Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,062 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 3rd June 2025

FREDMERCY 3 4 7 AT GMAIL.COM

Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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196

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Atrocious. Wish we'd read these reviews before looking and placing our order in May. We would have avoided FV. Our experience is the same as many other customer reviews here. Our latest delivery promise is now December. Each time we call about a promised delivery date it's pushed back another month. Ready to cancel the order and try to get our deposit back, very concerned to read that FV even make this very difficult. What a dreadful company, if you read these reviews whilst thinking of placing an order think twice. It's clearly not a customer problem or customers being unreasonable, this company should be avoided.”

Helpful Report

Posted 3 years ago

“Terrible company. Please avoid. I cancelled an order nearly 3 weeks ago,still no refund. Fobbed off by 5 different members of staff every excuse used. It takes up to 10 working days to process done that. Admin have gone home phone back tomorrow. Done that. I will send an email to admin to action your refund you will receive an email confirmation tomorrow still waiting. They are behind and I’ll have too wait. Disgusting service Disgusting company”

Helpful Report

Posted 3 years ago

“Ordered 2 sofas in July was quoted 16 weeks for delivery got a phone call today, it will not delivered until January. Apparently it’s it was expected to dock this month and is delayed. Seriously regret buying from them! Never again!”

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Posted 3 years ago

“No customer service. Don't answer phones much and when they do your always back to square one. They say ring you back? Next millennium/ well maybe”

Helpful Report

Posted 3 years ago

“Ordered a mattress from the Staines store on the 3rd of September. Salesman crossed out the bespoke aspect of the sales agreement during purchase to confirm the with holding of 25% of the full cost didn't apply if I cancelled. Delivery date kept being put back so I spoke to the sales manager is staines on the 28th of October and he said he was unable to contact the supply as the supplier had not accepted the order, confirmed a full refund was eligible then refused to call me back. 3 store visits 10 calls to customer service, 35 call back request left on the furniture village website, 8 emails to reviews at furniture village and still no manager call back. Beware there is no formal complaints process or customer empathy durring after sales contact. Strongly suggest purchasing from another company.”

Helpful Report

Posted 3 years ago

“Same experience as the rest. Sofa ordered in July, £400 deposit, advised 18 weeks lead time. No one called me or emailed me for updates on delivery then I called last Saturday to FV customer service centre as well as the Brighton store to find out my sofa could be potentially delivered by the 7th January. Advised today the manager will contact me and no one called. I asked for having my deposit back if I cancel the order and they told me it won’t be refunded. They asked me to send email to the store as well as to reviews@ If they do not solve this issue I will be reporting this to the FHIO as they are members of this organisation for breaching the purchase contract.”

Helpful Report

Posted 3 years ago

“Been waiting for a Sapporo dining table chairs and sideboard since June. It’s now mid November and the promised delivery from September has still not happened. They never call you and are hard to reach. It’s terrible customer service but pre pandemic they were good. Gone down hill massively. Considering cancellation now.”

Helpful Report

Posted 3 years ago

“Terrible company broken promises nil after care sale service zero customer satisfaction missing order parts no one willing to help tried to contact on several different occasions still waiting for reply beware using this company”

Helpful Report

Posted 3 years ago

“I have reached to that point that I feel that there is nothing more I can do to get my case sorted. Dealing with Furniture Village people is just frustrating. Call after call to try to get through with my case, even dropping into the shop several times haven’t sorted anything!!! They would never say they won’t do it but, nothing gets done. I have an agreement with Hitachi one of their lenders when placed my order which I was told that will be delivered in 16 weeks time due the Covid-19 delays however that time was doubled and in the END one of my furnitures was never delivered due of “perfect organisation” they have in order to get things done!! In the end I achieved to cancel the furniture that was missing but even one year later I am still paying for something that I have never received! Is just so frustrating. How hard is that, all they have to do is, get in touch with their lender and notify them to reduce the principal agreement so I can pay the right amount… Again I can’t describe in words the frustration that I am going through paying for a furniture that I have never received. And having to cope with inefficiency of a “prestigious” UK customer service Brand. Avoid at all cost any trouble with this company”

Helpful Report

Posted 3 years ago

“Wouldn’t recommend Wouldn’t recommend, doesn’t even deserve 1 star. Ordered my sofa in June to be told 11 weeks, now it’s November I’m 8 months pregnant without a sofa as was told it was going to be delivered by the 6th after delays so had ours removed. Will not be ordering from here again! Also requested for the store manager to call 3 times and still haven’t heard a thing.”

Helpful Report

Posted 3 years ago

“very bad customer services. Bought items more than £4000 since May. Throw pillows part delivered.i bought 3 pairs ( 6 in number) 3 in number were delivered .I phoned for more than 10 times went to the shop more than 3 times yet i have not received my remaining pillows. And no refund or replacement has been made . They did not even contact me for the missing items. no email to write to. I would have given zero star if is possible. If I have to write my bad experience with this shop the whole page will not contained it. What a useless shop with very bad customers and delivery services.”

Helpful Report

Posted 3 years ago

“no return phone call no direct phone number for the chester branch 20 minutes minimum to get though to a call center and then to be put on hold for the call to just turminate. wrong color feet on our new sette and what we believed to be a british company our sweet came from china. would never buy from them again.”

Helpful Report

Posted 3 years ago

“Purchased a sofa told the salesman prior to purchase it looked like a friends that started peeling. He was adamant it was genuine ITALIAN LEATHER. After six months it started peeling now 7 years on in is in a terrible state. Feel like dumping it on their doorstep. This item was not fit for purpose. Have purchased several thousand pounds worth of stock will NEVER buy anything else from this store. I reported it but no one was ever interested. Now looking for another one of course will not set foot in Furniture Village again.”

Helpful Report

Posted 3 years ago

“Having had a sofa delivered damaged over a year ago, many phone calls and visits to the store we are no further forward! Totally frustrated and very disappointing with customer service! Every time I call I’m promised someone will call me back but surprise surprise they never do. The only response we got was a phone call after I emailed with again another promise I would get a phone call first thing this morning and wait for it!! No phone call! Would not recommend this company and the sofa is poor quality for the price we paid.”

Helpful Report

Posted 3 years ago

“Over 17 weeks have passed and still no sign of our dining room table & 6 chairs. The Exeter branch have seemingly buried they're heads in the sand and remain silent regardless of my calls and emails. Buy from this store at your peril. They take your deposit and fail to deliver anything. I suspect the table and chairs are in with the box of unicorn horns... there is more hope of them being delivered!”

Helpful Report

Posted 3 years ago

“I contacted them about the issue from last 1 year and no outcome however, they say I am out of warranty from august. Yeah so? I have contacted regarding this from December. Must avoid at all cost.”

Furniture Village 1 star review on 22nd October 2021

Helpful Report

Posted 3 years ago

“Even one star is to much I brought 2 swivel chairs and 2 stools they made a mistake at the Ipswich store and after ordering them beginning of July I went into the store in October snd found they had been sitting in the warehouse snd no one told me they turned up in so many bits it was ridiculous , after being pushed from one store to another trying to get someone to put them together as I was told this should have been done no one wanted to help me even the staff were found out to be lying to me i even e mailed the ceo who couldnt be bothered to get back to me their after care service is disgusting Steer clear of this company”

Helpful Report

Posted 3 years ago

“Our 4 Seater Bronwyn sofa was delivered with incorrect throws. We have been in touch with the New Malden branch so many times but never received any positive feedback from them. It has now been almost a year since we placed the order and we still have not received the right cushions”

Helpful Report

Posted 3 years ago

“Absolutely despicable company. I purchased a sofa because I developed neck and back pain to the extent I'm having physiotherapy. The sofas that arrived are not equivalent to the standard I've received. The head rest protrudes over the back rest causing me pain. This is in addition to the dents and misalignement on the chair. Despite requesting a return, I was advised that I need to have a Technician to confirm that the sofa is affecting my back. I am totally flabbergasted at the response and lack of concern for my health needs”

Furniture Village 1 star review on 18th October 2021

Helpful Report

Posted 3 years ago

“Do not order from Furniture Village. We were asked to transfer money into a private account and were never given a receipt. We received a mattress but no furniture. After dozens of calls to customer services and to Scott Taylors mobile, which he insisted I use, I never got anywhere. We have been waiting 10 months and have now been informed that Scott has been sacked due to missing furniture etc. We were told that we would have to order from scratch again and wait up to 6 months for a delivery! I was told I was not allowed the regional managers number and that my complaint didn't need to be escalated that high!! I think theft would warrant speaking to a regional manger or higher. The whole debacle has left a bitter taste and I would urge you not to deal with this company”

Helpful Report

Posted 3 years ago

Furniture Village is rated 1.3 based on 1,062 reviews