“G2A is a Scam. So I bought a key and was sent an invalid key then seller refused to refund. G2A said give them 7 days but after 7 days they removed my account stating I violated their guidelines.”
“I purchased a Prepaid Virtual Visa (GLOBAL) card on G2A, only to find out it could only be activated using a U.S. address, making it completely unusable internationally. This contradicts the listing, which clearly advertised it as GLOBAL.
I first contacted the seller, who tried to blame Visa. When I pushed back with evidence, they said they’d get back to me in 2–3 business days — and then vanished.
I escalated to G2A Support, who told me to wait at least 7 days before they’d take action. After that, instead of resolving the issue, G2A defended the seller, citing time zones and saying they were “reputable” and needed more time.
Once I showed clear screenshots and explained it had been 12 days with no reply, G2A still asked me to resend all the proof — as if nothing had been submitted.
After I resent everything again, they finally started an automated refund process — but without any acknowledgment of the poor experience or responsibility. Not even a courtesy message. Just a silent refund process that takes 28 days.
Let that sink in:
Misrepresented product
Seller disappeared
G2A defended the seller
Ignored previous proof
Took 2 weeks to act
28-day refund delay
No apology. No ownership. No urgency.
This was a complete failure in customer support and platform accountability. G2A clearly prioritizes sellers over buyers, even when clear proof is provided and the listing is deceptive.
I will never use G2A again. If you're considering it, be warned — if anything goes wrong, you're in for a long, frustrating, and one-sided process.”
“Support is the absolute worst, I suggest getting your key or game elsewhere. Support has taken months to respond and have asked me for proof from Microsoft that the code doesn't work so I provided proof directly from Microsoft and g2a's response was to close me ticket.... they suck and won't listen to your problem”
“I was sold a key that was actually a login for an account that wouldn't work. The seller agreed to refund, I've never received any money back, I just get told lie after lie.”
“I have away $50 believing I would receive a code for 12 months subscription to Xbox core. I instead received a 3rd party long drawn out instructions of which I ended up with a fraudulent email address that left me stranded. G2A bailed immediately and I'm out $50. Don't do it!”
“They tricked me. Some codes were obviously advertised with a weird system to get a new account with the game instead of having a key to download the game on your account, some other were not obvious but just the same. As soon as I complained I got this: Your account has been blocked due to violation of our rules and policies.We're sorry but this decision cannot be changed and your account will not be reinstated.”
“My latest experience was terrible with G2A. They sold me a 'key' which was not a key but Live.com login credentials from someone else. This sounds like fraude. Tried to reclaim but seller is not available (not via mail nor in any other form). G2A will not budge and refund me. Money gone, no license!
BEWARE !!”
“Horrendous site, they blocked my account after making a purchase. They are scammers and they don't even care to hide it! Worst customer service if that's what you can even call it!”
“G2A is Selling or buying Steam profiles with games loaded - Warning: Selling or buying Steam profiles with games loaded violates Steam’s Terms of Service and is likely illegal in the UK. Such accounts can be revoked or banned at any time, leaving buyers with no protection or refund. This practice is deceptive, unprofessional, and puts your purchase—and your personal information—at serious risk. Avoid sellers who offer this!”
“I have made several purchases through this site, but the first problem that arose where a key did not work, the seller simply did not take responsibility and when I complained to customer service, they asked me to send a receipt to the seller and when I sent it, the seller did not respond again. Likewise, when I informed customer service that the seller was not responding, they stopped responding and neither the seller nor G2a took responsibility, they just left my ticket forgotten. I do not recommend buying since at the first problem you will have to give up your money.”
“Purchased Heroes of Might and Magic Vii from G2A. Did not get info to download for over 24 hours. Download then took overnight at very slow speeds. got the downloaded, installed it and the program is in Chinese or some similar language. Totally unusable by me. Contacted G2a, only response I have gotten is request for more information. contacted "seller"...no response at all. Trying to get a refund and that seems to be unlikely at this time.”
“Very bad purchase experience. I bought a steam key of a recent game that is not working, I got scammed by the seller. I provided all evidences to G2A and I have been in contact with the G2A contact support for more than a month and It is impossible to get a refund. Stay away from them.”
“I recently found myself caught in a deceptive scam orchestrated by a fraudulent broker. However, thanks to the persistent efforts of an outstanding financial recovery service, I successfully reclaimed my hard-earned money. Initially, realizing I had fallen victim to such a scheme left me overwhelmed with despair and frustration. But discovering the remarkable assistance provided by Mrs. Charlotte and her team gave me renewed hope. From our very first interaction, their expertise and dedication were evident. They guided me through each step of the recovery process, offering invaluable advice and unwavering support. Their professionalism and meticulous attention to detail played a crucial role in achieving a positive outcome.
Throughout the process, they ensured I was promptly informed of every development in my case through phone calls and emails. Their transparency and commitment to keeping me updated helped alleviate much of the anxiety and uncertainty I was feeling. If you’re in a similar situation, you can reach out to her via:
Email: charlotte...scotte....24....@.....gmail.....com
WhatsApp: +1--504--249--9337”
“It's clear this is a scam. I was tricked into investing over $178,200, believing I was earning profits. When I wanted to withdraw, they kept demanding more money. Thankfully, I discovered A M D A R K L I M I TED * C0M, and their staff helped me get my full refund.”
“DO NOT BUY FROM THIS WEBSITE! I purchased a key from this website in November and it didn't work. I contact the seller and I don't receive any help. Only after 7 whole days am I allowed to file a claim. I file a claim with the G2a support group and after almost a week and some change, they contact me saying that the only way I can get a refund is if I go to the police and make a report!?!?! FOR WHAT!?!?! JUST GIVE ME MY REFUND! Keep in mind, I've already proved to the seller AND G2a that the code didn't work because I took screenshots of my trying to claim my code on my PC. All the proof that they need is in the chat but did they even try to read the chat? No! Did they look at the proof that's clearly dated, No! We're now in December and now they want me to go to my local police station and file a report!?!?! Ridiculous! DO NOT BUY FROM THIS SITE! Just wait for a sale on steam. Order# 92000110073401”
