“Customer service seems to be non-existent. I emailed them asking for clarification on cancellation policy and no reply. The items I ordered are good and arrived on time so no issue there.”
“So overall my order delayed quite a bit to get to me..4 months to be exact..but it did eventually arrive! That aside I have to mention the great customer service I received though specifically by Leigh she did an awesome job helping me out and she definitely deserves 5 stars! 3 stars for the huge delay though and tbh if it wasn't for Leigh it would be much less!”
“Order and received in a month. I figured it would take time. Didn't read reviews before ordering and am happy with the purchase and was about to order same again!”
“I didn't have any hope of receiving my parcel after I've read all the negative reviews on ordering through Fruugo, but I guess I'm one of the lucky ones (or all the hoping and praying helped) that DID receive my order ! It took 1 month and 1 day though, but it was delivered at my home here in South Africa today. The product is also better quality than what I expected. Thankful....!”
“I think the reviews on this site wouldn’t be so negative if they were more accurate on their shipping times. I placed my order on Nov 5 and initially it said my package was to be delivered Dec 2. The shipping details were minimal but it did arrive. Just late, on Dec 17. Had I known it would have taken so long I just would have ordered earlier or not at all. The product that did arrive looked great. I just would have appreciated it on time.”
“The goods arrived very promptly, as ordered. However, to my surprise I had to pay about 35% in customs duties and handling to get the parcel from the postal service. When I order some goods from a Norwegian (fruugo.NO) web address, and the quoted price includes Norwegian VAT, I don't expect any additional costs. The good news is that when I complained to Fruugo and sent the necessary documentation, I was immediately refunded the amount paid. Excellent service from Nicole!”
“Brought some orchard games for a friend and her daughter . Estimated time took longer and I began to worry that they were not going to arrive .
I found the website complicated to access customer service information that I needed as I went round in circles but managed to send a email and eventually had contact with Scarlett who suggested I contact her the following week if not arrived . Luckily they did arrive the next day but this altogether took 9 days after ordering for them to be delivered to my friend who was delighted thou . I emailed back to let them know they had arrived at last and my friend was very happy .
The website could do with being more helpful for existing customers who need help with their orders thou and to be able to see their orders they have made too.”
“Issues with a 3rd party seller on the website who wouldn't send the product/reply to my messages asking about the paid item; do NOT buy from 123 Hair & Beauty, terrible company. However, customer service on the Fruugo side was great (thanks Georgia)! If it wasn't for the quick and helpful customer service I would've given the review 1 star. I managed to get a full refund within 3 days of sending Fruugo an email about the issue with my product. Again, thank you Georgia for sorting this out.”
“In this Covid19-times, i fu%& up... and needed help.
But! Rhon was very nice to me when i did not figure out how to get help:
"Due to the current situation regarding COVID 19, we kindly request that you allow another week for delivery."
Thx for good feedback and help to an old grumpy man.
You made my week - Verner”
“I give 3 stars because I am satisfied of the client service. Georgia was very helpful and very quick in treating my request.
But otherwise, I find fruugo not very user friendly. I made a purchase for which I received an email the the delivery is delayed, it was it was impossible to get in contact with the provider via the website of Fruugo suing the link I received by email. I had at the end to request support from the client service.”
“Unfortunately I cannot complete my review because I STILL haven’t received my order. I’m happy that you’ve kept in contact with me, but I am getting fed up waiting for my order.”
“Unfortunately I didn't receive my order. It was lost somewhere. But I am thankful for support by Rhon. My case was checked fast and in a few days I received money back.
So 3 starts for service, but as I don't have what I ordered, only 3”
“Thank you very much fruugo
You guys are great I'm responding your customers asap .. thanks for cancellations and refunds ... You guys rock the best place to purchase”
