“Found a pair of Hugo boss sneakers that was sold out in the USA. Found them on Fruugo and received them within a week. I was very impressed with their service. And love the sneakers!”
“Although the object required has not been sent by the seller customer service was fantastic, thank you so much Edit that followed my practice and the refund was very fast”
“I gave incorrect Sortcode and put folk to a lot of bother!
Grace has kept me in the loop regularly and is a great customer service advisor!
So professional and courteous.”
“I was concerned about non delivery of items ordered, even taking into account delays because of international lock-downs. I sought help from you to locate them and they eventually arrived on my doorstep. I would like to express my appreciation of the help your Customer Service operator, Grace, gave me. She was most understanding and helpful and I commend her service and attitude in this. Thank you.”
“Work laptop and multiple monitors took over my desk at home. Had a typo in the e-mail address sitting on the floor when ordering from my personal PC. Rhon helped out promptly with status and lead time. I now have an ETA for the order and know it didn't fall between any cracks.”
“I had a bad Experience as I did not receive My item. And I had the pleasure of Scarlett dealing with it and she had solved the issue and give me a refund. She was amazing and very very helpful. Thank you for everything you did”
“I ordered some plants and one was missing so I reported it to Fruugo, Rhon replied swiftly and looked into it for me keeping me informed at all times. I received my replacement and more so I was very pleased. I was very surprised I have to say, so often when this happens it takes forever to sort out. Thank you Fruugo especially Rhon I will be coming back and I will be recommending you to friends.”
“I inadvertently misspelled my email address and wondered why I hadn’t had a confirmatory email for my order. I was particularly worried because the money had been taken out of my account. Scarlett dealt with my enquiry and was able to reassure me that my purchase was on its way. This was dealt with very quickly and efficiently.”
“Unfortunately, Probably due to COVID-19 my parcel of some shoes went missing. These things happen. I had ordered two pairs of expensive running shoes.
After investigating they decided to refund me 100%. I am sure it is not their fault, and these are hard times, but they did it anyway. Amazing service.”
“I ordered a selection box of party decorations and when the parcel was received items were missing. Fruugo sorted it out straight away and arranged for the missing items to be sent out the same day. I haven't received them yet but still happy with the service I received in solving the problem for me - especially given the current situation with Covid-19 and that they must be extra busy at this time.”
“Jeg nåede ikke at hente min pakke som kom fra England, da vi var væk i 3 uger så skrev Fruugo. De kontaktede forhandleren, så nu er mine løbesko på vej igen 🤗
Vivi kbh”
“A minha encomenda extraviou-se e a Fruugo fez o reenvio do artigo.
Fiquei muito satisfeita com o atendimento e com a qualidade do artigo versos o respetivo preço.”
