Fotosense Reviews

Name: Fotosense
Rating: 4.71

4.7 Rating 3,685 Reviews

94 %

of reviewers recommend Fotosense

4.7

Based on 3,685 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01772628453

Email:

taff@fotosense.co.uk

Write Your review

Tell us how Fotosense made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“B&S is a very good scope for its price . Good contact with Holly”

Helpful Report

Posted 7 years ago

“They delivered the right product. I only expected slightly faster delivery of such a small product.”

Helpful Report

Posted 7 years ago

“Right product, usual price, delivered fast”

Helpful Report

Posted 7 years ago

“Prompt delivery”

Helpful Report

Posted 7 years ago

“Firstly, I have to say that the free delivery note on the website is misleading. It states that delivery is in 5 working days. Item ordered on Monday but by Friday no notification of dispatch email received. As I was intending to take the item on holiday the following week, I tried calling Fotosense on the telephone number given on their website but a message said that no one was there to take my call and asked me to leave my contact details for Fotosense to contact me later. Luckily their live chat seems to respond quickly. After a number of contacts and due to the urgency of my order, Fitosense agreed to upgrade my delivery to expedited and the item was duly received before I left on holiday. All in all happy with the service despite its protracted nature.”

Helpful Report

Posted 7 years ago

“A good price and fast delivery and the website gave me useful information to make a buying decision. The only doubtful part was the packaging, the telescope was securely packed but without a manufacturer's box. Perhaps that is how they're supplied but it seemed odd. Still, the packaging was protective and secure. I was impressed enough to buy from Fotosense again.”

Helpful Report

Posted 7 years ago

“good, prompt delivery”

Helpful Report

Posted 7 years ago

“Despite being unable to fulfill the requested item within the time frame I set them they bent over backwards to keep my custom by offering me a suitable alternative which was as good. They express delivered it for when I needed it. They also refunded the difference in price swiftly not like some who drag their heels. I now look forward to using it and have no doubts it will be satisfactory. Well done Fotosense.”

Helpful Report

Posted 7 years ago

“They were able to price match both items i asked about and to give a 2 year warranty on both items also was a bonus. Would go back again in the future. Holly very good with sorting things out indeed”

Helpful Report

Posted 7 years ago

“Well packed, as described and arrived in good time. Very good price”

Helpful Report

Posted 7 years ago

“Great service from fotosense. Will use again with confidence”

Helpful Report

Posted 7 years ago

“I was a bit wary because I had seen a few bad reviews by customers but my stuff (Manfrotto light stand, umbrella and flash bracket) all arrived together and in the time specified by Fotosense. All the items I bought were cheaper than other sellers' prices and everything was in perfect condition and well packaged. All good as far as I'm concerned.”

Helpful Report

Posted 7 years ago

“The product I ordered arrived on time, and was well packaged. So everything was fine.”

Helpful Report

Posted 7 years ago

“It was very disappointing that I had to wait 6 weeks for the goods to be delivered. However when I rang to seek an explanation I was dealt with in an extremely courteous manner and with a reasonable explanation for the delay, and it was emphasised that if I wanted to cancel the order I could do and receive a full refund.”

Helpful Report

Posted 7 years ago

“A very good supplier that is let down by their poor choice of courier. they lose only one star as a result as they refunded my postage costs without quibble. They use Parcel force UK which I continually find is the worst courier provider in the UK. They were unable to deliver my order as a first class 24 hour item. I instead waited a whole week, having to personally call them 3-4 times to be told they were busy and the driver had not been able to attempt delivery, they in fact attempted delivery over the course of the week just once. In the mean time I was able to dispatch a return using a slower method for this to arrive as advertised. They would do better to change to DPD in my opinion.”

Helpful Report

Posted 7 years ago

“Prompt reliable delivery of my order, I would use Fotosense again.”

Helpful Report

Posted 8 years ago

“Low price compared to other suppliers, and the order arrived within the stated timescale.”

Helpful Report

Posted 8 years ago

“Good service competitive price”

Helpful Report

Posted 8 years ago

“Paid for first class delivery for an infrared filter but took at least two days so arrived after I had left on a trip when wanted to experiment with infrared film. Ended up using a standard red filter instead”

Helpful Report

Posted 8 years ago

“In the end, a good experience; I purchased a camera, spare battery and case as a bundle and at a good price. There were issues with the initial ordering process but these were explained and resolved to my satisfaction. The camera came next working day as promised but the case was on back order. A little more communication regarding the progress of the back order would have been very good but once contacted, the items came when fotoSENSE said they would. fotoSENSE will certainly be one of my first go-tos for future purchases and given their typical pricing, I am very likely to buy from them again.”

Helpful Report

Posted 8 years ago

Fotosense is rated 4.7 based on 3,685 reviews