Gardeners Dream Reviews

Name: Gardeners Dream
Address: Gardeners Dream, Glasgow Road, Kilsyth, Glasgow
Rating: 2.77

2.8 Rating 228 Reviews

42 %

of reviewers recommend Gardeners Dream

2.8

Based on 228 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email

Visit Website

Phone:

1236 822 000

Email:

sales@gardenersdream.co.uk

Location:

Gardeners Dream, Glasgow Road, Kilsyth
Glasgow
G65 9BX

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Gardeners Dream 1 star review on 19th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plant and pot were nothing like the image. It was very overpriced. When I complained they were very unhelpful and said they have to charge more than a garden centre due to postage. Yet they say that postage is free. I feel misled all round.”

Helpful Report

Posted 4 years ago

“I bought some grass seed what I was expected is not the same Completely different item and I do not ever recommend you to anybody I wish I could give you less than one star very disappointed with your order and I will not ever buy again from you”

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Posted 4 years ago

“The worse plants I have ever seen outside a compost heap damaged badly packed and overpriced going by the reviews little chance of getting my money back gardeners dream more like gardeners night mare”

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Posted 4 years ago

“We received a Golden Wedding Rose yesterday from a friend, to celebrate our 50th anniversary. What a disappointment.... a week spindly specimen with a few forced buds and no visible root system. Not what I would expect of a presentation rose in June, the month of roses. I will be surprised if it lasts to the end of one month....shocking!!!!”

Helpful Report

Posted 5 years ago

“Terrible quality of plants, both were sent to me nearly dead and with most of the leaves eaten/mouldy or falling off. One of the plants had a stem that was a dead twig. After complaining to the staff they continue to claim the plant is in good condition and will flourish in due course. I resent having to pay £6.99 each for nearly dead plants and sadly these will have to go in the bin soon as I don't want to risk my other plants getting any disease.”

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Posted 5 years ago

“Very disappointed, tiny plants with no labels or instructions on care, will not use again.”

Helpful Report

Posted 5 years ago

“Within minutes of realising I'd ordered the wrong shrub, I used their contact to cancel through their website. I received a reply asking for my e mail so that they could cancel my order and replace with the shrub I wanted. I was then advised, your order has been packed & dispatched, with the shrub I had told them I didn't want and then telling me to refuse delivery. How does one do that in the current clime when packages are left on the doorstep with the courier making a hasty retreat? Customer service is appalling, go to your local garden centre, at least you know what you are getting.”

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Posted 5 years ago

“Fish flakes for pond fish ordered. Packaged in padded envelope when should have been packaged in a box. Complete waste of money as 3/4 of flakes crushed to powder”

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Posted 5 years ago

“10 mixed Plants arrived with no labels. Emailed the company and had 1 response then didn’t get back to me. I wad hoping to look up the plants with my son and plan where to put them. Sadly we could identify most of the plants as some had no leaves. Waste of time and money. Plants no looking sad while I still await a response 4 days after delivery. Go to you local gardens centre instead.”

Helpful Report

Posted 5 years ago

“My Philadelphus plant arrived today in a very large box, the plant measures 6 inches and although I understand that plants are dormant at this time of year it is a very poor specimen for £6.99.Disapointed.Mrs.Howard.”

Helpful Report

Posted 5 years ago

“No refund for over 3 weeks faults item and then wouldn’t reinburs my postage very bad customer service”

Helpful Report

Posted 5 years ago

“Weeks of waiting for my order no delivery or explanation. Wrote to them said they would send it straight away and blamed the courier (as this reading the other reviews seems not extraordinary. Now weeks again and no delivery and no explanation. So I have written again asking for delivery in the next couple of days or refund my payment. I will inform interested parties of how it has concluded.”

Helpful Report

Posted 6 years ago

“Bad experience like those reviews before us. Stated order dispatched nothing arrived. Emailed finally response stated problems with delivery company as said to so many others. Informed the order would be redispatched, order again not received. Cancelled order, plus side refunded immediately through PayPal. I suspect they had marked too cheap and then didn’t want the sale. Should have said so at the beginning instead of us loosing a months planting time.”

Helpful Report

Posted 6 years ago

“I ordered a pair of pot grown Christmas trees at 90cm, and paid £100.00. The pots were split by the 30cm roots sticking out the sides, the trees were different heights, colours and shapes. I contacted Christmas Trees Direct aka Gardeners Dream four times, absolutely did not care, even though their website says you do not need to re-pot for a year. DO NOT BUY FROM THIS COMPANY - they clearly take your money, send you rubbish and do not care. Debora Scott”

Helpful Report

Posted 6 years ago

“AVOID They lie. Orders never arrive. Carrier they use also lie. Claimed order was delivered 3 times. When in fact order was never processed. But took countless emails to assertain that info after being called a liar Twice. Seems they have form for this kind of behaviour. Had to get PayPal involved to refund. Why. In this age of online reviews would you behave in such an appalling way. Only wish there was a zero star option. Order from here at your peril!!!!!”

Helpful Report

Posted 6 years ago

“I tried to cancel this order within minutes of placing it. My mistake, I realised I ordered the wrong size. I immediately emailed the company asking to cancel the order. The next day they sent me an email confirming dispatch ! Very poor customer service”

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Posted 7 years ago

“The cardboard boxes were not strong enough and arrived damaged. The plastic bags were not strong enough and approximately 3 kilograms of pellets were lost. I have placed many orders on-line and I will be returning to my original supplier. Thank you for the opportunity to try your company.”

Helpful Report

Posted 7 years ago

“First the tree wasn’t like the one I have ordered on the website. It was wrapped in cling film. You could tell that it s not a nice Christmas tree. I have sent it back straight away after I have tried to explain to the delivery man that I do not want the tree. He could barely understand any English, all he could say is that the tree is not faulty and I have no reason to send it back. He forgot to bring the snowflake decorations that I have ordered along with the tree. All in all it has been more that 2 week since the delivery came and I am still waiting for a refund. I have tried to contact the company many times with no success. It is impossible to reach them on the number they have provided on the website.”

Helpful Report

Posted 7 years ago

“Having completed the order, paid for the item and been told it had been despatched on 21/12/17, it was more than a surprise to receive another email several days later to say the item wasn't in stock and wouldn't be for the foreseeable future and that a refund would be issued. Surely, before telling me the item was despatched you should have checked it was in stock, in fact surely it should not have been advertised as available in the first place.”

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Posted 7 years ago

“I can't believe this company chose to send plants out by second class post over the Christmas period. It took 6 days to get to me and the plant had suffered. I ordered plants from other garden centres at exactly the same time and everyone came by courier within 24 hours. The plant was expensive enough. I can't believe they needed to scrimp on postage!”

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Posted 7 years ago

Gardeners Dream is rated 2.8 based on 228 reviews