Forever Unique Reviews

Name: Forever Unique
Address: Forever Unique, 98 Cheetham Hill Road, Cheetham Hill, Manchester
Rating: 4.31

4.3 Rating 4,309 Reviews

81 %

of reviewers recommend Forever Unique

4.3

Based on 4,309 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Forever Unique:

Forever Unique is the home of ladies fashion is an online clothing boutique with everything from prom dresses and evening wear to dresses for the races. Forever Unique is a designer female fashion brand who always focuses on modern, trendy glamorous style. With our unique designs and comfortable fabrics we will make any woman feel special and stylish. Since its establishment the brand has become a major player in worldwide fashion, and is quickly expanding.

Visit Website

Phone:

0845 121 3000

Email:

accounts@foreverunique.co.uk

Location:

Forever Unique, 98 Cheetham Hill Road, Cheetham Hill
Manchester
M4 4EX

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Forever Unique 5 star review on 3rd October 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over priced jumper as it was poor quality for £50”

Helpful Report

Posted 7 years ago

“The style for this dress is very nice but the fabric is poor quality.”

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Posted 7 years ago

“It was not packaged as per the website stated. When it arrived which was on time looked like it had done a few rounds with a boxer. Very disappointed with the appearance of the parcel as it was not a cheap top feel let down to say the least. Luckily top is not too creased”

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Posted 8 years ago

“Dress has make up all over it & stitching undone on side. Was really disappointed.”

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Posted 8 years ago

“poor quality,”

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Posted 8 years ago

“I was really disappointed with the delivery, I selected Sunday delivery and paid the premium rate to have it delivered only for it to come a few days later and I had to take the day off work to retrieve it. Not sure I will be using this site again.”

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Posted 8 years ago

“jeans are not worth there money, poor customer service”

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Posted 8 years ago

“Size to small very difficult to use website and phoned the number advertised but girl wasn't very help plus I lost my 10% discount on my first order as I had to reorder a larger size and couldn't get the exchange to work”

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Posted 8 years ago

“Dresss came sequens had cone off .”

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Posted 8 years ago

“Ordered a yellow dress ended up with a pink one and wrong size”

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Posted 8 years ago

“I have had to send both outfits back. The reason for this is that they were both lined with satin which obviously has no give whatsoever, so if you are not exactly the shape of the fitted item, there is no way that they are ever going to fit!”

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Posted 8 years ago

“Sadly size is wrong and material not as nice as I would have hoped so returning”

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Posted 8 years ago

Hi Susan, Thank you for taking the time to post your review, we do take all comments into consideration. I am sorry to hear that you were not happy with the fabric, I have passed your feedback on to our design and merchandising department. I have also escalated your complaint regarding the incorrect size on to our Warehouse Manager. Apologies, we hope to ensure that this does not happen again in future. Best wishes, Lauren

Posted 8 years ago

“Love the clothes, no return labels come with garments. I do not have a printer and found it difficult to return items, this has put me of ordering again.”

Helpful Report

Posted 8 years ago

Hi Donna, I am sorry to hear that you have had trouble returning your order. Have you emailed our Customer Service team in relation to this? They may be able to help you return your item with us. You can send them an email at customerservices@foreverunique.co.uk or call them 0161 836 5205. Best wishes, Lauren

Posted 8 years ago

“Very prompt delivery and beautifully packaged. Incorrect colour sent though so had to return”

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Posted 8 years ago

Hi, Thank you for taking the time to post your review, we do take all comments into consideration. I am sorry that you have received the wrong sized item dispatched to you. I have escalated your review on to our Warehouse Manager. Sincere apologies, we hope to ensure that this does not happen again in future. I am so pleased that you were happy with our prompt delivery and new packaging! Best wishes, Lauren

Posted 8 years ago

“Not great quality boots considering the price. Looked like cheap unbranded boots and zip doesn't work properly”

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Posted 8 years ago

Hi Susan, Thank you for taking the time to post your review, we do take all comments into consideration. I am sorry to hear that you were not happy with the quality of the boots that you orders with us, I have passed your feedback on to our design and merchandising department. Best wishes, Lauren

Posted 8 years ago

“The item was not well sized”

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Posted 8 years ago

Hi, Thank you for taking the time to post your review, we like to take all comments into consideration and I have passed your feedback on to our design and merchandising department. Best wishes,

Posted 8 years ago

“I purchased the Vanessa top in beige but found it to be faulty. The zip wasn't stitched in properly which I didn't realise . I wanted it for a special occasion which was disappointing considering the price. I have since returned the item ( the returns process was confusing as the website doesn't clearly state you need to sign into your account before the process begins, so bad to contact customer services for instructions) I just hope my refund is dealt with promptly as reviews show this may not be the case.”

Helpful Report

Posted 8 years ago

Hi Sarah, I am sorry to hear that your item was faulty, we try our best to ensure that all products dispatched to customers is of the highest quality, unfortunately in this instance, our checks were not as stringent as usual. I have escalated your review to our Warehouse Manager and hope to ensure that this does not happen again in future. I am also sorry to hear that you have had trouble with our returns process. Our web development team are looking into ways to improve this in future. Best wishes, Lauren

Posted 8 years ago

“My billing and shipping address were switched . I never got a email to confirm package was going to correct address”

Helpful Report

Posted 8 years ago

Hi Janette, I am sorry to hear that an error caused your billing and shipping addresses were switched, our web development team have been instructed to explore this error further. To ensure that we have the correct email address in future, please contact our customer services department: customerservices@foreverunique.co.uk or call 0161 836 5205. Best wishes, Lauren

Posted 8 years ago

“I have made so many purchases and am a regular customer this time round no confirmation came through I had to call three times to chase my purchase then it comes with one item short with no prior notice and I needed them for that night with no time to get alternatives as no notice let down this time round”

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Posted 8 years ago

Hi Siham, I am sorry to hear that you have been disappointed with our service on this occasion. A member of our customer service team will be in touch with you directly to see whether there is anything further that we can do to restore your faith in Forever Unique. Best wishes, Lauren

Posted 8 years ago

“It seems that Your prices vary depending on the country from which customers order. This is unfair? Hopefully I'm wrong but this was my experience and there is no "sale" on.”

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Posted 8 years ago

Forever Unique is rated 4.3 based on 4,309 reviews