Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

“Within 3mths, the leather has puddled on the chaise seating cushion to the point where you can literally pick the leather up with your hand. It looks extremely unsightly as the 2 other seat cushions don't share the same issue. 3 pics attached showing how extreme one of the seats are compared to the other 2. We advised FV of this and a technician was sent out to inspect the sofa. His report stated the cushions, frame and springs were all in good order and the puddling leather was natural. Today, FV rang me to say there's nothing wrong with the sofa and to 'dress' the leather every time we sit up from it by flattening out all of the sagging to make it look presentable. Not what you'd expect from a £2k investment within 3mths. The puddling/stretched leather and the need to regularly dress it was NEVER spoken of when we were in the showroom purchasing the sofa. Avoid this style of sofa unless you want i to look 3yrs old within 3mths. FV have fobbed us off and said it's natural wear and tear.”

Helpful Report

Posted 5 years ago

“Order numbers 272757521 and 272757594 bought at Norwich Store We bought two wardrobes in July , they finally arrived 31st October. They put one together but couldn't do the other as it didn't come with all the parts ! NO email from your company to advise us when they'd be coming back to rectify this. The staff at the store aren't able to advise us to when the contract will be completed. We had arranged to have a new carpet laid the following week, the result 75% carpet laid The doors on the wardrobes don't shut right up to the frames and a drawer needs adjustment as it screeches/grinds when opened and closed. We would like someone in authority to advise, instead of passing the buck. We need this contract completed!”

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Posted 5 years ago

“bought a piccalo 3 seater and after just 9 months delivered in January 2019 one cushion collapsing so you can nearly feel frame bellow we have no children just two 70 year old living in house no children bouncing around on it”

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Posted 5 years ago

“Hi. Like everyone has said so far that when you go in store they are all after you to get a sale off you but when it comes to after sales service...well it may as well not exist or brand the company as being from the third world country as it hasn't got the British Western culture it was once meant to have taking pride in its service. Bought sofas and the one side of the furniture came wrong and in fair play the drivers were excellent (they should be promoted to replace the management as they were very polite and sympathetic) but no top managers followed up with phone calls to say they were sorry and would look into not just rectifying the situation asap but also compensate us in way of fuel as we had a fair distance to travel from Newport to Bristol but also throw in a rug or something to keep us as a loyal customer and perhaps refer others to the store....really...Hmmmm!!! As yet, and it has been a few weeks and a big fat ZERO for after sales service.....ZILCH for service. A shame that in UK we have service like this...I feel sorry for the Owner of the company as long as he too is not involved in the careless service. A very dissatisfied couple. Had no choice but to give it one star as you have no choice to give minus stars!!!”

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Posted 5 years ago

“TERRIBLE SERVICE, RUDE STAFF AND NO CUSTOMER AFTERCARE: Spend close to £15K in Furniture Village Watford, had loads of items arrive faulty and replaced, including power sofas and lighting,etc. It’s been 11 months since I put the order in, there were problems with the sofa twice and the lighting they sell, I asked for help to deal with the issues, not only the problems are not solved, the staff was utter arrogance and rude ignorant. He seemed to be very un-helpful and defensive. I still left with the problem, and cost me more to fix the issues. PLEASE BE WARNED – they are friendly and pushy when you buy from them, the good reviews from the customers were those without problems, however, should you have any issues, ‘ZERO’ support will be get from them and leave the mess you will deal with it. A VERY DISAPPOINTED CUSTOMER AND WE WILL NOT GOING BACK TO THIS STORE OR ANY OTHER STORES DUE TO THIS EXPERIENCE”

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Posted 5 years ago

“Terrible aftercare service. Terrible quality. Sofa delivery was delayed and when it arrived the sofa was nothing like in the showroom. The chaise (Chill range) has too much stuffing in it and the back cushions collapse as soon as you lean on them. Called FV Watford 4 times without anyone calling me back or trying to resolve the issue. Had to go into store in the end, and when I explained my issue they were aware of other customers having similar problems. 4 months after ordering, the problem is still not resolved.”

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Posted 5 years ago

“The staff in the York store are smug, arrogant and the most unprofessional, unhelpful bunch of people I have ever had the misfortune to come across. There are plenty of other furniture stores alongside this one, I would recommend you go to any of them!”

Helpful Report

Posted 5 years ago

Hi I'm sorry you didn't have a great experience shopping in the York store, can you please inbox me a little bit more detail of what occurred @reviews@furniturevillage.co.uk, so I can feed this back to the relevant parties? Kind Regards Peter

Posted 5 years ago

“I purchased a piece of bedroom furniture by phone, when it arrived(in perfect condition) it was unsuitable, so made a phone call, well 2 to be precise, and the item was picked up within days, and after a phone call regarding refund, it was done within minutes, a full refund, good customer service”

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Posted 5 years ago

“They take your money & sell your goods to someone else!!! Shocking customer service”

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Posted 5 years ago

“This is to advise anyone who has had to complain about the lack of after sales service. A free online site called ‘Resolver’ can assist and quite often achieve positive results. Do not give up”

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Posted 5 years ago

“My whole shopping experience was awesome. The staff is so helpful and friendly. I was offered tea and cookie. Best place to buy furniture from”

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Posted 5 years ago

“My whole shopping experience was awesome. All members of staff were very helpful. And I was offered a hot cup of tea and to my surprise they offered cookies. Best shop to buy furniture.”

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Posted 5 years ago

“Chris at the Bristol branch very helpful and friendly.Just had delivery of leather sofa & chair on time given,also delivery men job well done. Only annoyance now was being charged £30 for floor protectors in store when placing order not realising at the time,they are nothing special ,which I thought for that price .Looks the same in b & q £3-62 pkt of 8 Just checked online.”

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Posted 5 years ago

“I hope and pray this company goes bump .terrible customer service. we have got rid of our 2 year old cheap leather .rubbish wich cost over£2.500 pounds .”

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Posted 5 years ago

“Bought a mattress as reccomended by the floor manager for £489. Bed developed a large dip on one side in three months. Funiture village sent out a technitian who said it's from general wear and tear and there's nothing they can do about it. First response from customer service was talking about a leaning chair, so obviously just copied and pasted from another complaint. Really get the idea they couldn't get a monkey once they have your money. I spent weeks looking for a good mattress to invest in and a lot more than I would normally have spent. Will just go to the local mattress factory and get a £200 one next time. At least then I won't be as dissapointed if it goes wrong in just a few months of normal use.”

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Posted 5 years ago

“Disgusting how i have been treated by this brand, i waited 8 weeks for my sofa to be delivered in the wrong color and after this i have emailed and called now for over a month and been ignored each time they say they will get back to me and do not and i call and no answer, I still have the sofa in the wrong color with no option to swapped or return my sofa to the correct color nor have they even emailed me back with an apology of some kind! Don't waste your money and buy here unless your happy for a lucky dip on what sofa may arrive!”

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Posted 5 years ago

“Absolutely disgusting customer service at metrocentre retail by Tim. He was so rude. Would never shop there again .”

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Posted 5 years ago

“Went to my local store on Sunday in Birstall was approached by young salesman called dan was very pushy said to me I am just with another customer and I will help after I have fineshd he was already with a customer on a desk taking a payment when he got up and said I will help u on a bed and he actually said am on commission I have kids and wife to feed so wait for me that’s not very professional for a salesman to say that and make me and my wife guilty about his commission so we ignored him then was approached by another salesman called Charles who was very understanding and professional and we bought a bed of him thanks charles”

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Posted 5 years ago

“We have ordered Hypnos Opulence Cashmere divan set with headboard, all delivered in 4 weeks as advised online. Warehouse contacted us approx. a week before delivery to set delivery date that it’s okay for us. On delivery day we received a text with 2h collection slot and they asked if we accept it. Delivery team showed up exactly on time, they were very polite and quickly assembled our bed, took all packaging as well. Divan looks beautiful, very comfortable mattress, exactly matching description and I’m very happy with it.”

Helpful Report

Posted 5 years ago

“We have ordered Hypnos Opulence Cashmere divan set with headboard, all delivered in 4 weeks as advised online. Warehouse contacted us approx. a week before delivery to set delivery date that it’s okay for us. On delivery day we received a text with 2h collection slot and they asked if we accept it. Delivery team showed up exactly on time, they were very polite and quickly assembled our bed, took all packaging as well. Divan looks beautiful, very comfortable mattress, exactly matching description and I’m very happy with it.”

Helpful Report

Posted 5 years ago

Furniture Village Reviews