Forever Unique Reviews

Name: Forever Unique
Address: Forever Unique, 98 Cheetham Hill Road, Cheetham Hill, Manchester
Rating: 4.31

4.3 Rating 4,309 Reviews

81 %

of reviewers recommend Forever Unique

4.3

Based on 4,309 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Forever Unique:

Forever Unique is the home of ladies fashion is an online clothing boutique with everything from prom dresses and evening wear to dresses for the races. Forever Unique is a designer female fashion brand who always focuses on modern, trendy glamorous style. With our unique designs and comfortable fabrics we will make any woman feel special and stylish. Since its establishment the brand has become a major player in worldwide fashion, and is quickly expanding.

Visit Website

Phone:

0845 121 3000

Email:

accounts@foreverunique.co.uk

Location:

Forever Unique, 98 Cheetham Hill Road, Cheetham Hill
Manchester
M4 4EX

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Forever Unique 5 star review on 3rd October 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items I ordered were delivered very promptly but the quality of the garments was exceptionally poor.”

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Posted 7 years ago

“I ordered a crystal t shirt the item is damaged .. crystal missing ! Very disappointed I will be returning on Monday”

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Posted 7 years ago

“Really poor quality, extremely disappointed, terrible loose stitching. Will need to return. Shame as a lovely dress but unwearable.”

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Posted 7 years ago

“I sent my items back two weeks ago and despite sending numerous emails to customer services for an update I’ve still not heard anything. I didn’t think the quality of all three items were worth the money either.”

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Posted 7 years ago

“I ordered the Imogen feather dress to wear for an event as it looked beautiful online. It arrived 3 days later and I was extremely disappointed. For nearly £500 the dress looked as though it cost £20 to make. The fabric was cheap, it was sewn badly, and it didn’t even have a hem. Obviously I returned it the same day. Now here is where the problems start - Returns are made as difficult as possible. Instead of a prepaid returns label you have to create an account online, then go onto the Royal Mail website to then print a label out yourself. Now, despite the fact that I returned the item weeks ago, and the tracking shows they received it 2 weeks ago, I am still battling to get my money back. I have emailed 5 times and had no reply. I have called 6 times and had no help either. Luckily I paid via PayPal so I have now had to try and claim back the money through them. Appalling service - AVOID. (I gave 1 star because there wasn’t the option to give none)”

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Posted 7 years ago

“Very poor communication In results wrong colour sent out - no answers for several emails sent to customers service -big disappointment”

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Posted 7 years ago

“Have to say very unimpressed with this company! Emailed customer service 4 days ago, no reply, then get an unrelated email saying "great news" your order will be delivered tomorrow ( last Thursday) didn't arrive, still hasn't and order now shows complete! No dress no contact and £70 out of my bank with nothing to show for it.”

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Posted 7 years ago

“This is my first time ordering from you - firstly it took a long time 5- 28 June but that’s ok as I expected it. The dress is really poor quality- for £70 I do not expect thin unlined nylon/polyester with loos threads everywhere and overlooking that’s just run over the seams! The fit was also bad, shapeless and nothing like the pictures! I wouldn’t order from you again I’m afraid”

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Posted 7 years ago

“Difficult to return items”

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Posted 7 years ago

“Quality of dress absolutely dreadful for the price”

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Posted 7 years ago

“The dress I ordered for my birthday back in may was on pre order for dispatch on 18th June,my birthday was 23rd of June and when I called customer services to ask why the dispatch date had changed to the 22nd June on the website I was told it had always been the 22nd! Why would I order a dress for the 23rd if the dispatch was the 22nd? But still told I was wrong! The dress arrived today (25th) will be sending back!”

Helpful Report

Posted 7 years ago

“There is no way to contact customer servoce. Emails bounce back even via your online form. I have not received my item and do not know how to get in touch with you. The tracking used by your courier doesn't work and I'm desperately looking for assistance. Can anyone get in touch with me please? Thanks”

Helpful Report

Posted 7 years ago

“Dress ordered showed as in stock online then after ordered the email confirmation stated it was pre order. Arrived weeks after I ordered it, money already out of my account and despite three attempts to contact forever unique I have heard nothing from them. Shocking customer service, incredible poor and I won’t be using them again.”

Helpful Report

Posted 7 years ago

“My dress was on pre order. The payment was taken from my account at time of order, but I was unable to track the progress and was not provided any feedback. The dress was received 4 weeks after ordering and returned once received as it arrived too late.”

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Posted 7 years ago

“Having waited a month for a dress it has a prominent black mark on it. Having had several conflicting messages from DPD about delivery I phoned them, was not given the option of speaking to anyone and was charged £6 for a pre recorded message - they will not refund the £6 but have urged me to ask you to complain about a failure in service”

Helpful Report

Posted 7 years ago

“Ordered dress on 27th April for an event on 12th June - dress arrived on 14th June and it was a poor fit and cheap nylon material with no stretch whatsoever in the lining making it extremely uncomfortable to sit or walk in . Sending it back .”

Helpful Report

Posted 7 years ago

“The quality of the tan polka dot dress is horrible. It sticks to your body, the material is very cheap and the stitching is poor. Not what i expect for such an expensive dress. It’s not even Primark quality...its worse so i will be returning.”

Helpful Report

Posted 7 years ago

“I actually saw the Tan Polka dot pretty woman dress on a celeb. So much so, that i ordered and waited for it to arrive a month later because it was so in demand! Excited to receive the dress, it quickly turned to a huge disaapointment. I am assuming that due to demand of this item, there was a huge production of them and the quality checks were clearly not taken. Firstly, poor quality of fabric that had a pinkest tone running through some of the cream polka dots every so often. The stitching was overun on the straps, part of the fabric was not finished off correctly and hung off. Lastly, i spent almost 1/2 hour cutting off threads that were hanging off the the fabric due to the poor quality on the finish, something that could have been avoided if it had gone through quality checks. To explain my disappointment i did speak to someone at Forever Unique who appreciated my disappointment and kindly offered me 20% off without even me asking. As much as I appreciated the good gesture, I was more interested in having an item that was perfect and of good quality. It was my first order with Forever Unique, I was hoping to place further orders but it has left me in two minds. Sorry Forver Unique but as a frequent on line shopper this has left a disappointing shopping experience.”

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Posted 7 years ago

“still not received order. not sure where it is, i cannot track it. no reply to emails from Forever Unique. Hopefully order will arrive in next few days to avoid going through reimbursement via credit card company, I will not order with you again.”

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Posted 7 years ago

“Very poor quality returning item”

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Posted 7 years ago

Forever Unique is rated 4.3 based on 4,309 reviews