“Very pleased with my purchase of Shoes. Quality product at reasonable price and very happy with delivery to Aust. All in all a good shopping experience.”
“I came across this website as it came up the cheapest website for image face cream so I purchased then to receive an email to say it bought from American beauty. Started to panic incase I had to pay custom charges and after reading the reviews I was convinced I was not going to receive anything. But it arrived today on time and exactly what I order... Impressed and delighted with a sigh of relief!”
“Servizio eccellente, veloci e precisi nella consegna.
Prodotto acquistato ( X Talon 200 inov 8) già testato più volte, ideale x chi ama correre leggero e su terreni impervi, ottimo grip e vestibilità, Le x talon 200 sono le mie compagne di viaggio nelle mie escursioni in montagna...sempre!”
“I order in-line skates from Fruugo
There was a hidden extra charge for delivery
When I contact Fruugo
Emma at customer service quickly responded and offer to take care of the extra charge.
My experience with Fruugo was excellent. Not only because the in-line skates arrived on time but Emma at customer service stepped up and took care of any problems or questions I had.”
“Citizen Watch - I ordered a watch from WatchesMegaStore on Friday. The order was promptly filled from a vendor in the Netherlands (Watches XL I believe). I received the order 5 days later in the US. The watch is beautiful and I was very pleased with the service. I think WatchesMegaStore is related to Fruugo. Super excited about the watch and the experience. Thank you.”
“My order was delivered within two days which was much sooner than estimated delivery and was cheaper than elsewhere. Emma from customer service was great in helping me after I’d mistyped my email address when placing my order and sent me delivery details and my invoice very quickly. Thank you Emma.”
“We needed to cancel an item because my Mother purchased the wrong thing. Emma, from the Fruugo Customer Care team was fantastic in dealing with it and sorted everything out no questions asked - really great service”
“My order was first late long time but it came.And im not certain was it my mail man being asshole or theyre delay.But i am pleased.Gonna order again.Atleast regular mail box mail i would recommend. Customer services i scary becouse u cannot call them.”
“Emma was acting very prompt and gave her full support to solve the issue. I'm very happy with the way she was handling the case and kept what she was telling me. I'll buy again from Fruugo.”
“I ordered this footstool yesterday with an estimated arrival date of 8th-11th June I was thrilled when the delivery arrived today 5th June and am very pleased with it. Good company to deal with.”
“I live in the US and could not find these shoes that I liked available here, but thanks to fruugo, I was able to order them from the UK easy breezy! Thank you!!”
“Although my parcel didn't arrive and I am disappointed by that, I had amazing customer service from Rhon, who kept me updated and was very polite and efficient.
Thank you Rhon”
“Hi
I made a purchase last 4/15 but unfortunately the order is late and has not arrived yet, I think the reason for the delay is due to the current global situation. In the meantime, I would like to thank the employee Rhon, who answered my mail and helped me enormously in contacting the retailer and providing me information about my order. Thank you Rhon.”
“The customer service I recieved from scarlett at fruggo was fantastic I had received one order straight away and one was delayed with covid scarlett was super helpful and followed up for me and kept me in the loop so thankyou would recommend shopping with fruggo again”
“Hi,
As many of other customers even my parcel has been lost. It disaperade on way to Sweden. In these days, affected by Covid-19 pandemi, we must understand that this situation is not unsusal. I waited almost 6 weeks until my case has been solved, the payment has been refounden
It is about mony, unpaid bills, yes, but for me, the most important was to have a good communication. Scarlett, from Customer Care, held me updated several times a week during the last weeks which gave me the patiance I needed in this situation.
I am really thankfull to her!”
“Emma made all the difference. When I foolishly ordered a dog shaver without knowing it has European electronics it indeed became my nightmare. It was virtually impossible to reach a person at Fruugo. Eventually Emma interceded and cane to my aid. I can’t thank her enough for resolving this snafu for me. Grateful, Glynda”
