“I placed an order and within a minute realized my old address had autofilled on the form. While not paying attention to this is fully my fault, I emailed promptly to correct the issue and did not receive a response until more than 24 hours later at which time it was too late to correct. I have waisted money on this order since there was no way for me to retrieve the package. Prompt response could have prevented this for me.”
“You sent these to the billing address and not the shipping address. My niece is in a hospital and these were yo be sent to her. Extremely poor service. Will NOT recommend”
Hi Emma,
That was very sweet of you to send socks to your niece at the hospital. I'm sorry that your experience was frustrating. To clear up any confusion, we do not ship to billing addresses. We ship to the shipping address provided to us. After looking into your concern further... I have confirmed that we shipped to the shipping address provided. While we don't normally look at billing addresses... on this order it is the hospital address. It appears that in the excitement to order socks the addresses might have been entered incorrectly. Thanks for the review. -Anne
Hi Venessa, International shipments can take up to 8 weeks to arrive. According to your tracking information, you should receive yours tomorrow. I hope this was helpful. Thanks
Hi Sean, Thank you for sending us your review. We checked on your order and it was shipped on 3/27. This order was shipped via USPS first class mail and could take anywhere from 6 to 8 business days to arrive. The tracking info does say it will be arriving later than expected. If you still have not received your package by 4/9. Please contact us so that we can assist you. Thank you for your order!
Hi Caleb, Thank you for sending us your review. We checked on your order and it was shipped on 2/23. Your order was shipped via USPS first class mail and could take anywhere from 6 to 8 business days to arrive. If you still have not received your package by 3/4. Please contact us so that we can assist you. Thank you for your order!
Also, If you would like to receive tracking updates you would need to sign up for that through USPS in your tracking information.
Hi Steve, Thank you for sending us your review. We checked on your order and it was shipped on the 2/18. Your order was shipped for free via USPS first class mail and could take anywhere from 6 to 8 business days to arrive. If you still have not received your package by the 3/1. Please contact us so that we can assist you. Thank you for your order!
