a great quick delivery”

Flower Shops Network 5 star review on 23rd April 2026

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Posted 6 months ago

“Everything!! Order not on time even in the 2nd city and failure to deliver the flowers full stop. Appalling customer service and still no resolution from Monday this week! I would recommend you avoid this company”

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Posted 6 months ago

“Do not order from this shop, my order was cancelled on the day of the delivery and I am still waiting for a refund after 24 days”

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Posted 6 months ago

“You made me very happy delivered the same day my women was pleased”

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Posted 6 months ago

“Ordered a Funeral wreath to be delivered in 2 days time, money was taken from my account, the next day received an email informing me they were unable to complete the order due to a lack of available florists. Requested a refund which took an inordinate amount of time to process and was only fulfilled after threatening to go through the Small Claims court. I strongly recommend reading reviews on independent websites before placing an order with this company.”

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Posted 6 months ago

“Fantastic service, flowers were delivered early on the requested date for delivery. I asked for a white flower bouquet and that’s what was delivered. I would definitely use flower shop network again.”

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Posted 6 months ago

“Terrible still waiting on a refund after almost a month after a false claim they can deliver same day delivery. Also wasn’t going to inform me that they couldn’t fulfil the order until I made contact”

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Posted 6 months ago

“The flowers you sent were not the ones I picked, nor even the same colours”

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Posted 6 months ago

“I ordered flowers for Monday 13th, I asked for an early delivery and received no reply that you couldn’t give a delivery time. I then requested a delivery next day at the billing address which was done and the flowers were very nice. So it’s partly my fault, I should have asked for delivery over the weekend while we were still in Abingdon. I would however, use your service again.”

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Posted 6 months ago

“Arrived in timeframe stated and flowers were in great condition looking very fresh.”

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Posted 6 months ago

“I ordered online at 8am and flowers were delivered same day at 10:20!”

Flower Shops Network 5 star review on 17th April 2026

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Posted 6 months ago

“Totally missleading business that just makes money missleading customers into believing that they will get flowers from a "local" florist, "near you". When I eneterd my postcode for a Wrexhan, North Wales delivery, the flowers were coming from London! Hardly a "local" florist. When I tried a different design, they were from Cheltenham. There were no items or designs from any florist anywhere near to Wrexham or within 100 miles. Total scam! Do NOT trust this shady outfit, make sure you order directly from a genuine florist that is actually local. You will get better service, better value and flowers that are hand delivered by the florist and not sent via courier!! This business does not actualy produce any produtcts, they just take a big percentage of your money for nothing, simply listing other businesses products and missleading people in to thinking the flowers will be from a local business. Shameful! PS. I would advise checking out other review sites for a more accurate opinion of this business. There is clearly something strange going on here as the reviews on this site do not align with all others??”

Helpful Report

Posted 6 months ago

“Deliver was made 5 hours before 2pm. Delivered to the office, well presented. Happy customer.”

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Posted 6 months ago

Flower Shops Network is rated 3.7 based on 1,263 reviews