French Market Lanterns Reviews

Name: French Market Lanterns
Address: 32411 Fm 2978, Magnolia
Rating: 4.53

4.5 Rating 337 Reviews

86 %

of reviewers recommend French Market Lanterns

4.5

Based on 337 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About French Market Lanterns:

A leading online seller of authentic handcrafted gas light lanterns. Gas, Electric and LED options available for Handing, Post and Wall Mount installations.

Visit Website

Phone:

866-393-3881

Email:

customerservice@frenchmarketlanterns.com

Location:

32411 Fm 2978
Magnolia
77354

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French Market Lanterns 5 star review on 26th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once I got through, the service was fine; however, it took me over 4 tries to get help. Called, left messages but never received a call back. I needed glass replacements and the website didn't offer parts. I tried making the glass but that failed. I made one last attempt to get through and lucked out getting ahold of someone.”

Helpful Report

“While the lantern is nice I had an issue with the pole connection. When I asked for help I was ghosted.”

Helpful Report

“When I called to place the order for my lanterns (7) the customer service person was helpful and pleasant. I tried to call back multiple times to get installation questions answered for my builder and no one answered the phone. I went to voicemail and no one ever called me back.”

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“One of my three lanterns was missing parts upon arrival”

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“I ordered one lantern from French Market. Still didn’t get it after over 12 weeks. Called the real manufacturer, Flambeau gas lanterns and had it the next week. Did not know French Market is an intermediary, NOT the manufacturer. Internet aggregator. They kinda left that part out. Go direct, you’ll have the lanterns you want in 8 weeks and they are cheaper too!! Much happier”

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“Took 8 weeks to receive and one came with broken glass panel that we replaced at Lowe’s with a custom cut piece of glass. Didn’t want to deal with hassle of returns and replacement when these took so long to receive in first place.”

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“Shared back order date was changed at the time of expected shipment.”

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“I tried calling several times to get answers to questions we had about the lanterns we wanted to purchase. Nobody ever answered the phone”

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“We purchased the LED flame light, looks more like a Christmas light than flame. Fixture very high quality but not happy with Led, should have purchased candle light instead. Led really takes away from quality look of lantern”

Helpful Report

French Market Lanterns is rated 4.5 based on 337 reviews