“I was looking for confirmation email to ensure the delivery of what I had ordered cause I place the order and never got confirmation email whether it was coming or not and Rhon got back to me straight away and reassured me that my order was on its way. Thanks to wonderful rhon I have peace of mind now”
“Rhon at Fruugo was so helpful at helping me track down where my order was during the awful Coronavirus period. Products are fantastic too. Thank you!”
“Unfortunately, the fees like shipping and customs were overrun, after complaint Fruggo took over the customs fees. This should be more visible. Thanks anyway for the goodwill.”
“Unfortunately, the fees like shipping and customs were overrun, after complaint Fruggo took over the customs fees. This should be more visible. Thanks anyway for the goodwill.”
“Georgia managed to finally get me a refund after 2 months of fighting and still no delivery.
Agents have decent service but the companies involved will not be on my shopping list again”
“My goods did unfortunately never arrive,but that was due to my countries postal service...
I received tremendously great customer service from Georgia”
“Rhon put my mind at ease with my concerns on the company I was dealing with and also confirmed the transit of goods. He has been great. I have received my parcel but unfortunately the sizing guide was not accurate on Outdoor Look website and my 2 pairs of shorts are too big so I now need to return them which is a shame and annoying as now I need to research how I do this from NZ to UK.”
“I found the website awful to navigate after having an issue with an order. Decided to contact customer service directly and spoke with Georgia who was excellent. She was straight on to my issue and secured me a refund inside two days.”
“I had an issue with my order, I contacted with customer service and they replayed asap. It made me feel more confident with the issue. 4 stars because they can do better of course .”
