“I have tried to speak to a human being in this company..com
I am told by a recording I am being connected to customer service, it rings unanswered for ever.”
“Die Lieferung an sich hat schon etwas länger gedauert, aber dafür, dass es von Übersee kam, immer noch akzeptabel.
Der Kundenservice, in unserem Fall, Rebecca, war schnell, kompetent und freundlich.”
“Don’t order from this company ordered my daughter’s Christmas present 9 weeks ago still not hear very poor communication from them ,saying cannot offer a rufund it was €250.00 please do not order from this company”
“Took a while, shipped from UK w/o tracking as I recall, once in USPS there was tracking. Product 17 oz liquid came well protected and undamaged. For price (best after searching for an hour or so online and after Ebay vendor cancelled first order), ought to have ordered two (discounted).”
“I got really worried when I read some of these reviews a few days ago. On the 20th of August i ordered myself a pair of work-boots. Out of curiosity I decided to read the reviews for this site. My heart dropped, and I wrote an email to costumer support. They responded within 48 hours and assured me my order would arrive 7-10 days after dispatch, which it did. I’m happy with the product, and the only reason I wont give them 5 stars is because I had trouble with the tracking number.”
“I wrote a bad review about fruugo because I ordered an item during the covid 19 pandemic, and after a month I still never received my item. I sent 2 emails complaining about my package and the fact that I never had any tracking info. Fruugo cancelled my order and stated that they would refund my money, and that it may be possible that I still would receive my package. This caused me to check the reviews on fruugo. I was very disappointed to see so many bad reviews and I just took everything as a loss. One week went by and I noticed that fruugo refunded my money. I was excited about that. On the second week I received a package. I didn’t know what it could be because by know I had forgotten all about the fruugo order. I open it up and to my surprise it was the tee shirt I ordered from fruugo. I was so pleased I wished I could send the payment back. Thanks fruugo you came through and if you continue on this path for the rest of your customers you can restore faith and your business will boom. Every customer loves great customer service. And your business will to as it will bring sales and new customers in abundance.”
“I got my order during covid. It took 3 week longer than it was expected but it did arrive in good shape. The hat is nice that I got. Would order again.”
“Product is good and easy to install. Not expensive. Just customer service don't exist. I gave 1 star before because I thought I will never receive it. But, I got it right before my climbing rose blooming.”
“Product arrived well packed and clearly labelled only problem is you have to remember products coming from China take time .I think the delivery time should reflect this I placed my order on the 04/05/2020 with a delivery time of 14/05/20 I just taken delivery of it today 10/06/20 I have had no issues with email as I did receive one stating I should have received it on the day that I did ,it had been stuck in customs at Heathrow airport for a week waiting clearance ,would I use this company again yes now I know clearly the delivery time”
“I had an issue with the shipping charge which I wasn't aware I'd have to pay when the item was delivered. I spoke to Fruggo team regarding this and was made aware that shipping charges are explained on the website. However they stated that they would refund the charge with proof of payment. My refund was issued and I recieved understanding, fair and helpful emails from the staff involved. Will be ordering again. Thankyou.”
“Greetings from Upper Lapland, Finland.
I have to use Google compiler because it works surprisingly well. But back to business. I have broken myself in hard physical labor and shark compulsive help. Well in the end I found it. Fruugo Reviews. I ordered support from my shoulder from them and of course excited to wait. I have to say the waiting time is long and when that Korora virus still made everything awkward, then in the end I thought my order would never arrive. I contacted Fruugo several times and received support and help from a great person familiar with customer service. Thank you from the bottom of my heart. Kate Grace”
“I found exactly what I wanted and placed an order with Fruugo without ever reading any reviews. I spent close to $200 on both furniture pieces and when I was on the website, I decided to read the reviews. OMG I was so upset and scared that I would never receive my order. It was delivered by the Post Office within 12 days going to Louisiana from the UK. I got my order a little sooner than I expected, and love the Corona Coffee and End table that I purchased. My order was processed and shipped from Life Interiors in the UK, that may have had something to do with the fact that I did receive it. Most of the reviews had me scared to death. However, they did come through for me and my experience was pleasant.”
“The goods arrived very promptly, as ordered. However, to my surprise I had to pay about 35% in customs duties and handling to get the parcel from the postal service. When I order some goods from a Norwegian (fruugo.NO) web address, and the quoted price includes Norwegian VAT, I don't expect any additional costs. The good news is that when I complained to Fruugo and sent the necessary documentation, I was immediately refunded the amount paid. Excellent service from Nicole!”
“Package wasn’t delivered by retailer but Scarlett in Fruugo customer service was extremely helpful and worked hard to get me a refund for my undelivered items. Would use Fruugo.com again, it’s a shame the retailer didn’t fulfil their end of the transaction.”
