“I unfortunately ordered the wrong item. Permission to return was granted no problem and I posted it back. It took quite a while to travel but once it arrived I received my refund quickly. They answered my queries promptly, I experienced good customer service throughout and so would recommend this retailer.”
“Fantastic to deal with. Fast delivery( within 2 weeks from UK to CAN). Very comfortable shoes and great quality. I love it!!! Definitely would recommend this company to anybody.”
“I ordered some Under Armour Trainers which arrived within 2 days of the order. They are genuine and excellent quality. I had a really good experience with this company as had been a little worried when I read some of the reviews. I would use this company again.”
“as always Stewart is on the ball and i got my new products so i can do some maintenance on my slushie machine.
Happy festive times with family and friends. Cheers, Roseanne from Paws for a break mobile expresso coffee :)”
“My name is Robertino, I am from Romania, Europe and I am one of the satisfied customers who collaborated with Fruugo.com
Fruugo.com has proven that it is a serious company that thinks and takes care of its customers down to the smallest detail.
So I RECOMMEND Fruugo.com ... 110% !!!”
“I was kept informed as to where my parcel was from retailer to delivery, I needed to get a message to the retailer and this was done without delay
I was more than satisfied with this supplier”
“Their service was faultless from the instant I placed an order.
Their tracking service was the best and kept me informed constantly from China to Australia.
I would highly recommend Fruugo.
Thanks again”
“I ordered some Birkenstock’s - I was having difficulty finding the style I wanted in Canada so I ordered it through Fruugo. Then, I checked the reviews and thought that I had made a rookie mistake. To my surprise, I got exactly what I ordered one week earlier that the commitment. It came from Italy so I was charged a hefty fee from Canadian customs, but as promised on the Fruugo website, I was refunded the full customs amount by Fruugo. They provided excellent service.”
“This company is super efficient. They reply to emails quickly and try to give really helpful information about your item. I was really impressed with their service and I would highly recommend using this online site for shopping.”
“I ordered slippers from frugal (Blunts) and they arrived within 10 days of my order - from UK to Canada. I’ve often had goods take 7 weeks! Excellent service!”
“I ordered the wrong size room divider by mistake. I emailed and explained what I had done and received a prompt reply from Emma who cancelled the order for me. I am shocked at the other reviews as I cannot fault Emma or the company's customer service.”
“Turned to Fruugo because unable to find the desired shoes in or near my country. Took the chance since product plus shipping price was reasonable.
Upon order with card payment, got positive email notifications from Fruugo on order being processed and when shipped.
10 days after order, item received at my doorstep. Would have been 2 days earlier if not for a hitch with the local postal delivery. Shoes was actually shipped by Charles Clinkard. Filmsy sealed plastic bag packaging but no damage with the box and shoes.
Quite satisfied with the overall experience. Would be best if Fruugo or Charles Clinkard has given me the shipping tracking number.
Will definitely buy from Fruugo again. And for shoes, maybe direct from Charles Clinkard. LOL.
Shipped to? UK —> Singapore!”
“Okay. The majority of reviews on the web conclude that this site scams people out of their money. I saw this AFTER I ordered a pair of hiking boots and was convinced that I had just lost my money. After analyzing the emails that were sent after my purchase and after my boots shipped I couldn't decide what to think, SO, I decided the only thing to do was wait and see if they would arrive in the estimated delivery time.
Well, they did! Shipped from the U.S. (I'm in Canada), I had to pay a small duty fee and had my boots! I was pleasantly surprised and had my faith restored.
I advise you to be the judge: If the pandemic taught us anything about ordering things online it's that shipping can be majorly delayed/things can get lost in transit. Perhaps that's why this site has gotten so many poor reviews?
One happy trail hiker over here!”
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