Forever Unique Reviews

Name: Forever Unique
Address: Forever Unique, 98 Cheetham Hill Road, Cheetham Hill, Manchester
Rating: 4.31

4.3 Rating 4,309 Reviews

81 %

of reviewers recommend Forever Unique

4.3

Based on 4,309 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Forever Unique:

Forever Unique is the home of ladies fashion is an online clothing boutique with everything from prom dresses and evening wear to dresses for the races. Forever Unique is a designer female fashion brand who always focuses on modern, trendy glamorous style. With our unique designs and comfortable fabrics we will make any woman feel special and stylish. Since its establishment the brand has become a major player in worldwide fashion, and is quickly expanding.

Visit Website

Phone:

0845 121 3000

Email:

accounts@foreverunique.co.uk

Location:

Forever Unique, 98 Cheetham Hill Road, Cheetham Hill
Manchester
M4 4EX

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Forever Unique 5 star review on 3rd October 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sad to say that the service I received from Forever Unique oaths occasion was far below the normal high standard -no response to my query.”

Helpful Report

Posted 9 years ago

Hi Katrina, Please can you email customerservices@foreverunique.co.uk and we will resolve this matter ASAP. We apologise for any inconvenience caused.

Posted 9 years ago

“The dress looked very cheap the material see through nightie material I didn't even try it on it has gone straight back in the post. Jill Bridge”

Helpful Report

Posted 9 years ago

Apologies that the item wasn't how you expected. The majority of our products are fully lined including Soho. Thank you for your review, all comments are taken on board.

Posted 9 years ago

“I received a blouse and upon taking it out of the box the press stud on the sleeve was already ripped off from the cuff!”

Helpful Report

Posted 9 years ago

We're sorry about this, please follow instructions on returns form for exchange.

Posted 9 years ago

“Had to return the dress as on side of the bust did not lie flat (too much material).”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review. All customer comments are taken on board.

Posted 9 years ago

“It was really lovely drrss and i really liked it. But it was too long. I am 158 cm and I tried it with really high heels but it was still 20cm long and because of the style you can't really tailor it. So unfortunately i have to refund it. SO YOU NEED TO BE REALLY TALL FOR THIS DRESS. DONT RECOMMEND IT FOR AVERAGE HEIGHT!!!”

Helpful Report

Posted 9 years ago

Our dresses are made so length is able to be hemmed, due to customers not being able to lengthen our dresses. Thank you for your review.

Posted 9 years ago

“Normally Love the whole Forever Unique experience but this time orders and paid for a product only to be informed its out of stock - very disappointing.”

Helpful Report

Posted 9 years ago

Sorry for any inconvenience this may have caused due to the stock error on our system.

Posted 9 years ago

“Just received my order, was hoping to take it on holiday (3rd Jan) only to find one item missing (out of stock) but no email to let me know it wasnt going to arrive in the parcel..and now it is too late to order it from somewhere's...Come on guys! A simple email would have sufficed.”

Helpful Report

Posted 9 years ago

Automated emails are sent when items purchased are no longer in stock. Please check your junk mail box, we're sorry for any inconvenience this may have caused. Thank you for your review.

Posted 9 years ago

“I haven't received my dress yet so I can't really leave a review I was expecting it at the weekend though”

Helpful Report

Posted 9 years ago

Thank you for your comments. I'm sorry to hear you didn't receive your order when you were expecting it, however, you had selected the free standard delivery service which can take up to 4 working days (as stated in the delivery info). In tracking your order I can see that you have now received it. Please contact customerservices@foreverunique.co.uk if you have any queries.

Posted 9 years ago

“Arranged to have delivery on Monday 30th Nov received text from predict to say they have not received parcel and there is a delay. I'm working all week so won't be in. I know I can ask for neighbour or safe place I opt for safe place. But it's always a risk.”

Helpful Report

Posted 9 years ago

Thank you for your comments. You selected the free standard service which can take up to 4 working days (as stated in the delivery info). In tracking your order I can see that your parcel has now been delivered. Apologies for the initial incorrect notification sent by the courier. Please contact customerservices@foreverunique.co.uk if we can help any further.

Posted 9 years ago

“Quality is good. But sizing is way out I am a size 10 and size S are more like a 12 s”

Helpful Report

Posted 9 years ago

Thank you for your comments.

Posted 9 years ago

“Not impressed, was told the jump suit I ordered would be here today but have just received an email from the parcel delivery company saying that they did not receive it today from Forever Unique. I am going on holiday Tuesday, now worried it will not arrive in time!”

Helpful Report

Posted 10 years ago

Apologies for the inconvenience caused. Your parcel was booked to be collected from us on Thursday 3rd for delivery Friday 4th, however, DPD were unable to make the collection from us due to an issue with the driver. They therefore collected Friday on a next working day service for delivery Monday. This was still within the 4 working days specified for the free UK service selected. If you would like to discuss it further, please do not hesitate to contact customerservices@foreverunique.co.uk who will be happy to help.

Posted 10 years ago

“This dress cost £150 in the sale with postage and I've seen it on another site for £80. It's thin fabric and does not look like a £300 dress. I'll be returning this.”

Helpful Report

Posted 10 years ago

We are sorry to hear you are unhappy with your experience shopping with us. We would have happily price matched for you but if you are not satisfied with the item you can make use of our free returns service for a refund. If you wish to discuss further please do not hesitate to contact customerservices@foreverunique.co.uk.

Posted 10 years ago

“I have payed for standard delivery which states it is 2 working day but I still haven't received my parcel!”

Helpful Report

Posted 10 years ago

“Sent dress back as poor fit and creased for £300 I expect good quality and in a good condition I felt like the dress had been sent back from previous customer. On the plus at least I get a full refund. Really disappointed as the dresses online look fab.”

Helpful Report

Posted 10 years ago

Thank you for your feedback. We aim to check all items before dispatch and these are then carefully gift-wrapped in tissue and a free branded box. Unfortunately, items may move and become creased during transit so we apologise if the item did not reach you in perfect condition. If you would like to discuss the matter further, please contact customerservices@foreverunique.co.uk

Posted 10 years ago

“We needed the dress for our trip to Dubai . When it arrived all the faux diamonds were having off or fallen off .”

Helpful Report

Posted 10 years ago

Thank you for your feedback. We are sorry you received your item in a less than perfect condition. If you would like to contact customerservices@foreverunique.co.uk they will be able to arrange a swap service for you.

Posted 10 years ago

“Love the styles from this website but I have to be honest that I find the quality of the materials & finish not to the standard I would expect for the amount you charge. I have ordered from you 4 times but have returned goods on 3 occasions due to the cheapness of the fabrics & the lack if attention to the finish. Poor stitching, straps not symmetrical, hemlines not straight. If you could get the quality appropriate to the cost I would be a dedicated customer.”

Helpful Report

Posted 10 years ago

Thank you for your review and feedback. I have passed your helpful comments on to the relevant department. Kind Regards

Posted 10 years ago

“Dress arrived next day, beautifully packed, cannot fault that or delivery but the quality of the dress and the fabric used, cheap quality nylon mesh which snags on everything made a nice design of dress look unbelievably cheap and tacky and for over three hundred pounds I don't know how you can sell a dress made of rubbish fabric. Would look nice from a distance but close up looks like a nighty from primark”

Helpful Report

Posted 10 years ago

Thank you for your review and valued feedback. We are sorry to hear you were unhappy with the quality of the dress received and this information will be passed on to the relevant department. Customer satisfaction is of the up-most importance to us and we hope this hasn't perturbed you from purchasing from us in the future. Please contact customerservices@foreverunique.co.uk if you wish to discuss the matter further.

Posted 10 years ago

“I have ordered a dress "last pieces" in my size and finally it wasn't sent "as there was no my size" anymore… The money were refunded to my card, but I guess due to all the bank charges I lost ofert EUR 50 ! on this operation…. I will not ever take a risk again and buy anything in your shop, cause I do not want to loose another Eur 50”

Helpful Report

Posted 10 years ago

Thank you for your review. We are sorry to hear you are unhappy with the service received. The EUR 50 may have been due to a change in exchange rate which unfortunately is out of our control. Please contact us at customerservices@foreverunique.co.uk if you would like to discuss this further.

Posted 10 years ago

“Sending dress back due to poor quality, for money paid I will be returning”

Helpful Report

Posted 10 years ago

I am sorry to hear you are unhappy with the quality of the dress received. Please ensure you explain the issues on your returns form so the returns department can deal with the item accordingly.

Posted 10 years ago

“Dress was poor quality for the price of the dress.”

Helpful Report

Posted 10 years ago

Thank you for your feedback. I am sorry you were unhappy with the quality of your dress. Please contact customerservices@foreverunique.co.uk if you would like to provide more information.

Posted 10 years ago

Forever Unique is rated 4.3 based on 4,309 reviews