Forever Unique Reviews

Name: Forever Unique
Address: Forever Unique, 98 Cheetham Hill Road, Cheetham Hill, Manchester
Rating: 4.31

4.3 Rating 4,309 Reviews

81 %

of reviewers recommend Forever Unique

4.3

Based on 4,309 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Forever Unique:

Forever Unique is the home of ladies fashion is an online clothing boutique with everything from prom dresses and evening wear to dresses for the races. Forever Unique is a designer female fashion brand who always focuses on modern, trendy glamorous style. With our unique designs and comfortable fabrics we will make any woman feel special and stylish. Since its establishment the brand has become a major player in worldwide fashion, and is quickly expanding.

Visit Website

Phone:

0845 121 3000

Email:

accounts@foreverunique.co.uk

Location:

Forever Unique, 98 Cheetham Hill Road, Cheetham Hill
Manchester
M4 4EX

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Forever Unique 5 star review on 3rd October 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 dresses spending £500 for a very special eve tonight!!!!! So cross so upset I get a email saying that driver was near so I asked for him to deliver in safe place for me he confirmed by email as couldn't afford to miss him!!! Then I get a missed it email I am so furious I rang them man was very rude said there was nothing he could do!!! A unbelivly rude company you are using and I will never be shopping with you again”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review. We are sorry you were not happy with our courier company DPD. We will be sure to raise this issue with themselves.

Posted 9 years ago

“Item arrived late and is not correct, cheaper item sent than the one ordered”

Helpful Report

Posted 9 years ago

Thank you for leaving your review. We're glad this was resolved quickly.

Posted 9 years ago

“Told my delivery would be yesterday it seems it was delivered but not to me! None of my neighbors have the package and no calling card was left by DPD! Wonderful wanted the dress for tomorrow!!! Totally pissed off right now!!!”

Helpful Report

Posted 9 years ago

Thank you for leaving your review. We're glad this was resolved quickly.

Posted 9 years ago

“Very poor quality!!! Ordered 3 dresses and a jumpsuit and they were either faulty or very poor quality. And when I say very poor quality, I mean it!!! You could find a much much nicer dress on Asos, River Island or any other affordable company. I do not recommend Forever Unique at all, not even to my enemies! Waste of time & money!”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review. We are very sorry to hear you are unhappy with the quality of the garments received. We play close attention to the construction and finish of our garments and the overall quality is of up-most importance. The details of your orders and feedback have been forwarded to the relevant department.

Posted 9 years ago

“Ordered my dress more than a week ago. No dress has arrived, money debited from my account 1 week ago. Emailed and no reply??”

Helpful Report

Posted 9 years ago

I believe your query has now been dealt with. If we can help any further please contact customerservices@foreverunique.co.uk. Apologies for any inconvenience caused.

Posted 9 years ago

“So far my experience with forever unique is terrible. Once I placed the order I received an e-mail that they need an authorization code for the transaction from the bank. I provided them with exactly what they asked for. I haven't gotten any replies to my e-mails for following up with the order. I sent 3 e-mails!! I ordered a dress that I need to wear for an upcoming occasion and I need it asap. And still no replies!! This is my order number: 150917-145100-2984 I thought that forever unique is a reputable company that should be trusted. I hope you are able to solve this problem and ship my dress already!”

Helpful Report

Posted 9 years ago

Hello Nihal. Information was requested from you for security reasons. Please note our offices are closed over the weekend so someone will be in touch with you today. Thank you for your co-operation.

Posted 9 years ago

“Unsatisfied.. It's a shame”

Helpful Report

Posted 9 years ago

We are sorry to hear you are unsatisfied with your experience shopping with us - If you would like to discuss it further please do not hesitate to contact customerservices@foreverunique.co.uk.

Posted 9 years ago

“Still waiting for my parcel, got a message to say I could pick up and then got a messAge to say no you can't, it's been delayed. I am very disappointed as wanted to wear it to a wedding today.”

Helpful Report

Posted 10 years ago

Apologies for the inconvenience caused. Your parcel was booked to be collected from us on Thursday 3rd for delivery Friday 4th, however, DPD were unable to make the collection from us due to an issue with the driver. They therefore collected Friday on a next working day service for delivery Monday. This was still within the 4 working days specified for the free UK service selected. If you would like to discuss it further, please do not hesitate to contact customerservices@foreverunique.co.uk who will be happy to help.

Posted 10 years ago

“Very disappointed at the delivery service, 3 days later I'm now receiving my next day delivery order in the evening. Haven't even seen the dress yet but at this rate I'm probably returning it I'm so annoyed.”

Helpful Report

Posted 10 years ago

We are sorry you are disappointed with the delivery service. The service selected is a next working day service which states it excludes weekends and bank holidays. Your order was placed on Saturday of the bank holiday weekend so it was despatched Tues for delivery Wednesday. If you would like to discuss this further please contact customerservices@foreverunique.co.uk.

Posted 10 years ago

“Although they have nice products but the service is bad. I ordered a jumpsuit received a dress instead.”

Helpful Report

Posted 10 years ago

“Driver left Parcel up against my conservatory door when I arrived home it was no longer there. Driver sent a photo showing where it was left when delivered and this was in full few of people. Have emailed company awaiting reply”

Helpful Report

Posted 10 years ago

We request that signatures are obtained on all deliveries. The customer service team are currently investigating this with the courier and they will be in touch with you when more information is available. Apologies for the inconvenience caused.

Posted 10 years ago

“I ordered an item, received another. Extremely unsatisfied!”

Helpful Report

Posted 10 years ago

Please accept our sincere apologies for the inconvenience caused. I believe the customer services team are in the process of rectifying the error. If you would like to discuss the matter further please do not hesitate to contact customerservices@foreverunique.co.uk

Posted 10 years ago

“Do not order from this company, order placed 5 days ago, payment taken, no dress has arrived. On chasing up was informed dress out of stock, person on phone very unhelpful, could not explain why my order was taken, could not even inform me when my payment will be returned!”

Helpful Report

Posted 10 years ago

“Ordered a size 14 and sent me out a size 8 also ordered a playsuit when arriving on the day was then informed it was not in stock.”

Helpful Report

Posted 10 years ago

We can offer and exchange for next day, as there was a stock error on the item. Apologies for any inconvenience caused.

Posted 10 years ago

“I still have not received my order!!!!!! I wasted a whole day on Friday chasing my parcel which i was reliably informed by both Forever Unique customer services (including text instructions) and DPD that it was at a local depot after a mistake had been made with labelling after i informed of a change of address. After 1.20 hours travelling to the depot - they informed me it wasn't there (DPD also left me a message to say it was there the same day i went to collect it). After the huge amount of chasing around by phone and by car on Friday i was told it would DEFINATELY be with me on saturday. It never arrived. I could not contact your offices on saturday as they were closed and DPD still had 'no idea' where the parcel is - and i still don't. I am infuriated as this item was for a very special occasion on saturday night - which quite frankly ruined the night for me. Waiting in all day saturday for the hopeful delivery i was promised, i had no time to find an alternative. I would be grateful if someone could call me and recommend you look for a more competent delivery company who actually knows where their stock is. Emma 07956 492292”

Helpful Report

Posted 10 years ago

We are sorry to hear you have been experiencing issues with the delivery of your order. Our courier usually provides an excellent service, however, this is an unfortunate situation. I believe our customer services team have been in touch with you and the courier and are doing what they can to rectify the problem. Please contact customerservices@foreverunique.co.uk if you require any further assistance.

Posted 10 years ago

“Totally delighted - very impressed with packaging and just adore the dress - I am a definite ForeverUnique fan”

Helpful Report

Posted 10 years ago

“I was very disappointed to see that upon my first purchase the 10% discount I was supposed to get never went through upon payment . In checkout the reduction was made. The price indicated in euro reflected the reduction , but when I paid using PayPal the charge changed currency back to GBP . I was supposed to pay €286.50 but instead paid €322.50 . This mark up seems unfair and misleading. Please explain how the price quoted in check out changed ?? A very dissatisfied first time customer .”

Helpful Report

Posted 10 years ago

Thank you for your review. We take all payments in GBP and upon checking your order details we have charged the correct amount, with your 10% discount. The dress purchased was £250, minus the 10% is £225 which is the payment we have taken from our end. The difference may be to do with the exchange rate but if you would like to discuss it in more detail please contact customerservices@foreverunique.co.uk who will be happy to help.

Posted 10 years ago

“This is the second time I have ordered a dress from Forever unquie and had to send it back as the stitching and jewels have come away from the dress before even wearing.”

Helpful Report

Posted 10 years ago

Thank you for your feedback. We are sorry to hear you have received items in a less than perfect condition. Please contact customerservices@foreverunique.co.uk if you would like to discuss this further. Apologies for any inconvenience caused.

Posted 10 years ago

“2 weeks have ordered a dress and still has not come”

Helpful Report

Posted 10 years ago

Hello Roisin. Apologies for the delay with your order, the issues for which we discussed with you over the phone. Your parcel was dispatched last week - please get in touch with customerservices@foreverunique.co.uk if you are not in receipt of your parcel.

Posted 10 years ago

“Bought a dress at over £200 pound. After wearing the dress once the hems frayed, one of the seams split. Overall the general quality of the dress was poor. I sent the dress back, without sending me an email in advance/ informing me of the return status or even if it was received the dress was sent back with a note to say 'alterations void returns'. They did however repair the split on the hem as a 'good will gesture'. All in all, if the dress is not the perfect size on you (which many of us aren't) don't buy from here. The quality is as poor as the customer service!”

Helpful Report

Posted 10 years ago

Thank you for your review. We are very sorry you were unhappy with the quality of the dress received. Alterations made to a garment indicate acceptance of goods, therefore voiding the possibility of a full refund. For this reason, your dress was repaired, free of charge, and returned to you. If you would like to discuss this further, please contact customerservices@foreverunique.co.uk.

Posted 10 years ago

Forever Unique is rated 4.3 based on 4,309 reviews