Forever Unique Reviews

Name: Forever Unique
Address: Forever Unique, 98 Cheetham Hill Road, Cheetham Hill, Manchester
Rating: 4.31

4.3 Rating 4,309 Reviews

81 %

of reviewers recommend Forever Unique

4.3

Based on 4,309 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Forever Unique:

Forever Unique is the home of ladies fashion is an online clothing boutique with everything from prom dresses and evening wear to dresses for the races. Forever Unique is a designer female fashion brand who always focuses on modern, trendy glamorous style. With our unique designs and comfortable fabrics we will make any woman feel special and stylish. Since its establishment the brand has become a major player in worldwide fashion, and is quickly expanding.

Visit Website

Phone:

0845 121 3000

Email:

accounts@foreverunique.co.uk

Location:

Forever Unique, 98 Cheetham Hill Road, Cheetham Hill
Manchester
M4 4EX

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Forever Unique 5 star review on 3rd October 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my dress on Monday 25th March and paid extra for fast delivery as it was for a wedding on The Friday and the dress arrived at 11am on Friday 29th March. When I contacted customer service to chase on Wednesday 27th March I was told that the gown was pre order and wasn’t even in stock when I purchased so I don’t understand why you didn’t alert me? The experience was extremely stressful as I was leaving work at 1pm and the gown arrived at 11am which meant I didnt have time to try it before the event. Such a shame as I adore the gown but it’s put me off purchasing from you online in the future.”

Helpful Report

Posted 6 years ago

Hi Natalie All pre-order items are clearly displayed on the website with the expected delivery date. When you contacted our customer services team, they did the best to help resolve this issue and get the dress out to you asap. We hope we see you again soon!😁

Posted 6 years ago

“Very disappointed ordered a dress to wear to an event tomorrow...arrived but front of dress damaged so now no opportunity to purchase anything else. Why are the items not checked before they are sent out. Very disappointing”

Helpful Report

Posted 6 years ago

Hi Jacqui Sorry to hear this, all items are checked ovèr at the factory and are routinely checked over in the warehouse. This fault may have been overlooked or become damaged whilst in transit. Please help to return back to us and we will refund on receipt.

Posted 6 years ago

“Ordered my dress on pre-order on 17th February was charged £85 that day! Advertised as back in stock on Facebook so contacted on 17th march, and they sent it out straightaway- should have been sent without s prompt gave gad my money for 1 month! On the 20th March yodel allegedly tried to deliver but didn’t put card through the door and no alert on my ring doorbell. Changed address on 20 th March evening to work address as I am at work it’s 22nd and still no delivery. Have asked forever unique to contact me direct - no phone call yet and you can only email them no telephone number to sort this out. Same with yodel you can only online chat to a computer. Not a good service and would not order again ☹️ Sadly I have no confidence my £85 dress will turn up on Monday.”

Helpful Report

Posted 6 years ago

Hi Julie I believe our customer services team have been in touch and looking into this.

Posted 6 years ago

“Dress eventually arrived. After being told it was out of stock then seeing it advertised I rang customer services to ask them to explain why the same dress was advertised but I still hadn’t received mine? She was very rude and didn’t really answer my question Poor quality dress which I have now returned. I’m hoping for a refund but that will probably take ages as well”

Helpful Report

Posted 6 years ago

Sorry to hear you are not happy with your purchase. Please help to return it back to us and we will refund on receipt.All refunds are processed within 10 working days from when we receive your parcel.

Posted 6 years ago

“Tan and polka dot dress was finally received after a lengthy wait. Unfortunately there is an area of lightened (like bleached) fabric in a prominent position in the middle of the dress which should obviously have been picked up by Quality Control in my opinion. I sent in 2 emails to customer services, with photographs, asking for an urgent exchange as the dress was for a wedding. No reply from Forever Unique. I called customer services who said to send it back but their system would not let them do an exchange and I would have to re-order. What online company works like this these days? A complete waste of my time - waiting for an advertised item to be in stock - after a 3 week wait, finally receiving a faulty item - sending 2 emails with no response - waiting on the phone for a nice lady to tell me there wasn’t anything they could do for me - having to print off my own labels to return an item. Very disappointing indeed.”

Helpful Report

Posted 6 years ago

Hi Janice I believe our customer services team have been in contact with you and helped resolve this problem

Posted 6 years ago

“Cheap, nasty and poorly made. Not worth the price so will be returning”

Helpful Report

Posted 6 years ago

Sorry to hear you are not happy with your purchase. Please help to return it back to us and we will refund on receipt.

Posted 6 years ago

“The sweater is lovely, but every pompom has come off and had to be sewn back on. Very poor for this company, while it charges high prices.”

Helpful Report

Posted 6 years ago

Please contact our customer services team and they will look into this.

Posted 6 years ago

“I ordered a tan and white polka dot dress on 16th Feb 2019, payment was taken on same day from my credit card. I was made aware that there was a delay but I still haven't received the item. Order number 100085330. I just logged onto my account and it is showing order complete. Please advise me when was the order shipped and when should I receive it? I feel it is unacceptable to take payment from my credit card account when there is a delay on an item. Payment should only be taken at time of shipping. Christine Swail”

Helpful Report

Posted 6 years ago

Payment for all goods is taken at the time of purchase...not on despatch. The item you ordered was a pre-order item with expected delivery date clearly shown on the website. If you have not received your order .. Please contact our customer services team and they will look into this.

Posted 6 years ago

“I haven’t received my order yet”

Helpful Report

Posted 6 years ago

Please contact our customer services team -they will help resolve this.

Posted 6 years ago

“This is the second time I have ordered items and had to return something. On the website it says you will get an email for returned items after 7 days. On both occasions it has been several weeks and still waiting for a refund .”

Helpful Report

Posted 6 years ago

All refunds are processed within 10 working days from when we receive your parcel. Please contact our customer services team and they will look into this.

Posted 6 years ago

“Not received delivery or confirmation email order on Friday next day delivery ?”

Helpful Report

Posted 6 years ago

Hi Katy Please contact our customer services team and they will look into this.

Posted 6 years ago

“Poor quality returned but still had no refund”

Helpful Report

Posted 6 years ago

Hi Joanne All regunds are processed within 10 working days from receipt of parcel.

Posted 6 years ago

“Ordered a summer dress online from FOREVER UNIQUE, usual prompt delivery, opened package to find dress made by flamant rose in the people’s republic of China. Not usual quality fabric and have to say that I feel cheated. This is miss selling, against trade descriptions because nothing in your ad to say not your product, I have purchased plenty from you previously but have to say this is the last for a long time. Once bitten twice shy, if I want top shop quality I would go there, totally disgusted and appalled st this. Will copy and paste my screen shot to your page as a warning to others to beware.”

Helpful Report

Posted 6 years ago

Hi Anneliese Our U collection provides up to date, quality, on trend clothing at an accessible price point. To do this we work with global suppliers and for production reasons have decided to supply some styles with their own labelling, rather than the Forever unique label. We appreciate this may have caused some confusion. I can assure you it is the Forever Unique design team that are all working on providing the latest high quality trends. We appreciate your feedback and have sent this through to our design team.

Posted 6 years ago

“Ordered my dress on Tuesday payed for next day delivery its now friday and still no dress will defo not be ordering off this site again very poor and still explanation other then its not there fault!!”

Helpful Report

Posted 6 years ago

Sorry to hear you have not received your parcel. Please help to contact our customer services team on customerservices@foreverunique.co.uk with your order details and they will look into this issue and help resolve asap

Posted 6 years ago

“Good communication with delivery. Dress arrived. The quality of the £200 dress wasn’t great... loose threads obviously hadn’t been checked properly and to top it all there was an awful damp smell from it. When. I called customer services about this they weren’t interested.”

Helpful Report

Posted 6 years ago

Hello Janie Sorry to hear this -it is rather strange - Our customer services team will be in touch with you, to help resolve this problem.

Posted 6 years ago

“I placed an order and paid for the express two day delivery! Products didn’t arrive even in the standard delivery option which is frustrating and disappointing. These services should not be offered it they cannot be provided.”

Helpful Report

Posted 6 years ago

Hi Kate Sorry to hear you have not received your delivery - I believe you have been in touch with our customer services team and they are chasing the couriers on this. Apologies for the delay.

Posted 6 years ago

“Faulty product sent to me on a very special occasion my proposal dinner date, I’m truly upset I pacing a lot was expecting perfection on my special day, I would like customer service, to make up for my ruined special day.”

Helpful Report

Posted 6 years ago

“I ordered two dresses for a wedding outfit and was excited by the on line images. I was disappointed on their arrival and found the quality poor in relation to the £165 price tag. They both fitted badly and didn’t reflect the quality and luxury I had expected. I returned both dresses.”

Helpful Report

Posted 6 years ago

“The large came up so small My sister tried it who is a size 10 and it fitted her perfectly Big shame as I loved it Sizes are not accurate”

Helpful Report

Posted 6 years ago

“Haven't got my purchases yet despite paying next day delivery and clicking Free delivery and still being swindled next day delivery. Furthermore why do you charge VAT? How come you haven't contacted me regarding this same complaint. Does anyone check the customer services inbox or the answer machine? This has been an irritating experience. I hope that if and when i do get my delivery which you really should now give to me for free - that they were worth the wait and the irritation.”

Helpful Report

Posted 6 years ago

Forever Unique is rated 4.3 based on 4,309 reviews