Fotosense Reviews

Name: Fotosense
Rating: 4.71

4.7 Rating 3,686 Reviews

93 %

of reviewers recommend Fotosense

4.7

Based on 3,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01772628453

Email:

taff@fotosense.co.uk

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Fotosense 2 star review on 28th March 2025

Mye

Fotosense 5 star review on 9th November 2022

Peperoni

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“initial comment answered in full accurately and to the point. second comment re:order and actual delivery was duly answered with delivery of goods three days in advance of original projected delivery. So you deserve a ''very well done'' on all counts. Many thanks for your efforts.”

Helpful Report

Posted 10 years ago

“Very happy with the product I bought, only concern was the delay in delivery. Paid for recorded delivery within 48hours but waited over 96hours. Would use again but not pay the extra for delivery.”

Helpful Report

Posted 10 years ago

“Delivery took a few days, because the site displayed in stock, but then I was told that was out of stock. Took about a week to get the item. Nothing major. The item was good and delivered safely. I'll order again.”

Helpful Report

Posted 10 years ago

“Items arrived promptly and faster than expected. Packaged safe and securely. Would recommend ordering if you need any photographic equippment.”

Helpful Report

Posted 10 years ago

“Fotosense are a great UK based supplier of photographic equipment, especially when you have specific or specialist needs. I ordered 2 bowens light stands, 2 brackets, and an umbrella and while stock was not available immediately despite the green "in stock" notification on the website, their about section clearly explains that often stock availability is based on their suppliers. Their customer service were very quick to reply to my request for an update, and even upgraded my delivery to compensate for the time taken to get the order. All in all, I received all of the ordered gear, well packaged in a single box within 7 days of the order. For non-urgent gear I will use them again. If urgently required, I recommend contacting them first to assure local stock is available.”

Helpful Report

Posted 10 years ago

“I ordered a camera on Sunday requesting first class recorded delivery. On Tuesday I contacted Fotosense to confirm dispatch as I had not received an email. Prompted by my phone call, the camera was sent out and I received it the following day. I was pleased with this service but if I hadn't phoned I'm not sure when it would have been sent out. I was disappointed that the camera box is damaged, not ideal since it is a gift. It was well wrapped in bubble wrap so the box was most likely damaged prior to dispatch.”

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Posted 10 years ago

“Good customer service - had to call as the website struggles when purchasing (this has happened a few times). They also need to be absolutely clear regarding stock levels and delivery dates.”

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Posted 10 years ago

“The website is good and it was quick and easy to order. The item arrived quickly and is as described. I am quite happy to recommend to others.”

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Posted 10 years ago

“I ordered a Pentax 50mm SMC DA F1.8 Lens which was in stock when I ordered but I received an email a couple days later saying no stock was available but it would be despatched a week later. As I wasn't in a hurry for the lens this wasn't an issue for me and sure enough the lens was delivered to me on the amended date. The good communication and accurate delivery date mean't that I would recommend Fotosense as long as your prepared to wait.”

Helpful Report

Posted 10 years ago

“First time I have used company:good service and delivery.”

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Posted 10 years ago

“Very pleased with the product but delivery was very slow compared with other similar retailers.”

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Posted 10 years ago

“very fast but the box was looking a bit tatty”

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Posted 10 years ago

“Quick service and product was great”

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Posted 10 years ago

“Well priced and quick delivery, the order wasn't right however it was corrected quickly and the correct item sent out the next day - thank you.”

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Posted 10 years ago

“Experienced a bit of a delay but my email and phone call were quickly and efficiently responded to and items received when promised.”

Helpful Report

Posted 10 years ago

“The web site is very good found exactly what I needed quickly and at a very reasonable price. There was a slight delay in supplying the item a stock was low bt received it within 48 hours of the estimated stock replenishment. Excellent service will definitely use fotoSENSE again.”

Helpful Report

Posted 10 years ago

“My only criticism of the service is that when I received an email stating my order had been dispatched it could of been made clearer that only part had been dispatched. The other item was out of stock, again this could of been mentioned when i received the confirmation of my order.”

Helpful Report

Posted 10 years ago

“I ordered a camera from them on a Tuesday by phone was told should be in next Monday and they would phone me.They did not phone so I phoned them Monday afternoon was told should be in Thursday they would phone me.I phoned them still not in told them to forget it.a week later i saw it on there site £1.50 cheaper + extra 1 year warranty ordered on Thursday arrived on Friday EXCELLENT..So if they improved there communication with customer they would be alright..Steve”

Helpful Report

Posted 10 years ago

“Quick & efficient service”

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Posted 10 years ago

“Although I did have a small issue with being told different things regarding item being in stock and the delivery, I know due to a friend owning a camera shop and stopping trade with Panasonic due to delivery issues so don't hold it against fotosense. The few calls I made were met with a pleasant lady who was very helpful. Thanks guys”

Helpful Report

Posted 10 years ago

Fotosense is rated 4.7 based on 3,686 reviews