Name: Fun Bikes
Address: Unit 2i, Old Dalby Business Park,Old Dalby, Leicestershire
Rating: 1.89

“I purchased a bike from this company and when it came it looked second hand and very used not only that it didn’t work and I’ve contacted them many off times and they just tell you that there gonna put your through to there “technical team” and then get no reply back sooo please do not waste your money here like I did as they are the worst for trying to help you out! And you will not get anywhere with it like me and end up with a big pile off useless metal! Worst company going😂”

Helpful Report

Posted 5 years ago

“Wouldn't bother with this company I got my son a bike christmas paid £400 for this bike to have a faulty battery from day 1, they expected me to do test on the bike and battery and still nothing been resolved even tho ive been on the phone to them since January and now we are in september, the battery has been sent back twice now and they want me to pay for a new battery i don't think so 🤔 I could understand if this happened after the warranty run out but no it was from day 1. I have seen a lot of people now having this same issue do dont buy a bike or anything g from this company they are a joke and waste of time. Customer services are a joke and andrew the manager says he wants to get the problem solved as its been going on long enough but then tells me today I can buy a battery off them for £100 🤣😂🤣😂🤣😂🤣 I don't think so. You have all been warned”

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Posted 5 years ago

“Unhelpful, behind the times Company. Think that covers my experience with them.”

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Posted 5 years ago

“This company is shocking and I don’t think there even working they keep you hanging on phone line when there not even there. I’ve been trying for over 6 months now to get through for spares for bikes that have. Broken there basically scrap now because you can’t get spare parts and if you order on there website there out of stock. If you read this just answer the phone people have given you a lot of money for bikes etc at least you should have the decency to answer there calls.”

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Posted 5 years ago

“They are rip off took my money never hard back from e mails”

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Posted 5 years ago

“Bought an electric dirt bike for my son at Christmas which cost about £350 and in June just stopped working , On contacting them we was told the warranty is only for 3 months but clearly faulty so sent back to them !!! Tests were done and I was told it was 100% faulty and didn’t pass the 1st fault test and that everything is recorded , I’ve bought £35 electric ride ons that last longer !!!!! They are now refusing to replace and want me to pay £170 for a new battery !!!! No discount nothing !!! Manager informed me to either buy the battery or sell the bike !!!! This is disgusting and I would not buy from this company as the battery will only last 6 months max !!!! The same thing has happened to our friends bike , DO NOT WASTE YOUR MONEY ON THIS COMPANY !!! I’ve a very upset little boy”

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Posted 5 years ago

“Dire customer service No response to emails, no calls answered, no apologies, and the order was delivered a week later than stated missing my nieces birthday by 6 days. Complete waste of time”

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Posted 5 years ago

“After me and some friends buying 3 pit bikes this year from fun bikes without a problem$$$$ BUT AFTER buying some parts online from fun bikes I had made an error and ordered a part that is not compatible with my bike. This is where the whole problem started. I spent at least 2-3 hours trying to get through to there parts department even one time I had the phone answered to be hung up on after a brief hello. After a few hours I got through to them again and the rep ordered the right parts for me and assured me I could return the wrong parts :) hooray I thought.. two days later the parts arrived and they where aslso wrong.. after about 5 days of calling everyday and twice being told by representatives they could t help me because the “guy” who deals with the parts isn’t in and they would call me the same day at 3pm.. never happened on both occasions. After about a week I finally got through to someone that sounded quite promising. A manager called Sameer. He assured me that he would sort the problem out and handle the returns. He sent an email to his manager and I had a phone call from one of the owners of fun bikes on a withheld number. We spoke he went into my account and seen the bike and all the parts I had ordered. Assured me the right parts have now been sent with a returns slip for all the wrong parts.... even before hanging up the phone I didn’t trust him. His voice just didn’t seem sure ya noo? I asked him about the returns he sighed and said there would be a return slip sent with my new parts 😂 and to my surprise there wasn’t !! When the new parts arrived they where also wrong :) so at this point I ya e phones transactions over the cause of three weeks adding up to 7 and half hours of being on hold. No parts for my bike. And I’m £90 down.... so I email them again with a description of the problem. Ring them after the weekendon Monday morning to be told my email wouldn’t have been read untill later that afternoon. But then again obviously the other 3-4 emails I’ve sent and had no replie to over the two weeks most not have been read either ha... told yesterday that sameer there manger is useless and that he would have my problem sorted by the end of the day.. honestly I don’t know why I bothered to believe him. All in all. If you spend money on a bike from them you you’ll receive it. Just don’t expect good customer service. And honestly even after listening to your phone lines for 7and half hours no and I mean no one is going to believe that monologue. Well I’m going to make my morning coffee and commence my daily phone call to funbikes....”

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Posted 5 years ago

“Dont not trust these cowboys they will take your money and not send any product and there stuff isnt safe”

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Posted 5 years ago

“Absolutely disgusted. I am a new rider who messaged to ask about a suitable bike and I got one or two word replies making me feel stupid. I enquires about the different sizes and got them seat size would be the main clue’ as a response. You won’t sell many bikes with that disgusting attitude towards new customers and people new to the sport. I was asking for general information. I didn’t need a side of sarcasm. Well done. You really put the ‘fun’ in ‘fun bikes’. *thumbs up*”

Helpful Report

Posted 5 years ago

“The most awful company we’ve ever dealt with. Bought a £500+ electric motor cross bike for our young son for Christmas. On Boxing Day things started to go wrong with it! Since then he’s only rode it on the garden at weekends for a total of 6 hrs and it has been out of action due to things breaking more than it has been ridden. It has been returned twice for repair and although it’s clearly not fit for purpose fun bikes have refused to refund or credit note the bike even though it is well within warranty. Funbikes have even acknowledged that the repair work performed by their technicians has lead to further faults but they refuse to take any responsibility. Finally we had to nag with more emails and phone calls to get them to return the bike to us, to find parts are still not repaired on its arrival. So we are left with a faulty, dangerous bike that is not fit for purpose and our very upset son still has no Christmas present. We will be looking for a more reliable, honest company to replace our sons Christmas present to a safer, better quality motorbike. Leaving us very out of pocket. Funbikes will not be receiving any further custom from us when we purchase other vehicles in the future and considering we have 3 young boys all into motorbikes and quad bikes, that’s many years of custom lost. We have contacted trading standards and we will be taking the matter further. As a company they are rude, have ignored our emails, not returned phone calls, have absolutely no morals and have not given us any satisfaction or confidence that this issue will not be ongoing. They make decisions solely to benefit their business not their clients, without any justification. Their products are cheap and poor quality and their customer service is atrocious. A total rip off!! Unless you want to waste your money on goods that only last a day and are dangerous, do not buy from this company!”

Helpful Report

Posted 5 years ago

“The most awful company we’ve ever dealt with. Bought a £500+ electric motor cross bike for our young son for Christmas. On Boxing Day things started to go wrong with it! Since then he’s only rode it on the garden at weekends for a total of 6 hrs and it has been out of action due to things breaking more than it has been ridden. It has been returned twice for repair and although it’s clearly not fit for purpose fun bikes have refused to refund or credit note the bike even though it is well within warranty. Funbikes have even acknowledged that the repair work performed by their technicians has lead to further faults but they refuse to take any responsibility. Finally we had to nag with more emails and phone calls to get them to return the bike to us, to find parts are still not repaired on its arrival. So we are left with a faulty, dangerous bike that is not fit for purpose and our very upset son still has no Christmas present. We will be looking for a more reliable, honest company to replace our sons Christmas present to a safer, better quality motorbike. Leaving us very out of pocket. Funbikes will not be receiving any further custom from us when we purchase other vehicles in the future and considering we have 3 young boys all into motorbikes and quad bikes, that’s many years of custom lost. We have contacted trading standards and we will be taking the matter further. As a company they are rude, have ignored our emails, not returned phone calls, have absolutely no morals and have not given us any satisfaction or confidence that this issue will not be ongoing. They make decisions solely to benefit their business not their clients, without any justification. Their products are cheap and poor quality and their customer service is atrocious. A total rip off!! Unless you want to waste your money on goods that only last a day and are dangerous, do not buy from this company!”

Helpful Report

Posted 5 years ago

“Avoid this company at all costs we bought my 4 year old daughter a electric monkey bike for Xmas costing £250 it didn’t work properly from day one since December we’ve been trying to get them to sort it out they picked the bike up after 2 months of none stop hassling them everyday! They then sent the bike back exactly how it was before still broken!!! were now on month 4 the bike was picked up 2 weeks ago for my refund and I still havnt received my money back and when we call them they Tell us the manager will call us back but it never happens they now have my bike and money the company’s a joke how there still trading I don’t no. If your after a bike or quad there’s loads of decent company’s avoid fun bikes like the corona virus! Thanks you fun bikes for ruining my daughters Christmas”

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Posted 6 years ago

“Simply what happened due to covid 19 which did not but not a forked out £1350 on an e bike that arrived faulty and I put it together not know this then found out this and contacted them and was lead astray buy poor comucation asked for a discount off my bike was ignorded and just would appreciate if some could actually get back to me seem abit poor in customer service I would say mike”

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Posted 6 years ago

“Bad customer service. Was sold a faulty bike upside down buttons and when I rode it the lithium battery started getting hit and smelly, immediately turned it off and walked the rest of the way. Also charged it for 6 hours and it only rode for like 20mins, when I emailed the customer service I was given a reply saying “ no idea who u are or if your even a customer or what bike u got, send reference” great customer service chaps will definitely be coming here a lot, NOT. Waste of £1k that’s a lot of money I saved up and they just don’t care I guess once they have the money they don’t want anything to do with you. Be careful shopping here dodgy place tbh. Thanks”

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Posted 6 years ago

“2 minutes ago DISGUSTING COMPANY PURCHASED A QUAD FOR… DISGUSTING COMPANY PURCHASED A QUAD FOR MY LITTLE GIRL A QUAD FOR CHRISTMAS AND PAID FOR EXPRESS DELIVERY FOR DELIVERY TODAY DELIVERY COMES THERE HAVE INSTEAD SENDING MY ORDER WHICH IS A QUAD INFACT THERE SENT A 2 WHEEL MOTOR BIKE ONE LITTLE GIRLS CHRISTMAS RUINED BY THESE RUBBISH COMPANY RINGS UP AND COMPLAINS TO BE BASICALLY BLANKED AND NOT A BIT BOTHERED ASKED WHAT THERE GONNA DO FOR THERE MISTAKE AND NOTHING GIVING EVEN THO ITS THERE STAFFS FAULT DISGRACE AND WILL LEAVING BAD REVIEWS ON EVERY WEBSITE”

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Posted 6 years ago

“Literally the worst company I have ever dealt with. They sent me a faulty e-bike, then replaced it with another faulty e-bike that they then claimed wasn’t faulty. Then they stalled my refund until they stopped communication altogether and left it for Omni Capital (their customer finance company) to sort it out. Holding onto over £400 of someone’s money for over 2 months and never providing a safe product is morally bankrupt. PROTECT YOUR MONEY!!! AVOID!!! I will be sending all evidence and correspondence to trading standards.”

Helpful Report

Posted 6 years ago

“Absolutely ridiculous and buffoons. They promised me a product by a certain day and time period only to fail and cause a 11 year old to be upset on his birthday. The worst but is I rang up to collect the bike and told them to cancel the one with the courier and they had the nerve to say “no we cannot honour this until the bike is back with us” I wanted to collect it after being mislead with the delivery and now they expect me to pay for the one I’m going to collect! When really they should cancel with their courier and allow me to pick the bike up. They have no manners and will tell you everything you want to hear before purchasing the product. It’s a shambles.”

Helpful Report

Posted 6 years ago

“Deborah hughson ordered a mini quad before christmas said it would be here between 1 to 4 days still has not arrived no saying it was not ordered but according to emails the said it had been dispatched and according to bank statement the money has been taking out nothing but a bunch of crooks”

Helpful Report

Posted 7 years ago

“I VISITED THE SHOWROOM BEFORE I MOVED TO WALES TO LOOK AT SOME PITBIKES LAST YEAR.I AM A NEW CUSTOMER TO FUN BIKES AND I PLACED AM ORDER YESTERDAY FOR A M2R KMXR 160 GREEN PITBIKE. I WANTED TO CANCEL MY ORDER AND I SENT AN EMAIL TO JON KING AND TAMMY MILLER (TAMMY IS WHO I PLACED THE ORDER WITH OVER THE PHONE) NEITHER HAVE RESPONDED. I RANG FUN BIKES THIS MORNING SATURDAY 29TH DECEMBER 2018 AND SPOKE TO A GENTLEMAN WHO CHECKED MY ORDER AND SAID ITS ALREADY BEEN DESPATCHED TO ME YESTERDAY AND THE ONLY THING I CAN DO IS TO RECEIVE IT AND SEND IT BACK FOR A FULL REFUND. I WASNT EVEN TOLD MY ORDER WAS DESPATCHED THROUGH EMAIL LIKE THE WEBSITE STATES ' We accept the placed order once we have dispatched the order. Your dispatch information will be sent to you via the email address you provide'. I NEVER GOT A DESPATCH EMAIL,I WAS TOLD OVER THE PHONE AND WHEN I CHECKED MY ACCOUNT IT SAID ITS BEEN DESPATCHED I DIDNT GET THE DESPATCH EMAIL I WAS MEANT TO GET. I ASKED IF I CAN BE TOLD WHAT MAINTENANCE NEEDED TO BE CARRIED OUT REGULARLY AND HELP WITH WHAT I NEED TO DO TO LOOK AFTER IT AND MAINTAIN IT, I WAS PUT ON HOLD AND TOLD EVERYONE WAS BUSY ON THE PHONE WHO COULD TALK TO ME ABOUT WHAT I WANTED AND NEEDED TO KNOW AND THAT I WOULD RECEIVE A CALLBACK.I WAS TOLD THIS AT ABOUT 9.03 A.M THIS MORNING.I HAVE WAITED IN ALLDAY FOR A CALLBACK AND NOBODY HAS RANG ME BACK IVE WAITED FROM BASICALLY OPENING TIME 9AM TO CLOSING TIME 5.30PM SO 8 AND A HALF HOURS STRAIGHT IVE WAITED FOR NOTHING,THEY CANT ALL HONESTLY BE ON THE PHONE FOR 8 AND A HALF HOURS FROM OPENING TIME UNTIL CLOSING TIME AND NOT CALL ME BACK ITS RIDICULOUS. I FEEL LIKE A FOOL AND AM ANGRY AND ANNOYED.IM GOING TO TAKE PICTURES OF THE BOX WHEN THE BIKE ARRIVES AND WHEN I GET A COURIER TO COLLECT IT TO RETURN IT JUST INCASE ANYONE WANTS TO BLAME ANY FAULT AT ME IF IT GETS DAMAGED IN TRANSIT AND I CAN PROVE THE CONDITION OF THE BOX WHEN I RECEIVE IT AND BEFORE SENDING IT BACK.NOT A HAPPY NEW CUSTOMER AT ALL!!! ABSOLUTELY SHOCKING CUSTOMER SERVICE WISH I NEVER BOTHERED AT ALL PLACING AN ORDER IM VERY ANGRY AND ANNOYED!!! I CANT GET OVER WAITING FROM OPENING TIME TO CLOSING TIME 8 AND A HALF HOURS AND I DONT EVEN GET A CALLBACK WHAT A NICE WAY TO TREAT NEW CUSTOMERS I FEEL SO WELCOME...!!! NOT AT ALL HAPPY!!! AND TO TREAT A NEW CUSTOMER LIKE THIS IS ABSOLUTELY DISGUSTING!!! IVE GOT NO TRACKING NUMBER OR NOTHING!!!”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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