“I recieved excellent customer service from Rhon. I was helped speedily and professional with my query and will be happy to use Fruugo going forward. Customer care is so important and I could not be happier with the care I recieved from Rhon and the Fruugo team.”
“Nicole was so helpful and efficient when dealing with my request. She kept in contact and was extremely polite on each occassions dealing with her. Thanks Nicole for all your help”
“Sadly, problem with non delivery from 3rd party. 5 stars though for Fruugo Customer Care team, especially Rhonn and later, Kieron. They were efficient, polite, on the ball, really helpful and prompt in their responses, including the refund. 10/10
THANKYOU”
“Had a problem with an order and Rhon took care of the issue and had the payment refunded in a short period of time. Will order from this platform again.”
“We hadden een product gekregen wat kapot was, en Fruugo heeft ons prima geholpen met het oplossen van het probleem. Ze zijn er meteen achteraan gegaan en binnen 2 weken was het probleem volledig opgelost en een nieuwe Verzonden. Heel erg bedankt voor de goede hulp Georgia!!”
“I had a problem with shipping, apparently with the courier used by fruugo.
I contacted them with a delusional spirit because mine was an abroad shopping and I feared to arrive to no solutions and loose my money
Than between the 2 customer services I solved all.
Mostly it has been the swiss department that has been particularly professional caring and accurate.
I had constant contact with them and they mediated between the English fruugo and the courier.
At the end i discovered that this was a misunderstanding of couriers, I received an SMS from DPD and I thought it was my scale from UK, but that day I received other goods, from that the mistake.
They solved brilliantly the situation.”
“There was this customer care representative Called: Rhon she were very helpful and she resolved the problem very quickly and I really want to thank her for her care and I appreciate her work.”
