“Absolutely terrible customer service. I ordered flowers 5 days in advance and I get an email on the day they should be delivered after 2pm stating that the florist in the area didnt have them and need to substitute them. They should have been delivered!”
“Absolutely embarrassing. Awful. I purchased a beautiful Christmas arrangement for my mother. The day before it was to be delivered, I received an email stating that this arrangement was not available and asking if I would I be willing to substitute for an equally beautiful arrangement. I agreed. What she received was HIDEOUS. It looked like they went outside and ripped leaves off the bushes in the yard. I was so embarrassed that she received that. And for $70.00 I trusted the substitute would at least be attractive...but it was HORRIBLE. Never again!”
“I ordered the Thomas Kincade "Oh What Fun" design with arrangement
They sent the wrong Thomas Kincade feature However, the arrangement was as expected, arrived on time and the mistaken Kincade design was still acceptable since it was not a copy of her previous designs. I have been sending these Kincade arrangements for 15 years.”
“Do not waste your money!! The flowers were nothing like the picture and I ordered a balloon and never received it and they only offered 20% refund. I think it should of been a full refund because the flowers were nothing like the picture”
“First time I used them single dad of 3 and this time of year is always stressful so some thing have to be last minute living paycheck to paycheck ordered a dozen roses for my daughters 12th birthday. Paid for expedited "before noon" delivery when checking on the order it stated by 3 ...... contacted called was told they were delivered at 130 this delivery was a box left at the front of the school which wasn't discovered until dismissal obviously couldn't be delivered at this point and the reason I know this is because the principal called and asked why someone would be sending flowers to my duaghter. Obviously the principal hopes it wasn't anything nefarious and would have known they were from dad if the card had been with the flowers so now my daughter is home no flowers no card because they are locked in the school until tomorrow. Don't use this company if you want something done quickly and properly.”
“Terrible customer service and deliver was not delivered as of yet and was to be done so yesterday. Tracking you delivery is user unfriendly. I wish I had checked reviews first. NEVER AGAIN will I use this service. Bouqs has been great and would highly recommend.”
“I ordered a bouquet of flowers from fromyouflowers and paid extra to expedite the order to arrive before noon. It is now 2 pm and the order has not arrived. I called customer support. The person helping me could not speak fluent english and had a difficult time helping me. I will not be using their services moving foward and I would advise everyone condisidering this company to avoid them as well.”
“What I ordered isn’t what was delivered. I was given a credit of 20.77 but that isn’t the point. I sent an arrangement to a friend and expected to get what I ordered. Instead I get something that looks like it came from Walmart.”
“Under no circumstance should you be ordering flowers off this website. Especially pink peonies. Ordered a 70 dollar bouquet of pink peonies, beautiful flowers, delivered 3 days later, stems were dead and the flowers came in buds, after putting the water in and seeds in the flowers blossomed about 20% and turned brown two days later. Very disappointed in the quality of these flowers and the conditioner they were delivered in especially for such a high cost. Highly recommend going to any other website for flowers.”
“Yikes. I wish I had found this website with reviews prior to ordering. I ordered an arrangement for a friend and didn't even request same day delivery - the delivery was for days after the order was placed. It never arrived. I contacted their customer service a week after and was told someone would get back with me after investigation. Another week passes and I didn't hear a thing. Finally, sucess by talking to someone on their website chat feature. Full refund. They were prompt and helpful, but so incredibly disappointing that my friend's event was missed :/”
“Terrible service.. sent wrong arrangement and it was not what I ordered and it was pathetic..
Said they would resend but waiting for a fresh delivery.. two weeks no replacement..
Definitely go with a local florist”
“I paid for expedited shipping, they failed to meet the time frame and rescheduled for the following day with the understanding the order was a priority. They failed to deliver by 12pm the second day as well. They did apologize and refunded the expedited fee but that didn't change the fact they are offering a service they are unable to provide.”
“I ordered flowers that was guaranteed to be delivered the next day have not been delivered and they can't even tell me when they're going to be delivered and they will not give me a refund I will never deal with this company again”
“The flowers were beautiful & delivered on the correct day. I see all the negative reviews but this company has always done a great job with the exception of one late delivery. It was same day, but not the correct timeframe. But I have always been satisfied with the arrangements.”
“I ordered roses bouquet and the name on the delete order was wrong. Tried changing it 20 minutes after the order was placed. They told me order placed and could not be changed I should have read the reviews first not a reputable business please be aware!”
“Absolutely TERRIBLE service!!!! I had ordered a bouquet along with balloon and a box of chocolate on 16th Dec and delivered was suppose to be the next day, till date it is not been delivered.
on top of that received email from the customer service that order has been delivered.
messaged and email to customer service asking what is the issue... I get ONE LINER answer... we are investing the matter with the florist the process will take 24 hours ???”
“Don’t waste your time choosing, as they’ll deliver whatever they want. It won’t arrive on time, and half of the items were missing. I still have no idea when the rest will arrive.”
