Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,094 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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195

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a piece of bedroom furniture by phone, when it arrived(in perfect condition) it was unsuitable, so made a phone call, well 2 to be precise, and the item was picked up within days, and after a phone call regarding refund, it was done within minutes, a full refund, good customer service”

Helpful Report

Posted 6 years ago

“They take your money & sell your goods to someone else!!! Shocking customer service”

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Posted 6 years ago

“This is to advise anyone who has had to complain about the lack of after sales service. A free online site called ‘Resolver’ can assist and quite often achieve positive results. Do not give up”

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Posted 6 years ago

“My whole shopping experience was awesome. The staff is so helpful and friendly. I was offered tea and cookie. Best place to buy furniture from”

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Posted 6 years ago

“My whole shopping experience was awesome. All members of staff were very helpful. And I was offered a hot cup of tea and to my surprise they offered cookies. Best shop to buy furniture.”

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Posted 6 years ago

“Chris at the Bristol branch very helpful and friendly.Just had delivery of leather sofa & chair on time given,also delivery men job well done. Only annoyance now was being charged £30 for floor protectors in store when placing order not realising at the time,they are nothing special ,which I thought for that price .Looks the same in b & q £3-62 pkt of 8 Just checked online.”

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Posted 6 years ago

“I hope and pray this company goes bump .terrible customer service. we have got rid of our 2 year old cheap leather .rubbish wich cost over£2.500 pounds .”

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Posted 6 years ago

“Bought a mattress as reccomended by the floor manager for £489. Bed developed a large dip on one side in three months. Funiture village sent out a technitian who said it's from general wear and tear and there's nothing they can do about it. First response from customer service was talking about a leaning chair, so obviously just copied and pasted from another complaint. Really get the idea they couldn't get a monkey once they have your money. I spent weeks looking for a good mattress to invest in and a lot more than I would normally have spent. Will just go to the local mattress factory and get a £200 one next time. At least then I won't be as dissapointed if it goes wrong in just a few months of normal use.”

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Posted 6 years ago

“Disgusting how i have been treated by this brand, i waited 8 weeks for my sofa to be delivered in the wrong color and after this i have emailed and called now for over a month and been ignored each time they say they will get back to me and do not and i call and no answer, I still have the sofa in the wrong color with no option to swapped or return my sofa to the correct color nor have they even emailed me back with an apology of some kind! Don't waste your money and buy here unless your happy for a lucky dip on what sofa may arrive!”

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Posted 6 years ago

“Absolutely disgusting customer service at metrocentre retail by Tim. He was so rude. Would never shop there again .”

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Posted 6 years ago

“Went to my local store on Sunday in Birstall was approached by young salesman called dan was very pushy said to me I am just with another customer and I will help after I have fineshd he was already with a customer on a desk taking a payment when he got up and said I will help u on a bed and he actually said am on commission I have kids and wife to feed so wait for me that’s not very professional for a salesman to say that and make me and my wife guilty about his commission so we ignored him then was approached by another salesman called Charles who was very understanding and professional and we bought a bed of him thanks charles”

Helpful Report

Posted 6 years ago

“We have ordered Hypnos Opulence Cashmere divan set with headboard, all delivered in 4 weeks as advised online. Warehouse contacted us approx. a week before delivery to set delivery date that it’s okay for us. On delivery day we received a text with 2h collection slot and they asked if we accept it. Delivery team showed up exactly on time, they were very polite and quickly assembled our bed, took all packaging as well. Divan looks beautiful, very comfortable mattress, exactly matching description and I’m very happy with it.”

Helpful Report

Posted 6 years ago

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Posted 6 years ago

“Did not deliver full invoice and now not answering my calls. This is the Croydon store. Please be careful guys, it’s important that you think about after sales experience”

Helpful Report

Posted 6 years ago

“Paid for two sofas £4000 given 4 different dates for delivery. Called given another different day for delivery, was told we are lying we were never given the date change again, lucky for me the conversation is recorded. they have breached the agreement speak over customers and lie constantly to said customers. I paid for the sofas on my credit card so thankfully covered to be refunded back. My advise is always pay for goods on your credit card it gives you better protection. Don’t use this company they are very polite in taking your order but once you step foot out of the building your treated with no respect. Cameron from the Birstall store you don’t have the first clue of customer service let alone consumer rights.”

Helpful Report

Posted 6 years ago

“Bought bed in March problems from start middlebrook shop manager rude and not helpful avoid this company”

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Posted 6 years ago

“The leather started peeling on sofa after 13 months £1345 should have been £(1995) they have accepted manufacturers fault but have to pay £400 get different one as wouldn't give us money back wish we hadn't bought in first place... Angry and upset”

Helpful Report

Posted 6 years ago

“Simply atrocious. I ordered at the Purley Way Croydon in person with an A3 scale drawing of my hallway asking for a sofa that would fit that pinch point. I was repeatedly assured that the backs come off the sofa which I chose, and that there would be no problem whatsoever. I re-checked this crucial point, and also pointed out that I would be moving in 6 months and need a removable back. I waited the 9 weeks it takes. The lorry turned up over an hour early on the specified day, while I was still clearing the hallway. Managed to finish moving furniture around the house in a bit of a rush, and took the broken-down old sofa to the bin shed to enable free moving space for delivery. Delivery staff then said the sofa couldn't have the back removed and they'd have to return it to base since it would not clear the corridor. An engineer was supposed to call me back that day so I stood by [day off work now]. Never happened. I called at 4pm describing the situation, someone said they'd call back in an hour. Nobody did, so I emailed, no response for at all. So I called again, got an assurance someone would call me later. Eventually spoke to a manager who said that FV take no responsibility for access issues. I mentioned this was a trading standards issue since staff are describing items at point of sale incorrectly. Was assured that staff are fully trained and that access issues are not their responsibility under terms and conditions which I should turn to and check. Advised to put all my furniture back in the hall and living room since delivery would not be made that day despite assurances to the contrary. Asked to terminate the order, they refused to advance this. They have £1800 of mine, and I've wasted a day of annual leave. I am sitting on the floor in chaos, am quite elderly and haven't the energy now to put everything back. Will have to take legal and/or Trading Standards advice of course for mis-sale. They are not a fit organisation to undertake transactions with.”

Helpful Report

Posted 6 years ago

“Bed has a broken strut after a year. Their Homeserve representative has been and taken pictures and all correspondence is ignored. 20 year guarantee ?? Hah, 20 minutes more like !! Not worth the paper it's written on. AVOID LIKE THE PLAGUE !!!”

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Posted 6 years ago

“their leather settees are rubbish. don’t EVER buy from these”

Helpful Report

Posted 6 years ago

Furniture Village is rated 1.3 based on 1,094 reviews