“Ordered my photos the 8th of August, it’s currently the 21st and they haven’t arrived. The app keeps telling me that they will arrive the 15th but they haven’t. Really bad customer service too.”
“I've never had any issues out of freeprints until my most recent order. I originally ordered 2 different 16X20 photos to put in our living room of us with our children. I received my package today and it was only one of those photos printed twice! I emailed them and these idiots really tried saying it was my fault when it was their mess up for not looking at the damn order!! Do not waste your money on this company they are a joke! Customer service is also no help.”
“Not sure I’m one of the lucky ones as I did get my photos. They are dreadful. Same photo in different sizes, either legs or people missing. Sent email and copy of photos to them but got no reply.
Don’t waste your money here”
“The name is deceiving. They are not free. Also shipping time is ridiculous. After two weeks I am still waiting on my prints and just got a notification it will be 10 more days.”
“For me it feels like a PRIVACY SCAM!! Once you order, you’ll grant them a nonexclusive, worldwide, royalty free, fully paid-up, transferable, sublicensable, perpetual, irrevocable license to reproduce, distribute copies of, prepare derivative works based upon, publicly perform, publicly display, train artificial intelligence on, and otherwise use and exploit YOUR CONTENT…
READ THESE TERMS OF CONDITIONS BEFORE YOU ORDER —> https://www.freeprintsnow.com/terms_of_use#:~:text=You%20may%20not%20reproduce%2C%20duplicate,the%20fulfillment%20by%20us%20of”
“I have never had a problem with the complaints on here. My photos always arrived safe , not just a paper covering them, always on time and good quality.
Honestly not sure why people are complaining , because if it happened to one it should be happening to all. Love Free Photos, free Books and free gifts never a problem for me♥️”
“It’s been 3 weeks and my order has not arrived. I closed y account due to the unprofessional conduct and the fact they didn’t seem to care or want to help. They will not issue a refund because I closed my account. Stay away!”
“I have been purchasing stuff from the. For years but I have had trouble with some purchases and the customer service is horrible, I don't know if I will continue purchasing things from them, it's to bad.”
“My prints were supposed to come packed nicely in boxes… they came in paper. Don’t fall for the free items!! They offered me a free blanket deal, which I accepted but NEVER RECEIVED - customer service is a joke…I’ll take my business elsewhere”
“The worst. I ordered prints never arrived, they gave me the run around and after more than 3 weeks, said they shipped me out new ones. Never received them and they are giving me the run around again. Don't trust this company and I am turning them into the better business bureau.”
“Don’t need a refund because when you email them about it they will print a shipping label as if the items are ready so they don’t have to issue the refund but the shipping company won’t get the packages for over a week because they are not in fact being printed or shipped yet”
“My friend passed away
I wanted a lovely picture to remember her by
The picture is not clear and looks cloudy
It is hard to hold up
It was $35.00
I am very disappointed”
“I was offered a white border at no extra cost. They just printed my photos in a tiny square at the centre of the page with over half the photo being border. Great way to save them ink! Quality used to be much better but disappointed with my last couple of orders. I'm going to try another site for getting my photos printed”
