Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,061 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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195

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought an expensive corner sofa from the Cheadle branch and initially we were very happy with it. After a few weeks, we noticed the interior becoming flat in areas. I spoke to customers services and they informed me that the interior was not covered by the guarantee and would have to pay for new ones. Even after many complaints, they refused to replace them. Now we can feel the frame when you sit in certain areas. Do noy buy from them, the after service is terrible.”

Helpful Report

Posted 5 years ago

“Bought seasons sofa, complained as the material started bobbling after 2-3 months and the sofa was very rarely sat on. Was told spoke to manufacture and this is normal, was told to buy a de bobbler. (I have email confirmation of this) They want your money then are not prepared to do anything to help you. My cousin bought a very similar sofa from next, she has 6 children and had the sofa a long time no bobbling at all on her sofa. My advice go elsewhere if you don’t want to waste your money and be left with a product that’s looks terrible.”

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Posted 5 years ago

“Bought a Carolina " leather sofa " top surface started to peel after few months on seat cushion and head area. They sent out their "expert to examine " told it was because I had put my head on the leather and the oil had made it peel ...what a load of nonsense. This is not real leather but has a polyurethane coating sprayed on it.. Fobbed off until they said warranty has run out, noiw not interested in keeping customer happy...Avoid anything made out of fake leather from Furniture Village ...”

Helpful Report

Posted 5 years ago

“Having purchased a three seater and two seater sofa in exchange for the first suite which collapsed in the first week at £700 pounds more hoping that this would be a better product, six months and the same has happened but furniture village say this is not a fault it’s wear and tear as an independent inspector claimed in his report. So if this is not a fault why did they exchange the first purchase saying it was a fault by the manufacturer, as the same problem is identical. I have shopped at this store in Tunbridge Wells since it opened will never use again, and advise others to steer clear.”

Helpful Report

Posted 5 years ago

“Bounce suede 3&2 recliners.Absolutely shocking.had a sofa engineer out 3 times to look at our 2 & 3 seater recliner.just don’t seem to be attached properly.whenever you sat down, the seat that you were sitting on moved around.lovely & comfortable in the store, after a year it has not broken in at all.more comfortable seats on a bus”

Helpful Report

Posted 5 years ago

“Ordered a corner sofa, extremely disappointed with it. When it arri Ed the puffe was a different colour and had to be reordered. The sofa itself is very uncomfortable to sit on for more than fifteen mins or do, the seat cushions do not seem to be well filled or supportive. The seams on the seat cushions are coming apart. This was not a cheap corner unit at all. We will not be buying again from f. V. We cannot recommend tbis dofa to anyone snd would prefer to have our old suite back 😔”

Helpful Report

Posted 5 years ago

“Bought 2 leather sofas two years ago. Interiors have started to collapse, apparently not covered by any warranty. Very disappointed, would not buy from them again.”

Helpful Report

Posted 5 years ago

“We purchase a £2600 corner sofa , when delivered , one of the recliners creaked , we informed the store , many times , every time , they said , it takes time , but they will soon send someone , 6 months has passed and still waiting , the quality of the furniture is 2 star , the arm rests padding is so thin , you can feel the wood and the workmanship is generally very poor , i would never buy from Furniture Village again , I did tell my wife not to buy , she insisted , so now we pay the price , stuck with poor quality sofa for a few years. I am thinking of getting my credit card company involved .”

Helpful Report

Posted 5 years ago

“This place is full of bare faced lying salesmen Trust them not !!”

Helpful Report

Posted 5 years ago

“Delivered Faulty sofa which was replaced with a used one and some damages. Requested to repair but the repair was done badly and the report from company was fake and showing that it was perfect repair! When I have time I will bring them to court for fake reporting of a provided service”

Helpful Report

Posted 5 years ago

“delivered the same broken dining table twice. terrible service”

Helpful Report

Posted 5 years ago

“Just DISGRACEFUL. Guaranteed Christmas delivery of our Dining table is now not until January. That was a ‘guaranteed’ delivery date. I’m devastated and the customer service has been dreadful. Don’t waste your time with them”

Helpful Report

Posted 5 years ago

“Totally disappointed!! We ordered our sofas on 8th September and was told 8 weeks delivery then when the order was processed he said it will be 9-10 weeks delivery, which was ok as middle of November delivery was plenty of time before Christmas. After several calls made by us still no sofas so phoned again Wednesday to be told delivery will be Sunday 15th December and someone will phone me the Saturday to confirm, waited all day for phone call and nothing! It is now Sunday and I am non the wiser if my sofas are going to be delivered today or not. You don’t mind a bit of a delay but after 4-5 week delay not once has anybody from furniture village contacted us to update on the delay. We have had to do all the chasing!”

Helpful Report

Posted 5 years ago

“very poor service they are full of lies still waiting for my delivery I will never buy anything from them again”

Helpful Report

Posted 5 years ago

“Horrendous experience with a damaged ‘Oak’ table, not yet 10 months old and already peeling. Informed by customer service agent that we had damaged the item by putting heated plates onto the surface, yet the manufacturers report says it’s built to withstand heat, despite this we always have and always do use mats or a table cloth to protect every time the table is in use. Something that I was able to show the ‘technician’ when he came to view and take a couple of photos. Avoid this company!”

Helpful Report

Posted 5 years ago

“I purchased a home corner suite from furniture village unfortunately it rates as the worst sofa we have had in 35 years The service in store was ok but they want the sale I have called people out to inspect it but they say it’s a characteristic of the sofa well if this means after not even a year the material stretching the foam sagging and general appearance not good then this is not a good characteristic to have I personally would not purchase from this store again I am having to pad out the cushions my self to help try and make it look half decent”

Helpful Report

Posted 5 years ago

“hi bought a wardrobe on August 26 , after numerous calls, finally got a delivery . however the parts were incorrect. so after 3 months and a useless after sales service i may now have to wait another 6-8 weeks for it to be fitted by them, half a year waiting for a wardrobe is not acceptable. after sales support is a complete failure. I will never buy from them again ever. anyone that does after reading these reviews then it serves them right”

Helpful Report

Posted 5 years ago

“This is the awful settee Furniture Village sells.It's a Verse delivered on saturday.”

Helpful Report

Posted 5 years ago

“Ordered a table and 6 chairs from them back in September. Was promised delivery week commencing 25th. This week past and heard nothing from them. Tried ringing multiple times and calls just go to voicemail. The after sale service is so poor, they just fight for the sale and anything after that they couldn’t care less. Still waiting for a delivery date, only god know when this will be and what date we will actually be given. Company makes false promises. We have sold our existing furniture 2 weeks ago to make room for our new furniture. It seems we will be eating Christmas dinner off our laps this year. We have had no offer of compensation for the extreme poor service and am totally disappointed with this company and we haven’t even got our furniture yet. Seriously thinking of cancelling our order as we have lost all confidence that this company gives you what they promise”

Helpful Report

Posted 5 years ago

“Don't believe a word they tell you, they'll tell you anything to get your money. Promised 3 weeks delivery, chased after 5 weeks and then told it would be another 6 weeks. Complete liars, if you are after prompt delivery or an ethical company avoid these *****.”

Helpful Report

Posted 5 years ago

Furniture Village is rated 1.3 based on 1,061 reviews