“I am SO disappointed with my order. I ordered flowers for my friend for her birthday. The flowers that were delivered look NOTHING like what I ordered. The flowers were sparse, not bloomed and different colors than what was pictured. The flowers were supposed to be purple and pinks and they sent red and white. It was all awful. I wish I could post pictures. It was my first time ordering from here and won’t be again.”
“Don’t use this company, supposed to deliver flowers to my dear friend’s wake. I’m beyond mad and so sad that they this to a funeral service. This is unacceptable and unforgivable please don’t buy a single thing from this company.”
“I am so disappointed in this company. I will never use them again. What happened to the beautiful easter vase, bow?, card, how about greenery. False advertizing!!! Not what I wanted for my 97 year old mother for Easter.”
“DO NOT ORDER FROM THIS COMPANY!!! They lie and only apologize for not delivering flowers when scheduleda do aid for and the flowers finally delivered are not even the flowers I ordered. I called and ordered flowers with 2 balloons online for my only daughters first child (a girl) to be delivered at the hospital the day after her birth. I paid the fees etc for next day service, with no next day delivery done. I called the main number that next evening (after delivery hours) on Saturday night around 8:30 pm asking them where and why my order was not delivered yet? The status of my order never changed neither. I asked them why not? They apologized and said it would be there the next morning (on Sunday) before noon. The flowers never came, I called a 3rd time and told them they better be delivered before the end of the day (5 pm) or I would CANCEL my order, plus my daughter would be discharged on Monday, and to tell them how very disappointed I was with their company! The delivery was not made that Sunday either, so I cancelled my order, and told them I wanted my full refund. The next day, on Monday, right as my daughter was being discharged to go home with her daughter, the flowers arrived at the hospital , not even close to the bouquet I ordered, and only 1 balloon. I was so upset and kind of embarrassed, to my daughter, I called the company again and demanded the full refund, which they did do, finally, so please DO NOT ORDER FROM THIS FLOWER STORe because you will regret it!!”
“The flowers looked nothing like what I ordered and they did not deliver the complete order(I ordered something else in addition to the flowers). It was so disappointing, especially the reasoning behind the order today. Today was a year anniversary of this individuals mother passing. We really wanted to show love and appreciation on this day, but instead subpar service was given. Just disappointing. They gave 27.14 back, but it really was a check the box and keep going. Just was very unfortunate no care shown towards the customer or the recipient of the flowers:-(.”
“I usually read reviews before I place an order. Unfortunately I did not do that this time and I’m totally regretting it. I don’t know what this company even is because I placed an order online from them but the flowers that were received were from “Buds and Blooms” so I guess they just farm it out to other companies which I could’ve done that myself and save the middleman. The flowers were horrible looked nothing like what was pictured. I ordered the medium size exactly what I’m going to show in the picture that I’m posting I will never order from them again and would not recommend them. I did send them an email explaining to them the issue and received a generic automated message back. They did refund me $12.84 out of an almost $60 total order, not sure how they came up with that amount, as it was not a personal response that seemed specific to me or my situation. I gave one star simply because they did deliver some flowers, and responded quickly to my complaint, but that’s all that was good about it”
“Horrible experience. The first send did not arrive next day for funeral and the vase was Broken and flowers wilted. Called Friday and was told a new shipment would be shipped monday and arrive tuesday. It's Wednesday and delivery time is this evening. 3 days no water. They said 100 percent guarantee satisfaction but refuse to refund the money. Was offered 20 percent off. According to UPS tracking it was ground and not next day as paid for.
Unacceptable. DO NOT USE THIS COMPANY.”
“I ordered flowers for my mom's birthday and somehow somebody changed my order and something totally different than what I had ordered was delivered not happy whatsoever I don't suggest using them. The one with the white vase was what I ordered the clear vase was what was delivered”
“Not what I paid for. They emailed me back promptly and offered me 10 percent back.
Bouquet was much smaller and thinner than advertised. I should have looked at reviews first. I posted photos of what was advertised and what was delivered.”
“Horrible. These people literally put a bouquet in a vase like they are from Walmart. Picture below. When I complained they offer 20% refund!! I didn’t it want a refund I want the flowers. They agree to redo a set and then sent a email telling me the location was not available. But they delivered yesterday to the same location”
“Everything went wrong! Where do I start?
I had some flowers, small box of chocolates, and a birthday balloon delivered for my aunts birthday. I am EXTREMELY disappointed whit the product that was delivered. I ordered a Happy Birthday balloon and a greenish happy face balloon was sent. I ordered a small box of chocolates, and they delivered not one, but two happy Valentine’s Day boxes of chocolate (almost two months after Valentine’s Day). I ordered the deluxe flowers, the largest arrangement for the flowers for the arrangement I chose and the ones delivered were absolutely pathetic! It was such an EMBARRASSMENT.
I sent in photos of what was ordered as well as what what delivered and requested a FULL REFUND. Thwy apologized and provided a refund. BUT, my aunts birthday was ruined! I sent the flowers from California to Washington because I was not able to make it to see her on her birthday. My aunt was confused with the delivery but didn’t want to say anything about it. So she sent a picture. Boy, a picture is worth a thousand words!!
I asked the company to also send the original bouquet of flowers I ordered to my aunt as an apology from the company, and nothing. Basically citing I received a refund.
DO NOT ORDER from here! Save yourself!!!
The photo is what I got vs. what I ordered.
Never again will I order from this company!”
“We ordered layered tiramisu birthday cake and it was messy when they delivered it. And the balloons were also messy when they delivered.
Terrible service.
We are disappointed.”
“This was my first order with this company and may be my last. The flower price seemed reasonable, but with the added $15.99 service charge it made the price a little unreasonable.
This was a birthday bouquet. It was supposed to have a Happy Birthday sign in it and a bit more greenery than it was actually delivered with. I could have easy put the arrangement together, nothing special.”
“Horrible wasn’t even the flowers in the picture missing balloons wasn’t in the right jar the card was hand written and you couldn’t even make out what it said”
“I sent my daughter flowers for her birthday. They were supposed to be delivered by 5..I called and they were NOT delivered until 7pm!!! Then they were NOT AT ALL WHAT WAS IN THE PICTURE!!! the man on the phone apologized and said they would give me half my money back and a 10.00 gc...ABSOLUTELY NOT!!! then he apologized again and offered half my money and a 25.00 gc..NO!!! I asked to speak to his supervisor,because as I told him, this is false advertisement!!! He put me on hold for about 10mins..probably thinking I would give up..lol..little did he know I was NOT giving up. He then got back on and said I would have a full refund and he sent me a confirmation email. DO NOT GIVE UP AND KEEP TELLING THEM NO TO THEIR OFFERS UNTIL YOU GET A FULL REFUND! ALSO DO NOT ORDER FROM THIS PLACE...AWFUL”
“I would give zero stars if I could. Don't waste your money and time. The arrangements on the website look nothing like what's actually delivered. I was so embarrassed of the arrangement my aunt received from me on her birthday. It looks like a 4 year old put it together. The company offered 30% back and to redeliver another arrangement. But the embarrassment was already done. Horrible experience.”
“The flowers that were delivered were not what I ordered. The basket looked like a child’s round Easter basket instead of the rectangular basket I ordered. The flowers were delivered to someone else by mistake. And the flowers that were delivered had dead flowers in the basket. I will never buy flowers from them.”
“Paid for delivery to be made within 4 hours and at 6 hours still no.delivery. when the.order did arrive far less impressive compared to what was ordered. Photo on left is what was ordered and left is what.was delivered. Only similarity was container and color of flowers. Would not recommend. Too expensive for lack of quality.They offer a $10 gift certificate for future order...like i would order from them again ..not happening!! They did refund the $4.99 for expedited delivery within 4 hours...They needed to refund about $45 as the item recieved only worth maybe $15. Definetly not the $54 they charged.”
“What a flipping train wreck of a business!! I spent $75 on what was supposed to be a beautiful bouquet of flowers. I paid extra for 18 roses and the premium package to send to my grieving step son and his wife. Well let's just say I was extremely embarrassed after seeing the pic of what was sent to them. The roses were the only bloomed flower, they were half dead and half missing! The bouquet looked like it was taken out of the trash no lie!! When I called to complain they only offered me a 20% refund. I said that wasn't good enough. I wanted them to send them what I purchased, but they said they couldn't. The rep put me on hold to " so call speak to her team " she gets back on the phone and tells me they're going to refund me the full amount. Well 2 days later I noticed they only gave me back $23. Needless to say I will be calling back. I gave them the benefit of the doubt by fixing their wrong so I wasn't going to leave a comment at all, but they did me dirty so yeah don't waste your time or money buying anything from this company unless you want to be highly let down and regret it! The pics show what I ordered and what they received.”
“I ordered a bouquet of flowers for my fiance 2/23/24 @ 9:41am. I paid for expedited service guaranteed within 4 hr delivery time. The address and recipient details provided. @ 11:30am received a call from cust service confirming address and recipient even though placed initially when ordering. I did verify 4 hr window for delivery as guaranteed. I was told yes indeed. @ 2:05pm I called and stated that no notification received about delivery. They called florist and after waiting 7 mins on hold they hung up on me. Called again at 3pm was told that the expedited additional cost was refunded and it will be delivered before 5pm. I called my fiance who left work at 5:05pm and nothing delivered. I called customer service, saying that florist just said it left florist @ 4:59pm and is on the way. I told them don't bother as she leaves 5pm. I requested them to return $75.57 spent back to me. They kept insisting several times to deliver to the house and get 20% off. I stated it was a special day for us and if they can't keep to their promises they shouldn't make them and have people pay additional for it. Bottom line they have done this to me 3 times already. You think I would of learned. But this is the last time. Luckily I got a refund to my PayPal account or I was going to contest it. Buyer be ware and Stay far from this company! Order # 428460198”
“I tried to order a bouquet of flowers for my Aunt and Uncles 50th wedding anniversary. Wanted to change/add flowers to .ake the arrangement like their wedding flowers. After 4 days and several live agent chats 2 phone calls a cancelled order. The arrangement (The Bursting Yellow Bouquet) the flowers received were a complete disappointment. They did not look anything like the image on the website. It was neither Bursting Yellow or Premium. The flowers described on the website had Yellow Roses, Yellow Gerber Daisies, Yellow Carnations and Yellow Alstromeria.
The arrangement received Did not have Roses or Gerber Daisies. When I complained they offered to resend the order offered me a discount. They connected me with a manager who again offered to resend the order. My Family were leaving town so that wasn't an option. So my only other option was 50% off of the flowers ticket price. Not the total order.
Good luck trying to do special orders or having the flowers from their website looking like the flowers your recipient receives.
Very Unhappy Customer.”
