“The agent dealt with my dissatisfaction review in a fast and professional manner. My issue was concluded in a full refund which i was very pleased with given the item was damaged in transit. Thankyou for dealing with this in a speedy friendly manner.”
“Ciao....
A parte l'incidente della mancata consegna, devo dire che ho trovato un'assistenza eccellente nella persona di Nicole. Squisita , gentile , empatica e professionale. Una risorsa preziosa per Fruugo!!
Un ringraziamento e un saluto speciale per Nicole!
Grazie e ....alla prossima volta!”
“Rhon replied to my delayed delivery query almost instantly, so although the time my order took to arrive was disappointing, the aftercare was excellent and efficient”
“Although I had an issue waiting for three weeks for the local shop to respond to queries about my order, Fruugo stoped in to resolve it to my satisfaction. After Rhon, who was very responsive, got involved my shoes were delivered within a week.”
“I was missing a parcel that I had ordered. However, when contacting fruugo about the issue, Nicole was very helpful in placing a new order so that I eventually got the item I ordered. Thank you!”
“I was A little worried that due to the pandemic my order would not come through to me but after contacting customer service and being responded to very quickly by Edit, I was reassured that they would do whatever necessary to make sure I received my order. Thank you for your Genuine concern and quick response!”
“Unfortunately I made a mistake with my order, (uncomplete email address) and so, no confirmation of order. Rhon investigated and explained me the email address error and confirm me my order. Rhon was very help quickly and I appreciate all his help to investigate my order. He solved my request very fastly, i am now waiting the delivery. But I would like thank Rhon for all his help.
Pascal”
“I ordered something on 10/03/2020. I got an e-mail that it would be delivered between 19/03/2020 and 01/04/2020. I never received it. Nicole helped a lot to solve the problem, I will receive my money back.”
“Very good customer service. I had contact with Edith, very kind och helpful person. Unfortunately i never got my order but the communication with costumer service was very good.”
“My order was sent out and never arrived. I was initially told that delivery was delayed due to Covid19 but after 3 weeks the order is lost in the post. I would particularly like to thank Georgia for her timely response and for sorting out a refund quickly and pleasantly.”
“I was inquiring about product.....Georgia was very helpful and gave information I needed. Unfortunately due to time difference by time I found out it was safe to order the item was no longer available. I was very happy with Georgia’s assistance and for that I will try Fruugo again.”
“Georgia was very helpful and processed my refund straight away after getting automated emails for a while. As soon as she picked up my request the refund was processed. Thanks for your help Georgia!”
“Customer service was brilliant! Price was good. Express delivery didn't arrive within 1-2 days, because of product demand due to Coronavirus. Response to request for delivery refund was given within a day. Well done Georgia for a fast response!”
“I have received an item within two days after cancellation. I tried to return this item to retailer, but it was returned back, because of unresolved address. The payment was refunded and item left to me. I am very happy to have it...”
