Forever Unique Reviews

Name: Forever Unique
Address: Forever Unique, 98 Cheetham Hill Road, Cheetham Hill, Manchester
Rating: 4.31

4.3 Rating 4,309 Reviews

81 %

of reviewers recommend Forever Unique

4.3

Based on 4,309 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Forever Unique:

Forever Unique is the home of ladies fashion is an online clothing boutique with everything from prom dresses and evening wear to dresses for the races. Forever Unique is a designer female fashion brand who always focuses on modern, trendy glamorous style. With our unique designs and comfortable fabrics we will make any woman feel special and stylish. Since its establishment the brand has become a major player in worldwide fashion, and is quickly expanding.

Visit Website

Phone:

0845 121 3000

Email:

accounts@foreverunique.co.uk

Location:

Forever Unique, 98 Cheetham Hill Road, Cheetham Hill
Manchester
M4 4EX

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Forever Unique 5 star review on 3rd October 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer services !! After purchasing a very expensive dress the zip broke the first time I wore it so I returned the dress for a repair or replacement and they just sent the dress back saying NO !!”

Helpful Report

Posted 8 years ago

Hi, please can you email customerservices@foreverunique.co.uk with your Forever Unique Order ID. Thank you

Posted 8 years ago

Hello Debbie, Please accept our sincerest apologies for the damage of your item, this is not usual practice for Forever Unique products. I would like to re-assure you that your complaint has been fed back to our Quality Control team, to ensure that they are aware of the fault and to avoid this happening again in future. I can see from previous correspondence that this has now been resolved and you have been refunded for the repair and delivery cost of the item, is this correct? I am now personally overseeing our customer service department, if there is anything further that I can help you with, please contact me at customerservices@foreverunique.co.uk or call me on 0161 836 5205. Thanks, Lauren

Posted 8 years ago

“you are saying my parcel came today-but No one has been. Not happy.”

Helpful Report

Posted 8 years ago

Hi Michelle, I am sorry to hear that you had trouble with the delivery of your order. I have read through previous correspondence between yourself and our Customer Service Adviser and I believe that the delay was due to our third party delivery courier struggling to find your address. I would like to thank you for taking the time to email our customer service department about how impressed you were with the management of your initial complaint and I am pleased that we were able to deliver your item in time for you planned night out. Thanks, Lauren

Posted 8 years ago

“The shirt I ordered was absolutely nothing like the picture or description on the website.”

Helpful Report

Posted 8 years ago

Hi Andrea, Thank you for your review, I am really sorry to hear that the shirt that your ordered with us was not as described on the website. I have passed your reviews and comments on to our online retail team and will have this item re-shot to ensure that this does not happen again in future. Once again, thank you for your review. Best wishes, Lauren

Posted 8 years ago

“Return policy not clear for foreign country shipping. The business is located in England. Do not, do busy with this company if you plan on returning any items. Return shipping is not free and can cost $200. I've tried calling the busy and it's impossible to get in touch with anyone. If you contact customer services via email expect a response the next day.”

Helpful Report

Posted 8 years ago

“products look cheap for high prices”

Helpful Report

Posted 8 years ago

Hi, Thank you for taking the time to post your review, we like to take all comments into consideration and I have passed your feedback on on to our design and merchandising department. Best wishes, Lauren

Posted 8 years ago

“Need more evening gowns like you carried”

Helpful Report

Posted 8 years ago

Hi Josette, Thank you for taking the time to post your review, we like to take all comments into consideration and I have passed your feedback on on to our design and merchandising department. Best wishes, Lauren

Posted 8 years ago

“Ordered a dressage from forever unique i ordered it 2 weeks ago and it still hasn't came I was expecting to wear it for a night out”

Helpful Report

Posted 9 years ago

Hi, please can you email customerservices@foreverunique.co.uk your Forever Unique order ID as we cannot find any of your details on our data base. Thank you.

Posted 8 years ago

“I arranged my order to deliver yesterday. However I haven;t received it yet. I missed an opportunity to wear it.”

Helpful Report

Posted 9 years ago

Hi Kazuko, Thank you for taking the time to send in your review. I am sorry to hear about the trouble that you have experienced with your order, I see that you have now been fully refunded for your delivery charges, however your complaint has been escalated further with our couriers and we will work hard to ensure that this does not happen again in future. Best wishes, Lauren

Posted 8 years ago

“MY ORDER WAS CANCELLED DUE TO AN ERROR ON DESPATCH”

Helpful Report

Posted 9 years ago

Hi Jenny, Thank you for taking the time out to review our service, we do take each and every review into consideration in order to continuously improve our service. I have looked into your order and can see that your item was cancelled due to a fault with the item that you ordered. We like to ensure that all products dispatched to customers is of the highest quality, and unfortunately in this instance, we were not happy to send this item out as it was not fit for sale. I apologise that you were unhappy with the service and I have escalated your complaint to ensure that this does not happen again in future. Best wishes, Lauren

Posted 8 years ago

“The service from Forever Unique in relation to shipping etc I cannot complain however forever unique miss sell items. I purchased Petula which as you will see is a beautiful pale blue.. however this is not the case. When the dress arrived it is a horrible washed out dark blue nothing like the picture whatsoever (You would assume that there were 2 colour options they are that different) to see the REAL colour visit nelly.com before purchasing.”

Helpful Report

Posted 9 years ago

Hi, Thank you for taking the time out to review our service, we do take each and every review into consideration in order to continuously improve our service. I am terribly sorry to hear that the Petula dress that your ordered with us was the incorrect colour. I have passed your reviews and comments on to our online retail team and will have this item re-shot to ensure that this does not happen again in future. Best wishes, Lauren

Posted 8 years ago

“Absolutely gutted. I know it's a lovely dress as seen it in a local shop but only had a small size. Ordered direct from Forever unique. Paid £9.95 for a Sunday delivery. I did this well within their Friday cut off time which was 2pm for the weekend delivery. I received a confirmation for Sunday which was great. Ten received an email from dpd couriers saying my delivery was Monday. TODAY! Saying at 12 I will be given a 1,hour time slot. My package is in dartford which is 15 minutes from my home. However I have just been emailed again to say I am the last drop off 148 parcels away and my dress is now in Croydon on its way to me for a time slot of between 5pm & 7pm!!!! I would have picked it up from the depot and not have had to waste a whole day waiting for it when I was due to go somewhere and now can't! I'm fuming!!! Very unhappy. No one to call on Saturday either at FU or DPD so absolutely nothing I can do other than to wait and hopefully get an end ik from FU explaining why and even I'll receive my £9.95 for a service they haven't provided. I would like this resolved as I order a fair bit on the net and won't not like to not use them again. I await an email.... And a dress it seems....I will review again once my dress actually arrives. I've rated poor simply because of the delivery situation..,”

Helpful Report

Posted 9 years ago

Hi Frances, Customer service has dealt with this matter and all postage costs were refunded immediately. Sorry for any inconvenience caused.

Posted 9 years ago

“Awful customer service still awaiting a refund after 6 weeks not happy.”

Helpful Report

Posted 9 years ago

Hi Debbie, please can you provide us with your Forever Unique order ID as we cannot find the order number or email address given on our system. Thank you

Posted 9 years ago

“The print looks completely different on my dress. The picture online is predominantly green, and mine is predominantly pink. The waistband goes straight around mine & not on an angle as the picture shows. For the price I feel massively disappointed!”

Helpful Report

Posted 9 years ago

Hi Carlene, Thank you for your review, thank you for taking the time to post your review, we like to take all comments into consideration. I am really sorry to hear that the dress that your ordered with us was not as pictured on the website. I have passed your reviews and comments on to our online retail team and will have this item re-shot to ensure that this does not happen again in future. Best wishes, Lauren

Posted 8 years ago

“Following an order and same day return nearly 2 weeks later my credit is still not in my bank !”

Helpful Report

Posted 9 years ago

Unfortunately we've had a delay on returns due to the 4 day bank holiday weekend. We received your order on the 29th March (please note we have to allow 7 working days to process refunds from the date we receive it). Your order was processed this morning, you will receive email confirmation today.

Posted 9 years ago

“Ordered a top, got an email to say it had been dispatched. A week later got an email to say no longer in stock and that i had been refunded. Very bad business. Wont use the site again.”

Helpful Report

Posted 9 years ago

Apologies for any inconvenience this may have caused due to the stock error on your chosen item.

Posted 9 years ago

“This is my first time ordering from Forever Unique and will be my last. I placed an order on December 19 and now it's January 1 and I still haven't receive my order. I've sent several emails to customer service department for clarification and got no replies. So now I have no idea whether my item has been shipped or not. Very disappointing.”

Helpful Report

Posted 9 years ago

“I have not received my order yet!! I made the order on the 25th of December and I choose a next working day delivery option. Please fix this problem.”

Helpful Report

Posted 9 years ago

Sorry to hear this, please advise your order number to customerservices@foreverunique.co.uk

Posted 9 years ago

“I bought a dress last week and today it has been reduced by £30 I did not think that the sale would be until after Xmas very disappointed !!!”

Helpful Report

Posted 9 years ago

“They delivered the item on time but I have received the item with a stain. Besides, I have to say that the customer service is fantastic! Thanks Zareena Regards”

Helpful Report

Posted 9 years ago

Thank you for your review.

Posted 9 years ago

“Very disappointed to find I had a 10% discount AFTER I HAD PLACED MY ORDER !!”

Helpful Report

Posted 9 years ago

We are sorry to hear this. Your new customer discount code will be valid on your next order. Thank you for taking the time to leave a review.

Posted 9 years ago

Forever Unique is rated 4.3 based on 4,309 reviews