The flowers looked nothing like what I ordered and they did not deliver the complete order(I ordered something else in addition to the flowers). It was so disappointing, especially the reasoning behind the order today. Today was a year anniversary of this individuals mother passing. We really wanted to show love and appreciation on this day, but instead subpar service was given. Just disappointing. They gave 27.14 back, but it really was a check the box and keep going. Just was very unfortunate no care shown towards the customer or the recipient of the flowers:-(.