Gardeners Dream Reviews

Name: Gardeners Dream
Address: Gardeners Dream, Glasgow Road, Kilsyth, Glasgow
Rating: 2.73

2.7 Rating 234 Reviews

41 %

of reviewers recommend Gardeners Dream

2.7

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email

Visit Website

Phone:

1236 822 000

Email:

sales@gardenersdream.co.uk

Location:

Gardeners Dream, Glasgow Road, Kilsyth
Glasgow
G65 9BX

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Gardeners Dream 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not a gardener. I knew I wanted standard portuguese laurel trees around 6ft. Gardeners dream do not answer phones. They offered to send photo's of the tree's which would have been brilliant if they had bothered. £380 later, some tall twiggy bushes arrived. My bamboo canes have yet to arrive. I was told this is what I ordered, it stated ornamental tree. Got nowhere with customer service. Awful, rude AVOID”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave this review, even if it is slightly biased to the situation. Firstly, all customer service staff are working from home, meaning we do not have access to our usual office phone lines. However, the voicemail does advise this and asks for you to send us an email, provides the email address and this is monitored daily. Due to the fact, we are not in the office, we have to request that a member of the warehouse team sends us images of the photographs. This can take time. Instead of waiting for images of the trees to make sure they were what you wanted as you already claimed to be unsure if these were the correct ones you were after, you decided to place the order anyway. The trees received were exactly as described on the listing, however, were not what you thought you had purchased. The reason you did not get anywhere with our customer service team is because there is not much else we can assist with other than getting you to return the trees back to us for a refund to be processed. Have a great rest of your day. Kind regards GD Team

Posted 3 years ago

“Like others on here, I am totally disappointed with this comany. Tiny unhealthy specimens, no identification on plants, no care or planting instructions. I have requested a refund.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave this review, sorry to hear you are not totally satisfied with the plants received. All plant heights are stated when purchasing, should the plants received not meet these heights we simply ask that you let us know and we can take the matter further. As for the identification of the plants, just send us images of the plants received and we can identify each plant for you. Should you require anything further, please do get into contact with us and a member of staff would be glad to assist. Have a great rest of your day. Kind regards GD Team

Posted 3 years ago

“What a terrible company! I ordered a special rose for my parent's Diamond Wedding Anniversary and it never arrived. It was supposedly 'lost in transit' bit I doubt that it was ever sent. Now I'm waiting for a full refund. Avoid this company like the plague!!!”

Helpful Report

Posted 3 years ago

“I ordered a gardenia and received the very cheapest fuchsia. The difference was so obvious. I was asked repeatedly to send a photo. I was unable to do that. My concern was dismissed. Should have checked the reviews!!”

Helpful Report

Posted 3 years ago

“Ordered six alpine plants. On arrival three were dead and two were sorry specimens. Nothing like the photo shown on Amazon.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave this review, sorry to hear you are not totally satisfied with the order received. Please contact us on sales@gardenersdream.co.uk so we can discuss this further and do our best to provide a resolution. Have a wonderful rest of your day. Kind regards GD Team

Posted 3 years ago

“Firstly the Magnolia Stellata tree I ordered on 26th June and duly arrived on 30th June was not as advertised; the tree was in fact grafted onto another tree; when phoning and enquiring about this I was assured that ''this is standard procedure for the tree you have ordered any more queries just phone''. Ok no probs or so I thought, after potting and watering my grafted tree I was more than surprised after a couple of weeks to see shoots coming out of what I can only describe as the surrogate tree; on phoning your customer line (which is now not operating) I spent most of yesterday 20th July 2021 attempting to get a straight answer (by email) as to what I should do, leave them or take them off. Your only reply every time was ''we need a photo'' not bothering to ring me even though I said I would pay for your call. Finally one of my neighbours took a photo and it got sent to you, your reply was ''take them off with a sharp instrument and cover the part they have come from with tree sealing wax''. A phone call would have saved all the frustration I suffered; foxtrot oscar is what I say to you I for one will never recommend your chocolate teapot company.”

Helpful Report

Posted 3 years ago

“What a dreadful outfit. I ordered two clematis plants as a present for our son. They arrived after a week in the post. They were spindley weak little things and both were withered and brown and looking pretty dead. No way could I give them as a present. I tried my best to get them going in my own garden but it was utterly futile. They had come from somewhere in a Holland and had been in their small pots far too long so that the roots were completely balled up. Needless to say they are both as dead as doornails. I reordered the clematis from another firm called Roots. What a difference: their clematis arrived three times the size and in fantastic condition - and with a five year guarantee. You have been warned: Gardener’s Dream???? More a total nightmare. Refund?? Pig’s might fly it seems... replacement plants? not acceptable, not wanted and not offered.”

Helpful Report

Posted 4 years ago

“I ordered 6 lots of plants , they arrived in a terrible state Some of the plants were shot , some dead and some barely a plant Complete waste of money, my advice is leave well alone There customer service is as bad as there plants”

Helpful Report

Posted 4 years ago

“Ordered a Hydranger. Not cheap. Sent a twig. You have been warned.”

Helpful Report

Posted 4 years ago

“£25 worth of Items never arrived. (Via the eBay site) They blamed the couriers, claimed they were going to send me replacements, which also never arrived. I requested a full refund, to which they agreed, however, I’ve never received it. So to me, this make this company fraudulent. Do not use.”

Helpful Report

Posted 4 years ago

“Not good value for money. My fault as I knew it was in a 9cm pot but seriously...plants arrived as a mere twig with a few leaves on. No more than a small cutting really. Had another delivery from country climbers and WOW, what a difference for a few £ more. Will not waste my money again”

Helpful Report

Posted 4 years ago

“I wish I had read the reviews before ordering No instructions the supporting stick had more life in it No phone line available prompt email reply SO SORRY etc. so far no more contact Was it because I could not send photos”

Helpful Report

Posted 4 years ago

“I have order Camellia Spring Festival Tree and a thin stem with a few unhealthy twigs arrived. No buds to flower as per advertised pictures on Amazon web and then told that it is still out of season. But it is season now for Camellias. It is spring, and Camellias particularly this variety, should have buds to bloom!!”

Helpful Report

Posted 4 years ago

“Thought I was buying a partially round formed minature of a Magnolia Stellata instead I got two spindly twigs ,totally misleading advert!!! Plus it won't let you upload pics of purchases???”

Helpful Report

Posted 4 years ago

“Paid nearly £50 for four house plants ..they arrived squashed into a box and were nowhere near as big as pictures. One was little more than a seedling. On complaining, I was told to send them back at my own expense.”

Helpful Report

Posted 4 years ago

“One item missing but still charged for .Also another plant ordered 4 pieces 3 were ok and fourth was a dead leaf with earth in a plastic bag sealed with a band . Very disappointing that this item was selected and send to customer . Still waiting for a response. Left disappointed with order .”

Helpful Report

Posted 4 years ago

“I am missing part of my order and so cannot compete my garden project without going to purchase the missing staples from somewhere else! Extremely disappointed”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM THESE I would not give any stars if it was possible. I ordered moss wreaths from this company and instead of sending the correct item, they sent me plain rose gold wire rings and did not even inform me of this, I found out when the parcel arrived. This has now left me without the correct item which means I am having to let customers down. I emailed to ask for the correct items to be sent and they said that they had sent these because the ones I had ordered are out of stock. They hadn’t even warned me about this or given me the option of a refund. This is absolutely shocking customer service. I have tried to call this company but they will not even pick up the phone. Ridiculous”

Helpful Report

Posted 4 years ago

“In short, bought a tree which was broken by the supplier as the tree was too big for the box and the packaging had no sign of damage. I was asked to return the tree and they would reimburse me costs. They only reimbursed the cost of the tree. Delivery was my cost despite the very obvious fact the tree was damaged when being packed by the supplier.”

Helpful Report

Posted 4 years ago

“Received an Anniversary Rose bush that I had ordered as a gift. Very very disappointed. The Rose had black spot and leaves were falling off. I had to give the Rose as it was too late to get another gift! I informed the company that I thought that the product was very poor. I was asked to send photos, unfortunately I had delivered the Rose (albeit being extremely embarrassed!) This was a thirty six mile round trip so not possible to take photos. I was totally ignored after I explained this! I have since informed them that further leaves have fallen off! I have been totally ignored and think that the service is poor to say the least”

Helpful Report

Posted 4 years ago

Gardeners Dream is rated 2.7 based on 234 reviews