Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,062 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 3rd June 2025

FREDMERCY 3 4 7 AT GMAIL.COM

Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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196

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting our order after months after initial delivery date, many broken promises and still nobody has got back to us. I can't get a refund and no sign of order. Do yourself a favour and don't buy from this company.”

Helpful Report

Posted 3 years ago

“13 weeks today waiting on chair sofa turned up month ago , I have been leaving reviews stating this company dont care at all about customers to prove it because I was not having any joy on the phone called to the store and confronted my sales person Neil Armstrong asked where my chair was he had quick laugh said I don’t no where your chair is , but did pick phone up to find out , walked away from me so couldn’t hear the conversation , next thing I no he is trying sell to another customer just left me there waiting so asked for manager nick who stated basically they haven’t got clue where it is , I told him everyone writing reviews about how they not heard back from them and customer service is shocking his answer we don’t care what reviews say please don’t use this company you will only be disappointed , no doubt I be writing another in weeks time .”

Helpful Report

Posted 3 years ago

“I don’t think I’ll be able to get across to everyone just how awful their customer service is. Ordered three chairs on the 21st of March. Two chairs are in the Plymouth store, one in Dartford, so they don’t even have to be made. It is now the 14th of July and they still haven’t even left the store! I’m starting to think they’ve sold them and don’t want to tell me! The process goes: call Furniture Village, ask what’s going on, get apology and that chairs are still in store, they say they will chase it up, nothing happens, then you have to start again. If you’re reading all the negative reviews and find them hard to believe then you can’t be more wrong. By far the worse company I have ever dealt with. The fact they pride themselves on caring is just an insult! The service is so bad that I’m starting to think that they made up the cyber attack just to cover up for their complete incompetence!”

Helpful Report

Posted 3 years ago

“I ordered and paid for a wardrobe online, I was informed there was a 13 week delay in fact I didn’t receive the product for 7 months, not once did Furniture Village contact me to explain or other. I chased my order on numerous occasions on one occasion, the advisor lied and told me it was waiting to be delivered. It was only when a month later and still no contact I called again and was informed that I had been wrongly advised. Eventually upon delivery and installation the product is damaged, the installation team advise me they have reported it and a replacement has been ordered and they will return to fit in a couple of weeks. That was over two months ago, I have tried to make numerous calls to chase this up, the lines are always busy, I have tried the email facility to contact the company without success and one of the responses I received was there was no record of any damaged part logged under my order number. In the last month I have lodged a complaint in relation to my issue via their online complaint service ‘Resolver’ this remains unanswered, I followed this up with a complaint by recorded delivery to the head office again this remains unanswered I eventually decided to ring again, I waited for three and a half hours in a que before I was able to speak with an adviser, who was not particularly helpful or sympathetic to my issue or the fact I had waited for several hours to get through, she promised that she would report the issue and I would be contacted by email. So as of today I am not surprised, no response received so I am back to square one. I will never shop with this company again”

Helpful Report

Posted 3 years ago

“This is now 12 weeks waiting on my delivery , you get told A load of rubbish every time you ring this company customer service is a disgrace , sofa turned up month ago but no chair , best thing about this is they cannot tell where it is or delivery date , rang them again today my sales person is Neil Armstrong sure this bloke lives on the moon you can never talk to him and he never returns calls it’s so frustrating , today I pressed option 3 which takes you straight through warehouse spoke to guy who tells me my chair is in the store and he cannot dispatch until they send to him 3 miles away total joke please dont buy anything off this lot”

Helpful Report

Posted 3 years ago

“Absolute disgrace of a company. Mis-sold insurance, failed to follow up calls, asked for order number numerous times and never spoke to the same person twice. It's bordering on illegal , holding onto people's hard earned cash for months without any firm delivery date for what has been ordered.”

Helpful Report

Posted 3 years ago

“Been waiting for three months for a clearance sofa to be transferred from one shop to another. Everyone I contact tells me a different story or lies. I am so frustrated. Can't get to communicate with anyone Senior. CEO personal assistant promised weeks ago to chase this for me and communicate with me, heard nothing from her and Head Office voicemail tells you to contact your local store who are no help. So frustrated and disappointed.”

Helpful Report

Posted 3 years ago

“Bought dining room set to begin with marks on table like knots was told normal but disagreed one of their experts called and wow he agreed with myself then they exchanged fine but now paint peeling off top cupboard door paid £195 insurance but alas not an accidental so no payout approached Furniture Village no luck was informed by their staff could get cost of paint if I paid for it.After spending close on £4500 (suite also) unbelievable...discussing..and please take note QUALITY???? Also problem with Leather Suite again QUALITY of product and yet again this company in denial...Sad..Sad”

Furniture Village 1 star review on 5th July 2021

Helpful Report

Posted 3 years ago

“what's going on????? still can't get through via telephone for 4 hours and 36 mins. I placed an order on 16th June and have no confirmation via email, I don't even have an order number!!!”

Helpful Report

Posted 3 years ago

“Our pensioner friend ordered a sofa over the phone and paid a £400 deposit. However due to their computer glitch she received no paperwork- just an order number. Two days later she phoned to cancel the order. This was cancelled but she was told that she must forfeit her deposit as “is their usual terms..” Nothing has been made or delivered so how can that be fair by any stretch of the imagination? Buyers beware”

Helpful Report

Posted 3 years ago

“Ordered sofas 11 weeks ago. Told delivery 8 weeks, maximum 11. No communication at all. Can’t get through by phone, 3 live chats with them, promises made nothing delivered. Shocking customer service, now panicking that I have lost my money and won’t get it back or my furniture. Do not use this company it is disgraceful how they treat their customers. Blaming a cyber attack is unacceptable, doesn’t say a lot for how they manage their systems and our information!!!!”

Helpful Report

Posted 3 years ago

“We spent £13000 on two sofas a dinning table and accessories. Well it's an absolute disaster: Wrong sofa ordered Wrong sizes ordered on both sofas Three months waiting for two lights and lamps when arrived damaged No correspondence E-mailed ceo no reply e-mailed daily for seven days Promised that complaint would be raised and investigated never happened Took day of work to meet with store manager who was then not in store when we arrived Phone calls Promised never ever phoned us Appalling service Going to ombudsmen BBC watch dog The sofa they delivered this week is completely the wrong size Jeff avery Store Bristol”

Helpful Report

Posted 3 years ago

“I have never bought from furniture village before but i ordered two sofas and they were delivered within the time scale. They were delivered with a really bad fault photos were taken by delivery drivers, they said it would past on???? After several phone calls , apparently siber attack then system down its now a Month ago i have paid in full they delivered faulty goods and no one now answers the phone!!!! Do NOT spend your hard earned money with them. I will take this further if I have to . .”

Furniture Village 1 star review on 1st July 2021

Helpful Report

Posted 3 years ago

“They take your money, do not answer calls or emails, and when you do get a response on Facebook or their website they lie to you. I think they may be circling the drain. DO NOT buy from this company. They are a bunch of lying con artists. If you have placed an order, cancel it. Take it up with your Bank or Credit Card Company, lodge a complaint with Watchdog and the Financial Ombudsman.”

Helpful Report

Posted 3 years ago

“I am so shocked by how many bad reviews there about this company and only wish I had researched before becoming yet another victim of there god awful customer service and literally ghosting their customers. DO NOT USE THEM!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“I would give 0 rating or less. The worst company I have ever dealt with. Very happy to show you around showroom, take your order, take your money and then you wait wait and wait. No one bothers to answer calls, the managers are never available. I am totally disgusted... I would never set foot in a Furniture Village store again. Nearly 11 weeks and I am still waiting for delivery of my bed and sofas. The worst shopping experience in my life!!!! No respect for the customer once they have taken your money.... Shameful!!”

Helpful Report

Posted 3 years ago

“If I could I would give 0 stars. WOEFUL, AWFUL company. Went online, made my order, took my deposit for my order (Big deposit at that). 10 weeks later, the sofa should be delivered next week, I have only now just got through to someone on the phone at furniture village after trying for weeks who has now informed me that the individual fabric we chose for our sofa has not been in stock, It will take a minimum of another 10 weeks to arrive. (SHOCKING). I would not recommend anyone to order their sofa from here. Lovely products. Diabolical service.”

Helpful Report

Posted 3 years ago

“My sister in law ordered a TV unit on 03.11.2020, was told it was in stock, and would be delivered on 27th November, along with another item (2 tables) from a previous order. The tables finally turned up in March, the TV unit is supposed to be arriving 9th July!! These were paid for in full at time of purchases. First excuses were blamed on Covid causing difficulty moving stock around to the distribution centre. Now they have told her the container from China!! will dock end of June. They have never satisfactorily explained what happened to the "in stock" items that were there on November 3rd. She has had to do all the chasing on this order, they rarely phone back. She dealt with Head Office store in Slough. The CEO does not reply to emails, their customer service is appalling, she would happily cancel the order apart from the fact that this TV unit matches the rest of her lounge/dining furniture, and it would be difficult to get something similar. I have noticed they have almost stopped responding to reports on Trustpilot and Facebook, and have actually blocked me from writing anything on Facebook!!”

Helpful Report

Posted 3 years ago

“Placed an order in February the online staff were really helpful. This lulled me into a false sense of security as from that moment onwards it’s been terrible. I ordered two stools they sent one and that was damaged. It’s not able to be resolved because the customer service is just terrible. No way of getting through on the phone get cut off. Emails not replied to. I am now asking my bank to get the refund as I paid by credit card thankfully. What else can I say other than avoid avoid avoid !!!”

Helpful Report

Posted 3 years ago

“Hate to be a scaremonger I bought a bed and mattress poor quality complained threatened to post on you tube they delivered on 22/02/21 refused replacement they collected items 26/2/21 got my deposit back 10 days later after numerous calls cancelled my direct debit for finance as first payment was due but I had no goods hitachi finance still waiting for paperwork which should take 2 weeks I am still in talks with hitachi as far as they are concerned I should be making payments until they receive the paperwork something really dodgy going on at furniture village”

Helpful Report

Posted 3 years ago

Furniture Village is rated 1.3 based on 1,062 reviews