Gardeners Dream Reviews

Name: Gardeners Dream
Address: Gardeners Dream, Glasgow Road, Kilsyth, Glasgow
Rating: 2.73

2.7 Rating 234 Reviews

41 %

of reviewers recommend Gardeners Dream

2.7

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email

Visit Website

Phone:

1236 822 000

Email:

sales@gardenersdream.co.uk

Location:

Gardeners Dream, Glasgow Road, Kilsyth
Glasgow
G65 9BX

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Gardeners Dream 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plants that I ordered were delivered as roots, screwed up and stuffed into an envelope without any information whatsoever. Have tried four times to contact them by email but keep getting invalid address despite sending to the one on their website. Customer service is appalling. I will avoid this company like the plague.”

Helpful Report

Posted 4 years ago

“Had some roots delivered, stuffed into an envelope with not one word of information or anything else for that matter. I have tried three times to send a picture to the email address supplied but had them returned as invalid. I think that I will not be dealing with this company again. Cannot recommend them.”

Helpful Report

Posted 4 years ago

“Very disappointed we placed a order Sunday 28th June and dispatched Monday 29th June. We paid extra for delivery so we would have our delivery quicker. We was not given any tracking information but on website it says the courier was DPD, I emailed them asking for a tracking number and I was told it was DX Express not Dpd as website says seems a bit funny, and our tracking number would be emailed later Monday, but nothing it's now Friday 3rd July and still nothing. We have contacted both couriers and both said the same thing we don't have any thing for your address also the company would of received a tracking number. We have called them but just get a recored message asking us to email them but when you do you get no reply. I have asked them to call me urgently but nothing. My advice is don't use this company.”

Helpful Report

Posted 5 years ago

“We placed a order for a olive tree last Sunday 28th June and according to the website it says it was dispatched Monday 29th June 2020, we paid extra for delivery so we would get it quicker and its now Friday 3rd July and still nothing. On the website it says it was dispatched by Dpd and we did not receive any tracking information, we emailed them asking about tracking but then told it was DX Express not Dpd. We should of had a tracking email sent to us the same day but nothing we was advised the tracking would be sent later that day but nothing. We have called both couriers and both told me have nothing for our address also the sender needs to give you the tracking number that was given when parcel was sent. We can not contact them just goes onto a record message asking you to email them but when you do you don't get any reply. My advice is DO NOT USE THIS COMPANY YOU WILL BE LET DOWN.”

Helpful Report

Posted 5 years ago

“Very disappointed with my purchase of a small lemon tree. When the tree came it was attached to a frame, on the website it showed this tree grown to be strong and "like a tree" however, I was then told it shouldnt be removed from the small frame! After complaining I was then told it could be removed from the frame. The tree had been attached to the frame for so long it was clearly not going to grow upright! Very disappointed and no real customer service ! :(”

Helpful Report

Posted 5 years ago

“The plant and pot were nothing like the image. It was very overpriced. When I complained they were very unhelpful and said they have to charge more than a garden centre due to postage. Yet they say that postage is free. I feel misled all round.”

Helpful Report

Posted 5 years ago

“I bought some grass seed what I was expected is not the same Completely different item and I do not ever recommend you to anybody I wish I could give you less than one star very disappointed with your order and I will not ever buy again from you”

Helpful Report

Posted 5 years ago

“The worse plants I have ever seen outside a compost heap damaged badly packed and overpriced going by the reviews little chance of getting my money back gardeners dream more like gardeners night mare”

Helpful Report

Posted 5 years ago

“We received a Golden Wedding Rose yesterday from a friend, to celebrate our 50th anniversary. What a disappointment.... a week spindly specimen with a few forced buds and no visible root system. Not what I would expect of a presentation rose in June, the month of roses. I will be surprised if it lasts to the end of one month....shocking!!!!”

Helpful Report

Posted 5 years ago

“Terrible quality of plants, both were sent to me nearly dead and with most of the leaves eaten/mouldy or falling off. One of the plants had a stem that was a dead twig. After complaining to the staff they continue to claim the plant is in good condition and will flourish in due course. I resent having to pay £6.99 each for nearly dead plants and sadly these will have to go in the bin soon as I don't want to risk my other plants getting any disease.”

Helpful Report

Posted 5 years ago

“Very disappointed, tiny plants with no labels or instructions on care, will not use again.”

Helpful Report

Posted 5 years ago

“Within minutes of realising I'd ordered the wrong shrub, I used their contact to cancel through their website. I received a reply asking for my e mail so that they could cancel my order and replace with the shrub I wanted. I was then advised, your order has been packed & dispatched, with the shrub I had told them I didn't want and then telling me to refuse delivery. How does one do that in the current clime when packages are left on the doorstep with the courier making a hasty retreat? Customer service is appalling, go to your local garden centre, at least you know what you are getting.”

Helpful Report

Posted 5 years ago

“Fish flakes for pond fish ordered. Packaged in padded envelope when should have been packaged in a box. Complete waste of money as 3/4 of flakes crushed to powder”

Helpful Report

Posted 5 years ago

“10 mixed Plants arrived with no labels. Emailed the company and had 1 response then didn’t get back to me. I wad hoping to look up the plants with my son and plan where to put them. Sadly we could identify most of the plants as some had no leaves. Waste of time and money. Plants no looking sad while I still await a response 4 days after delivery. Go to you local gardens centre instead.”

Helpful Report

Posted 5 years ago

“My Philadelphus plant arrived today in a very large box, the plant measures 6 inches and although I understand that plants are dormant at this time of year it is a very poor specimen for £6.99.Disapointed.Mrs.Howard.”

Helpful Report

Posted 5 years ago

“No refund for over 3 weeks faults item and then wouldn’t reinburs my postage very bad customer service”

Helpful Report

Posted 5 years ago

“Weeks of waiting for my order no delivery or explanation. Wrote to them said they would send it straight away and blamed the courier (as this reading the other reviews seems not extraordinary. Now weeks again and no delivery and no explanation. So I have written again asking for delivery in the next couple of days or refund my payment. I will inform interested parties of how it has concluded.”

Helpful Report

Posted 6 years ago

“Bad experience like those reviews before us. Stated order dispatched nothing arrived. Emailed finally response stated problems with delivery company as said to so many others. Informed the order would be redispatched, order again not received. Cancelled order, plus side refunded immediately through PayPal. I suspect they had marked too cheap and then didn’t want the sale. Should have said so at the beginning instead of us loosing a months planting time.”

Helpful Report

Posted 6 years ago

“I ordered a pair of pot grown Christmas trees at 90cm, and paid £100.00. The pots were split by the 30cm roots sticking out the sides, the trees were different heights, colours and shapes. I contacted Christmas Trees Direct aka Gardeners Dream four times, absolutely did not care, even though their website says you do not need to re-pot for a year. DO NOT BUY FROM THIS COMPANY - they clearly take your money, send you rubbish and do not care. Debora Scott”

Helpful Report

Posted 6 years ago

“AVOID They lie. Orders never arrive. Carrier they use also lie. Claimed order was delivered 3 times. When in fact order was never processed. But took countless emails to assertain that info after being called a liar Twice. Seems they have form for this kind of behaviour. Had to get PayPal involved to refund. Why. In this age of online reviews would you behave in such an appalling way. Only wish there was a zero star option. Order from here at your peril!!!!!”

Helpful Report

Posted 6 years ago

Gardeners Dream is rated 2.7 based on 234 reviews