Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

“Honestly just save yourself the stress and frustration, and shop somewhere else I bought a divan set from the New Malden branch and regretted the day I stepped foot into this store. The experience up to the point of sale was nice, however, it went down-hill after my purchase. This is my experience in summary: - On the day of my delivery, what was delivered was a broken divan base, and a headboard with pins sticking. The delivery crew were also careless and damaged the mattress. I tried calling the depot and the branch to report this, but no response, and so had to go into the store to report this. - In the month that followed, I spent a lot of time chasing up with emails, calls, and having again to take time of work to go into store to see the Manager because I kept being ignored, or promised call backs which never came. Eventually, two months later they redeliver a replacement divan base, but it’s the wrong one. In the process, they damage my flooring in the bedroom. - For two months, I was sleeping on the wrong divan which was incredibly uncomfortable as it was a soft spring-based base compared to the firm based I had ordered. Eventually, I get the right order, but in the process the delivery crew drop the base whilst removing it from the van out of sheer carelessness. To summarize: It’s been six months and this issue is still open. Despite trying to set time up to discuss the situation, or asking for an email response, I’m being ignored. I have been left with a damaged mattress, and damage to my flooring. I can’t emphasis enough how much I urge you not to shop here. The frustration and stress is not worth it.”

Helpful Report

Posted 5 years ago

“very bad experience. New sofa wrinkled within few weeks. Expensive material but not durable Warranty is just in the name, no support”

Helpful Report

Posted 5 years ago

“Worst service ever possible. Ordered bed at the end of November, with guaranteed delivery by Christmas. Nothing delivered by Christmas, then promised that the bed will be delivered by mid January, then end of January.... We are in March now... they are still following up with the supplier. On top of all this, nobody bothers to follow up with the client to provide you with an update on delivery... I had to call them myself every single time. Do not bother with this company. There are so many furniture companies that provide much better service and care about their clients and delivery promises.”

Helpful Report

Posted 5 years ago

“Furniture Village don't have a geniune sale, they just play with figures, on every Sale Promotion. Customers don't actually get a deal or a bargain. The saleman are more interested in selling you there 5 year warranty. I'm after a leather sofa for over a year now. Still the prices keep the same, over all sales periods.”

Helpful Report

Posted 5 years ago

“I bought two Natuzzi sofas, one reclining, about 4 years ago from Furniture Village in Tunbridge Wells at a total cost of £4500. Roughly 4 months after purchase the reclining sofa seat developed a dent. I complained. Their ‘independent’ expert visited and declared the sofa sound. Fast forward 4 years and the dent in the sofa seat is extremely large. I got a truly independent expert to examine the sofa and produce a report. Evidently the sofa seat padding was of market stall standard, the reclining mechanisms were faulty and many other faults were found. Basically the sofa was made of very substandard materials and pretty poor workmanship. Furniture Village were uninterested and so I took it to the Furniture Ombudsman. The latter, who claim independence, maintain their operation with the funding of many large furniture sellers including Furniture Village. A final case closed offer of £1350 was made with the stipulation of taking both sofas away. No recompense of the furniture report cost of £350 which they required to prove that their furniture was faulty. The offer of £1350 took into account that I had had 4years use of the sofas ie it has cost £2150 for 4 years use of 2 sofas! But no account was taken into the fact that if the sofas had been to normal standard and not faulty I could have expected 12+ years use. Lesson learnt- don’t expect to get what you pay for. Next step - small claims court”

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Posted 5 years ago

“I bought a bed from the Frien Barnet FV store on the 13th January. I Paid a huge chunk of my purchase in cash. I changed my mind the following day .I was informed that because I had bought the bed in store and not online I wasnt entitled to a refund but I could exchange the bed for something else. I ended up buying a bed a few hundred pounds more expensive. Total cost of £930 When I got home and checked my invoice. (Apparently I'd made massive savings.) I had been given the original invoice for the first bed. I phoned the store immediately and was promised the new invoice in the post. 3 weeks later and numerous phone calls. And promises from diffrent sales people all promising me my updated invoice . I finally got it. But Nearly 2 months later I do not have my bed. I recieved a text almost 3 weeks ago. The text read that my ged would be delivered on the 24th Febuary. But the next day I recieved another text to say that They could only deliever half my bed. And could arrange for the other half the matress to be delivered at another time. I replied that I want my whole bed delivered at the same time. Do now its 3 weeks later and I've not heard back. I have no idea when I am getting my bed. I feel totally conned by this awful company. Avoid!”

Helpful Report

Posted 5 years ago

“We spent over 3 k at furniture village on bedroom furniture when it arrived we noticed it was damaged straight away and reported it to head office and the store via email we also tried calling and posting letters all with no response the manager bradley at the time was none responsive, we are disgusted with the way we were treated, we had to contact our card issuer to obtain reimbursement, 7 months later we receive contact from the new store manager raif asking for the money back we were refunded, our issue was and still is completely ignored, unfortunately we disposed of the goods and are now in a legal battle. Moral of the story is if you buy from these con merchants you will receive No after care once they have taken your money, PAY A PREMIUM AND BUY AT YOUR OWN RISK”

Helpful Report

Posted 5 years ago

“We spent over 3 k at furniture village on bedroom furniture when it arrived we noticed it was damaged straight away and reported it to head office and the store via email we also tried calling and posting letters all with no response the manager bradley at the time was none responsive, we are disgusted with the way we were treated, we had to contact our card issuer to obtain reimbursement, 7 months later we receive contact from the new store manager raif asking for the money back we were refunded, our issue was and still is completely ignored, unfortunately we disposed of the goods and are now in a legal battle. Moral of the story is if you buy from these con merchants you will receive No after care once they have taken your money, PAY A PREMIUM AND BUY AT YOUR OWN RISK”

Helpful Report

Posted 5 years ago

“We bought the table and 4 chairs from you in September 2019, there was a good offer but of course the whole set did not come cheap. From the beginning I should have left a comment about the finishes of the chairs, where you can see paint dripping on them (the chairs were almost more expensive than the table) but I did not do it because buying a house and facing a move was challenging. Now after 5 months of daily use of the supplies (two chairs which we never use) we are seeing the quality of the material which is very poor. The table was covered by a tablecloth and a table cover and during the Christmas period the wine fell on the table as it can accidentally happen and the stain did not come away anymore, despite I cleaned it with a product especially for wood now there is a white halo effect on it. I decided to buy the slightly more expensive table and chairs in order to have a guarantee in terms of durability, at this point if I bought something second-hand it was better. Normally the furniture should last at least 3 or 4 years before presenting these defects ... I'm very sorry, but the quality you offer is very poor.”

Helpful Report

Posted 5 years ago

“Prices are good and discounts always available. Customer service mediocre. Tried to get VAT invoices to no avail. Have to wait apparently till you’ve had the item for 8 weeks??! Seems odd. Asked again still not arrived. I made a return to the collection depot just outside Bristol. Awful woman on the phone totally uncooperative.”

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Posted 5 years ago

“After treating ourselves to an ercol bed, £1800 later. We still have the bed in pieces in our bedroom. Three visits later, the workmen declared it’s a mix of 2 beds and can’t be put together. FV are evasive and Ercol uninterested. Nearly 4 weeks of sleeping on a mattress on the floor. Don’t expect any serious customer service. They don’t seem interested once the sale has been made. Staff do not get back to us despite daily phone calls. I wish I’d kept our old bed.”

Helpful Report

Posted 5 years ago

“Purchased a salamander 3 seater sofa in 2017 . Right hand recliner dropped and seat saved. Told the engineer report could find no fault or flaw caused by structural or manufacturing defect . Told by the shop cushions aren't covered. This seems to be a recurring problem with several of their sofas. Will never buy from them again.”

Helpful Report

Posted 5 years ago

“Trustpilot reviews As requested Order No. 479107853 Review of Furniture Village Chris 6 reviews 1 star: Bad 4 hours ago 1 star 1 star, this is mainly for SERVICE! We purchased the Kensington Suite with a foot stool which cost over £400. (the whole suite costing over £3,000) It was all delivered on November 21st. By November 27th a button on the foot stool had fallen off, and also from the day of delivery I reported o the delivery guys that one of the knowles on the couch was scratched, so I called FV to get it fixed. We are now on February 12th and so far between emails going back and forth - the last email I wrote asking for a date for the repairer to come and fix the button and replace the knowle, I received no response, It appears I am dealing with a repair company called Homeserve No connection to the boiler company I found out from a rather short tempered FV Customer Service Agent who also informed me that Homeserve had tried several times to contact me (which was untrue because I checked with Homeserve.) I am told by Homeserve that the long wait is the fault of the manufacturers so the wait goes on! FV are not responding to my emails anymore and it appears have washed their hands of the situation just as other reviews have reported. I would think twice before purchasing any furniture from these large companies in future and feel that they take advantage of their customers after they get the money and wash their hands of any responsibility for damaged goods blaming it on their repairers or the manufacturers! I feel it is down to FV to ensure that repairs are carried out in a timely fashion, and that you should only have to deal with them, and not third parties. Needless to say this was not pointed out at the time of purchase in fact I was told when I enquired about damage on delivery that I was not to worry as FV would deal with it! Edit Delete Share Reply from Furniture Village 2 hours ago Hi Chris I'm sorry to hear nobody has got back to you regarding issues with your sofa and footstool. Can you please send your 9 digit order no. into reviews@furniturevillage.co.uk along with a reference to this review and I will have a look into it for you. Kind regards Peter Trustpilot Choose country United Kingdom About About Jobs Contact Blog Press Community Trust in reviews Support Center Log in Sign up Chrome App Businesses Trustpilot Business Products Plans & Pricing Business Login Follow us on Privacy Policy Terms & Conditions User Guidelines System status © 2020 Trustpilot A/S. All rights reserved. Cookies help us optimize your experience. They are also used for stats, social media, quality assurance and together with our partners, for marketing. By continuing, you accept this. Learn more OK, got it.”

Helpful Report

Posted 5 years ago

“Now on our 3rd leather sofa from furniture village Darlington. Which again has gone faulty they sent there independent technician/clown to do a report. He agreed the foam had flattened but there was no fault to the frame,webbings, but was unable to do a repair because he has nowhere to do it? But now the report has come through to say their “technician” found no fault I am now in process of getting a independent report done on advice from trading standard. And going down the legal route. Our sofa foam has flattened as is not capable of support and completely unusable, and didn’t even reach its first birthday. I Would certainly not recommend this company to my worst enemy, and very sad to see so many people around the country have had the same treatment. But I will endeavour to fight to the end as you all should”

Helpful Report

Posted 5 years ago

“We have spent nearly £5000 on a sofa. Firstly, we were given an ex display sofa, with lots of damages. They then apologised and blamed the delivery being the reason to why the sofa was damaged. They then gave us a new one which again with faults. The sofa hasnt been with us even 3 months and we have contacted customer service on many occasions. And no response, we dont know what we should do. They keep good quality sofas on display in the store and when they give you a sofa, its not of the same quality. Feels cheaper and damaged. The cushion of the sofa has already become flat and side of the sofa has become slanted and they have done nothing about it.”

Helpful Report

Posted 5 years ago

“They have not ,we purchased a link suite in Nov had several problems one has been resolved still waiting for a answer from customer services regarding the puckering on the material which we were advised as being as hard wearing as leather ,oh no it isn’t .We paid £2,600 which included a storage stool Our son has an identical suite purchased at the same time in the blue ours is grey a totally different finish and I have noticed today that it is already showing signs of wear .Has anybody else had a problem .The after sales is appalling .🤔”

Helpful Report

Posted 5 years ago

“We spent over 2 grand on a sofa,with in 8 months the seats are sagging.This company promises are just lies. Shocking service. Never again will I purchase from furniture village.”

Helpful Report

Posted 5 years ago

“From the sales room, delivery and after service we had top customer service! In all the years of dealing with furniture companies Furniture Village has to be the best one yet. Customer services dealt with a problem promptly, with the store manager sorting it out for us without delay. We will be going back in the future for our next suite, thank you can’t praise you enough!”

Helpful Report

Posted 5 years ago

“After purchasing the the Verona two seater and three seater the seating area collapsed within the first four months and complained as it progressively got worse after six months, according to the Tunbridge Wells branch his is not a fault as it isn’t the frame or the webbing and the foam that has collapsed is not faulty either as it has to be perishing to be classed as a fault. So please can you explain why you replaced the first set of furniture that had the same fault it was the allessi range. You have sent out an independent inspector who was supposed to repair the seating area and he took one look and said he could not repair it, so to me this should be classified as a major fault and you should be in talks with the supplier to address this problem, and also give me some credit I would not be complaining if I wasn’t extremely unhappy with this product and also the way I have been treated by the Tunbridge Wells staff. This is a picture of the problem and we can now no longer sit on this sofa! What a waste of money!”

Helpful Report

Posted 5 years ago

“Absolutely dreadful company. Spent £1200 on a coffee table and side table. Delivery drivers did not put them together properly, after many calls they returned and still haven't...about 25 calls, still not sorted the problem, think they want us to forget ....so much hassle. Been going on for over 2 months. Will never buy from them again...also seen the same items just over half their price on internet.”

Helpful Report

Posted 5 years ago

Furniture Village Reviews