Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,062 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 3rd June 2025

FREDMERCY 3 4 7 AT GMAIL.COM

Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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196

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My worst ever experience with this company I ordered a bed for my son having waited 4-5 weeks the bed arrives, then they said no mattress which I paid for then the find the mattress. The legs couldn’t go into the bed base so they have left the bed on my new fluffy carpet for over two months now and haven’t dealt with the issue in a respectable manner I am absolutely disappointed with furniture Village with the after care never would I shop from there again. Please stay well away”

Helpful Report

Posted 6 years ago

“Having spent 10 weeks waiting for our bed to arrive, we received a broken £3200 bed. Both draws in the base were broken. Neither opened properly and they were physically coming apart at the joints with 10mm gaps exposing the dowels. We have tried for the last 5 weeks to get this bed replaced. Promise after promise has never manifested. The delivery drivers walked mud through the home and tore wallpaper in the bedroom. They also used the toilet and left it covered in poo. From start to (not even) finish its been absolutley dreadful. We have had to go through resolver and trading standards now as Furniture Village are doing nothing despite promising to resolve the issue 5 weeks ago. Absolute sham”

Helpful Report

Posted 6 years ago

“This company are absolutely useless, no one cares about any problems once they have your money!! DONT buy from them, they delivered a wardrobe EVENTUALLY, delivery guys refused to put it together, we have no instructions , so totally useless to us”

Helpful Report

Posted 6 years ago

“Advertised as Xmas Delivery. Went in ordered and only a week later told the delivery would be after xmas! In fact it was end of Feb!! Paid for Guardsman, had a spill and straight away realized this treatment had not been applied. Although Guardsman are an Insurance also, contacted furniture Village who did not want to know at all. Contacted Guardsman who sent cleaner out, and made the sofa even worse! I went back to Furniture Village and told them there was no treatment, their answer was that furniture to be treated goes on one side of the warehouse and non treatment goes on the other. Obviously my suite went on the wrong side!! I asked for the treatment to be done, but they insist it has been done. We had no paper work from them to say the treatment had been done. Then they said we needed to speak to Guardsman to ask for a certificate. Guardsman do not apply the treatment, so how can they verify something when they only supply the Insurance side of it. Also the footstool had damage on 3 or the 4 feet. Basically DO NOT BUT ANYTHING FROM THIS COMPANY!!”

Helpful Report

Posted 6 years ago

“Ordered a sofa for the living room online from Furniture village. Following a telephone call, delivery was arranged for a few weeks later. Patiently awaiting for my sofa, behold something was bound to go wrong! 16:45 the evening before delivery day I receive a phone call from the manufacturer Mark Webster stating the sofa has not been made! Baffled and disappointed to say the least I cancelled immediately both from the manufacturer and Furniture Village. Then reading further on Mark Webster Furniture Design there weren’t many great reviews. If only this had been known before ordering. It’s a shame Furniture Village are losing business due to their suppliers.”

Helpful Report

Posted 6 years ago

“What a disaster this company is. Just delivered 2 sofas and both damaged. Customer Service don’t exist. Tried emails, phones- and nothing. Fu....... fu...... fu... I wish I could turn back time. Not even 3 months but I do know sofas won’t be replaced.”

Helpful Report

Posted 6 years ago

“6 months and still waiting. Absolutely appalling customer service. I received a damaged table and the wrong sideboard after 3 months and 3 months later I am still waiting for replacements.”

Helpful Report

Posted 6 years ago

“Very nice woman in Pembury store said they’d price match on 8 latex pillows. When I found a better price, I was then told no by a different employee - and rudely. Was first time in store and will never return.”

Helpful Report

Posted 6 years ago

“If you purchase anything from this store you’d better hope that nothing goes wrong with it because they won’t want to know. We bought a pair of what we were advised as a top of range power recliner sofas in the Natuzzi range. We paid an extra £225 for the Guardsman super elite cover for the power recliners. The sofas were over £5000 in the sale. Within an hour of delivery one of the recliners broke, this was repaired approximately a month later. Had the same fault on the sofa again in October 2018 where the recliner takes itself to furtherst recline and won’t go back. I phoned Guardsman on 9th October and have made countless calls, emailed Furniture Village and ombudsman and still FIVE months later they haven’t fixed it. I am told the part is in there warehouse where it’s been since 14th February!! Disgraceful service all round, don’t be fooled into thinking you are buying quality from them or to get good customer service.”

Helpful Report

Posted 6 years ago

“My leather sofa which cost £6175 was delivered with damage on the back. Four times I have rang the High Wycombe 3 times I spoke with the manager and still they have not contacted me back to sort it out,”

Helpful Report

Posted 6 years ago

“Appalling service from beginning to end. We asked for a standard double, they ordered a small double then after a 2 month delay in delivery they charged us £90 for the trouble. Avoid Furniture Village like the plague. No concept of customer service.”

Helpful Report

Posted 6 years ago

“"You're in safe hands"....Yeah right! If I could give 0 stars I would. I have had nothing but trouble from this company and I advise you to NOT purchase anything from them. I ordered a divan bed and mattress back in January (January 6th, to be precise). I was told the delivery is 3 weeks, which is fine. Received a call saying that the bed will be arriving on 26th Jan. Perfect! Recieved a phone call on 24th Jan from the delivery department informing me that the mattress had arrived but the divan base had not and because of their company policy, the mattress had to be sent back. They then rescheduled the delivery for the following week. Again, I received a phone call 2 days before the delivery date stating that the divan base had been delivered but no mattress, yet again it had to be sent back "due to company policy". Third time lucky, the base and mattress were due to be delivered on 8th Feb. We had a delivery at long last...the base was delivered and put together, only to then be told they had broken the castors while putting it together. I then questioned about the mattress and was told that they had not received a mattress. At this point, patience was wearing thin. I contacted the delivery department and was told "when we have an update we will contact you". Famous last words! I then took to Twitter to express my frustrations and was contacted by someone called "Lucy". She said that we could cancel the whole bed and re-order it, which will take another 4 weeks. I really don't understand the logic behind this, but anyways said she would investigate and call me back...I didn't receive a phone call back. So i continued to chase it. All the while, i was told it wasn't Furniture Villages fault, it was the suppliers. I again, took to Twitter as I've found this is the quickest way for a response. Again "Lucy" contacted myself and again said this needs to be sorted. But it was not. I expressed how frustrated I was that I was having to do the communicating, as Furniture Village are incompetent! I rang on 25th Feb as I was losing the will to live. We got rid of our old bed due to redecorating and the delivery of the bed tied in with finishing the room. So no bed and no explanation from either Furniture Village or their so called customer service team. I finally was told that the mattress would be coming into the delivery department on 27th and it would be delivered on 2nd March. I have just rang the delivery department and they have physically seen the mattress and told me that I will be expecting it on the 2nd. Fingers crossed! I will NEVER EVER by anything from this company AGAIN!”

Helpful Report

Posted 6 years ago

“We bought our Tangier Corner Sofa in April 2017' it was delivered in August 2017. I have followed the care instructions and ensure the back cushions are plummed every day, but still they have lost their shape and are lumpy. I sent an email to my local store in Ruislip on Tuesday 19th February and called almost every day since but still have not spoken to the very elusive Store Manager, who has always left for the day, or the Sales Manager who is always in a meeting. I think now it is time to bring my cushions in to the store and let potential customers see what their furniture will look like after 18 month. Absolutely appalling furniture and service, at least they are consistent with something!!!”

Helpful Report

Posted 6 years ago

“Mis-sold a £900 mattress in furniture village in Thurrock. Explicitely told it was medium firm and good if you have a back problem only to find it was medium soft and like a sponge when it was delivered. Store manager refused to call me back until their own customer services insisted and then flatly refused to help with either refund or exchange stating their T&Cs as an excuse for me to lose £900. No attempt to compromise even though online orders can be exchanged within 14 days. Shocking, uncaring service, which has left my heavily pregnant wife very distressed. They don’t even pretend to care, it’s just about rushing you to sign and take your money.”

Helpful Report

Posted 6 years ago

“Placed an order for four items. 1 came ok 2 was wrong item in box when delivered leather chairs in box with Suede chairs labeled 3 Table - damaged 4. Glass cabinetd - no one knows when it will be in stock Firstly told 7-10 days, now told 2-3 weeks but could be longer ? Terrible - will not use again”

Helpful Report

Posted 6 years ago

“Absolutely awful customer service and after sales support, go elsewhere!!! Bought a bedframe, mattress, bedframe and pillows (which were given to us on a buy one get one free deal) Order was delivered broken, we contacted the local store to raise a complaint and was told they would log this and someone would be in touch within 24 hrs. I chased the complaint 2 days later to be told they weren't aware of anything, logged the complaint over the phone and provided an email address and asked me to send pictures and video evidence of the fault, they would then come and collect the product and arrange a replacement which I did. I then received an email to say a homeserve engineer was booked, I received a call offering me an appointment the next day (which was inconvenient) or the Monday, I opted for the Monday and took the day off. The engineer never arrived, I called to chase again to be told it was booked for another 2 weeks away, all whilst sleeping on a broken bed. The engineer eventually came and advised it was a manufacturer fault, the bed frame hadn't been built correctly and was missing several pieces of wood in the frame. He advised he could repair it to "manufacturer standard" I refused and advised I wanted a replacement, I called head office 2 days later to sort this to be told it can take up to a week for an engineers report to be sent. Another week surpassed and I called to chase again to be advised they were waiting on a response from the supplier as to if they will replace this. Again, I called to chase to be told maybe I could have a replacement or a refund. At this point I opted for a refund and was told to contact store to arrange a refund and collection. I called the store and spoke to someone to be told "we won't issue you a refund until we've collected the goods as you might hold the bed to ransom..." I said why would I hold a broken bed to ransom? Eventually another week passed and the bed was collected, the delivery driver advised to call immediately to arrange a refund and cancel the finance agreement. We called immediately (13 times before the call was answered) to be told no managers were in on a Monday to process refunds. I called again the following day, to be refused to out through to a manager and told I had to pay an additional £35 before they would cancel the finance agreement as the pillows were £100 each. I advised they were bought in the sale for £75 buy one get one free.. I was told I would get a call back from a manager within an hour, 5 hours later I called back again, to be told the finance agreement was no cancelled, but they won't refund the additional monies as the buy one get one free pillows were conditional on buying the bed, mattress and headboard. Currently considering escalation to the furniture and financial ombudsman and trading standards.”

Helpful Report

Posted 6 years ago

“3 DAYS OF PROMISE TO CALL ME WEDNESDAY Thank you, I'm incredibly sorry to see that you have had the wrong sofa delivered, I have raised a service for you in regards to this. I can see that you wanted to speak to a manager of the Online team - has anyone been in contact? Many thanks, Lucy no like the service I have received I will have the Manager of the Online team call you and i have now updated this. i really i dont expect a call I appreciate that you feel let down but i will ensure this happens. WED 6:14 PM no call THURSDAY Good morning, I have spoken to the Online Manager who has confirmed you will receive a call this afternoon. Best wishes, Hannah Highly unlikely THU 5:27 PM Hello, I understand you are still yet to receive a call so I have chased the Online Team again. Best wishes, Hannah THU 6:35 PM Haha As I said high unlikely THU 7:40 PM Is it customary to call at the dead of night 8:29 AM Good morning, our store's don't close until 10pm - i apologise if this was too late for you - can you confirm the store have called you? Best wishes, Lucy 6:06 PM FRIDAY hahah 3rd-day promises not phone call Your company is amazing. I have half an order, no one wants to deal with it.”

Helpful Report

Posted 6 years ago

“Rubbish online order service.”

Helpful Report

Posted 6 years ago

“Disaster Stressful purchased experience I would share my experience and advice, if you considering purchased with this company. 1. The representatives from Furniture Village are base on commissions; make your own judgment of their statement for the goods and promises. 2. Get black and white written agreement with representative’s promises. 3. Check the details of the confirmation of order I spent more than £5000.00 for numbers of items, Due to the commissions, my order ended split into two orders. Most of their verbal agreements were dishonor; when you discus with them at their store afterward which they would challenge your memories and denial their agreements. Especially on estimated delivery time! Be aware! They told me that: no worries if it being delays our company will give you compensation which won’t be delay, plus they could not following up after sales which I have to kept contact to them to chasing my goods. They did not give me the proper confirmation of order as they could change some details, ensure get your black and white and check it be carefully. This company has no complaint department, everyone I have been contacted was just passing my complaining around and delay my attention, and it took me more than four weeks times to get reposed. Write to the company to complain instead of speaking on the telephone that nothing to proved. Alternatively Get help from Citizens Advice about your consumer rights. They can also refer your complaint to local Trading Standards officers who may then investigate on your behalf. Citizens Advice 0345 404 0506”

Helpful Report

Posted 6 years ago

“We bought 2 two seater sofas, just over two years ago. One of them has developed a list to port on the left hand seat. Despite having the repair people come, we were told by the experts, that these seat squabs would always start to sink, even after as short a time as a few weeks, and after two years this would be expected, and it was our problem because we sat on the seat and leaned on the arm! Thus causing the seat squab to collapse on that edge! Luckily Furniture Village Poole has decided that this is not acceptable and have offered to replace the seat completely. I cannot ask more than that. Full marks Furniture Village Poole. Problem resolved.”

Helpful Report

Posted 6 years ago

Furniture Village is rated 1.3 based on 1,062 reviews