Friendly Turtle Reviews

4.9 Rating 1,747 Reviews
98 %
of reviewers recommend Friendly Turtle
4.9
Based on 1,747 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Friendly Turtle Reviews
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Location:

253 Willowbrook House,
Coster Avenue,
London
London Borough of Hackney
N4 2XQ

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Anonymous
Anonymous  // 01/01/2019
Getting lots of really annoying email about pretentious rubbish
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Posted 5 months ago
Offering a £10 bribe in exchange for a positive review is unethical
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Posted 6 months ago
You tried to pay me off to write a review
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Posted 6 months ago
Maybe this is the only way to get the co-founders Carley and Rick's attention. I have had the most awful shopping experience with this company which is still not resolved because they are ignoring me. I applaud start-ups but they really have no business to be in business. My pleas for help are discounted and ignored. Obviously, I am not leaving this review for a voucher. Actually, the email from them offering a voucher for a review only added insult to injury.
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Posted 6 months ago
Not very happy at all. They sent glass bottles wrapped in brown paper, no bubble wrap. The postman got me to check for broken glass before I accepted it. One of the pump lids was the wrong size. No care taken at all.
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Posted 7 months ago
I ordered a shampoo bar, my first ever order with a confirmation email. The next day I received four emails with a short space of eachother. First to say your order has been cancelled. Second to say your order has been shipped. Third to say order refunded. Fourth to thank me for ordering with them. No item arrived and my money was refunded, I was very disappointed. I have continued to receive eight more emails in the space of two weeks welcoming me to the family, asking for a review etc. Friendly Turtle don't seem to realise that they did not fulfill their order and I'm not really 'part of the family' afterall.
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Posted 1 year ago
I’d love to comment on the product but I haven’t received it yet due to Royal Mail strikes. It was ordered at the end of November. Some items are Xmas presents needed ASAP. I have decided to dramatically reduce my use of online shopping from now on. There is a small eco shop in my local town, unfortunately it is very expensive but I’ve decided that it’s best to be certain that I have my product! I asked friendly turtle for an update but the advice was just to wait.
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Posted 1 year ago
Offered a £10 voucher in exchange for a positive review. Shame because I had a positive opinion of the company until then.
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Posted 1 year ago
I brought a nutcracker that broke after not even cracking 10 nuts, I emailed requesting a refund or store credit and was instead sent another nutcracker, I have not used this yet as I had picked up another in the mean time but I am not optimistic it will be any better. Tried to make a zero waste choice and it has been anything but as I know have 2 nutcracker as well as a broken one I don't know how to dispose of. All been quite disappointing
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Posted 1 year ago
This was the only way way I could get my favourite coffee bags but the price is ridiculous as could have bought 4 packs in the supermarket for what it cost me for 2 packs with Friendly Turtle .
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Posted 2 years ago
The smell was obnoxious- my daughter and I want to return the
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Posted 2 years ago
Friendly Turtle is rated 4.9 based on 1,747 reviews