“I had an issue with a refund and contacted Fruugo direct. Keiran took ownership of my issue (which wasn't a simple 'fix'), consulted with the supplier (communicating with me throughout) and solved my issue efficiently & quickly.
How real 'customer service' needs to be. Lots of other companies out there need to take note.
Great job. Thank you.”
“Je n’ai jamais reçu mon colis « perdu en route » après des semaines d’attente, j’ai donc écrit au service client par mail et je n’ai eu aucune réponse j’étais bien déçue MAIS j’ai contacté la marque via Facebook et alors là ça n’a rien à voir!! Je suis tombé sur RHON très professionnel très cordial, qui après « enquête » m’a fait un retour vraiment très rapide et m’a régler le souci en un rien de temps via un remboursement de mon achat. Merci à rhon pour son professionnalisme et sa gentillesse, grâce à LUI et son sens du service client je recommanderai sûrement chez fruugo en espérant que cette fois le colis arrive 😉😉
Prenez soir de vous et de vos proches en ces temps difficiles.
Cordialement,”
“We fruugo provides you with excellent customer service even if things don’t go to plan. I recently had a very good experience of first class customer service with them. I made an order, but unfortunately due to Covid19 the item could not be delivered for now. The company providing the item asked me wether I wanted to cancel. I was not able to cancel the order via the website for some reason. I contacted customer service at fruugo. They got back to me right away. Edit sorted out the issue straight away and made sure to cancel my oreder for me. I had the money refunded promptly. Edit was also very informative and professional. I am happy because even I could not get the item, it is important to me I was looked after well. Great response even in these difficult times! Thank you!”
“Ich musste etwas zurückschicken. Die Rückgabe (das Paket wurde bei mir abgeholt!) und die Rückerstattung des Kaufpreises erfolgten sehr schnell. Ausgezeichnetes Kunden-Service.
I had to return an item and the refund was proceeded in a very quick and friendly way. They even arranged the collection of the parcel! Excellent customer service.”
“Ich musste etwas zurückschicken. Die Rückgabe (Paket wurde bei mir abgeholt!) und Rückerstattung wurden sehr schnell und freundlich abgewickelt.
I had to return an item and the refund (they arranged the collection of the parcel!) was proceeded in a very quick and friendly way. Excellent customer service!”
“I m very satisfied with the customer care service from Fruugo.
They helped me to resolve a very complicated situation in few time. Every question I had was answered very professional and friendly in 24 hours.
For a client in distress this is very valuable.”
“Hubo un problema con mi pedido, que nunca llegó, pero gracias a Georgia de atención al cliente se ha solucionado de forma rápida, gracias por tu eficiencia y amabilidad Georgia.”
“A delivery from a retailer had not arrived. Rhon, traced it and arranged for it to be resent. Hugely grateful as it was books for my granddaughter and I haven't been able to visit for over a month. He was quick to respond, polite, efficient and very helpful”
“Muy buen servicio. El producto responde absolutamente a las expectativas y es tal y como aparecía en la web. Atención al cliente inmejorable,rápidos y muy cuidadosos en el embalaje y envío. Sobresaliente”
