G2A.COM Reviews

Name: G2A.COM
Rating: 1.59

1.6 Rating 236 Reviews

15 %

of reviewers recommend G2A.COM

Company Reviews

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Metrics

1.6

Based on 236 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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G2A.COM 1 star review on 6th February 2025

Mike

G2A.COM 1 star review on 28th October 2024

Jonathan

G2A.COM 1 star review on 1st September 2024

Andrii

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So bad programs blocked for nothing.”

Helpful Report

Posted 6 years ago

“Having bought two successful keys the third purchase followed the numerous negative reviews posted on Trystpilot. 1. G2A took payment 2. Referred to another company who require your Steam login and password. 3. Accept a friend and the key is gifted to your acc. 4. My key came up with 'insufficient permissions' so would not activate. 5. Message the vendor, no reply. Msg G2A and they say it's not their problem, take it up with the vendor. 6. Raise a grievance through PayPal and G2A say this will prevent the refund. Research shows G2A is actually just a portal like eBay but they lack the safeguards or service standards to be a reliable place to buy games. Reviews show that some purchases work out, while others fail and their is zero recourse for refunds. In this case to good to be true is.”

Helpful Report

Posted 6 years ago

“I purchased Bitdefender total security 2019 in December 2018 2 months later it has been blocked as the scam seller requested a reimbursement from bitdefender. G2A have done nothing to help even though I did everything they asked by contacting bitdefender to find out why my serial was now invalid. They say I am in a conversation with the seller yet after 15 days the seller hasn't even responded. They say to give the seller time as sellers are from all over the world so could be in different time frame but I doubt whichever country the seller is from will be in a 15 day time frame. Their money back guarantee is a waste of time as they are saying that it was only implemented on January 1 2019. Quite convenient for them considering I purchased 3 weeks before that date. Every time you open a ticket they close it after replying meaning you have to open a new one to respond to your original ticket. Ticket IDs YQJB-697470, YLXX-364468, DNGD-677663 Order number 82601538609904 Seller ID M-CHEG-061991 Seller name TECHTRADE I have now had to open a claim with paypal to get a refund.”

Helpful Report

Posted 6 years ago

“They do not regulate sellers in the correct manner and the sellers are scamming people and being aloud to get away with it ,very slow response time not worth the time and money for the amount of hassle , even getting a refund is more hassle than it’s worth customer service is very poor. Stay well clear in my opinion”

Helpful Report

Posted 6 years ago

“G2A is a nightmare!”

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Posted 6 years ago

“G2A is a nightmare”

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Posted 6 years ago

“G2A are one of the most deceptive companies I have ever dealt with - watch your walled guys! They automatically added G2A plus to my account when I was checking out and stole about 20GBP from me. They have closed down their live chat making the G2A Shield useless now as it takes at least 48 hours for their staff to get back. Avoid this business unless you have no other choice. The extra 10GBP or whateve you need to pay on steam is well worth it for not having to deal with this company.”

Helpful Report

Posted 6 years ago

“Out of nowhere I got email that I will be charged for G2A plus since my trial is ending(which I have no idea how I did get??), then I went and completely deleted my account. In the morning I wake up and see that I was charged for subscription??? Wrote to support with all the details, they "ended" my subscription but I never was paid bk, nor I even had chance to use subscription which "I" paid for since they canceled it. Never again, will warn everyone I know bout it.”

Helpful Report

Posted 6 years ago

“If a game is in a good price, it's probably a scam. They have problems moderating the vendors.”

Helpful Report

Posted 6 years ago

“I bought a key from G2A, seller Zillakami on 3 February. I tried to use it, but was redeemed. I discussed with Microsoft and they sent me via email an evidence that the key was used on 1 February. Now the seller is not responding to my messages, and g2a says that is not their fault and can not help me.”

Helpful Report

Posted 6 years ago

“Received a used code what I requested G2A sheild for as well. Now I have 3 closed tickets with the seller and the 2nd ticket is still active with G2A "Support". No live chat, no way to contact them directly. Worst service on the market, complete trash...”

Helpful Report

Posted 6 years ago

“Bought a PS plus card ( 1 year) and they sent me an invalid code. It said the code had already been used. I also paid for shield which is supposed to cover scams. Well shield is a scam to. I sent the screenshots in to prove it too. G2A is just a Scam.”

Helpful Report

Posted 6 years ago

“WORST COMPANY EVER , I BOUGHT AN ITEM WITH HIGHER PRICE BECAUSE I NEED IT FAST. AND GUESS WHAT??! THEY SEND ME INVALID DIGITAL CODE. THEY ARE SCAM GUYS, STAY AWAY .”

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Posted 6 years ago

“It's a scam. They are setting up fraudulent charges on your card.”

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Posted 6 years ago

“they banned me because i wanted a refund i asked the support and they jsut banned my cc + my paypal”

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Posted 7 years ago

“Market of stolen and invalid Keys. Support doesn't answer since a week.”

Helpful Report

Posted 7 years ago

G2A.COM is rated 1.6 based on 236 reviews