Gardening Express  Reviews

"I ordered 3 different Clematis plants - 2 of them were healthy & now growing well in my garden. The third however looked dry and unhealthy when received, but I planted it and hoped it might spring back to life. One month later, the plant gave up completely. Customer Service then wanted me to pay for a courier to collect the dead plant, as evidence, despite taking detailed photographs both when first receiving the plant and a month later. Their response was \"All our plants are checked for quality, condition and overall health prior to dispatch, both internally and by an external independent ministry (DEFRA), to make sure we are only sending out good quality stock to our customers\" This statement is clearly inaccurate! I had no suitable packaging to return a delicate dead plant, nor was I prepared to pay good money to a courier for its return. It was actually more cost effective to buy a new clematis from a different supplier and this is now growing healthily. Customer Service at Gardening Express do not represent their company at its best and I will not be using this supplier again."

"I ordered 3 different Clematis plants - 2 of them were healthy & now growing well in my garden. The third however looked dry and unhealthy when received, but I planted it and hoped it might spring back to life. One month later, the plant gave up completely. Customer Service then wanted me to pay for a courier to collect the dead plant, as evidence, despite taking detailed photographs both when first receiving the plant and a month later. Their response was \"All our plants are checked for quality, condition and overall health prior to dispatch, both internally and by an external independent ministry (DEFRA), to make sure we are only sending out good quality stock to our customers\" This statement is clearly inaccurate! I had no suitable packaging to return a delicate dead plant, nor was I prepared to pay good money to a courier for its return. It was actually more cost effective to buy a new clematis from a different supplier and this is now growing healthily. Customer Service at Gardening Express do not represent their company at its best and I will not be using this supplier again."

"I ordered 3 different Clematis plants - 2 of them were healthy & now growing well in my garden. The third however looked dry and unhealthy when received, but I planted it and hoped it might spring back to life. One month later, the plant gave up completely. Customer Service then wanted me to pay for a courier to collect the dead plant, as evidence, despite taking detailed photographs both when first receiving the plant and a month later. Their response was \"All our plants are checked for quality, condition and overall health prior to dispatch, both internally and by an external independent ministry (DEFRA), to make sure we are only sending out good quality stock to our customers\" This statement is clearly inaccurate! I had no suitable packaging to return a delicate dead plant, nor was I prepared to pay good money to a courier for its return. It was actually more cost effective to buy a new clematis from a different supplier and this is now growing healthily. Customer Service at Gardening Express do not represent their company at its best and I will not be using this supplier again."

"Bought 4 Daphne plants for \u00a370 which were tiny when received, poor value. One of the plants didn't thrive and developed black mould. I asked for a replacement thinking they would send one out but no! They wanted the original sent back, tracked post with proof of purchase etc. and said they might send one if they have them in stock. What scammers! DO NOT BUY FROM GARDENING EXPRESS. I have since read reviews, all bad!"

"I ordered 3 x large plants for c. \u00a390 and they are all terrible - small and in bad health. No reply to my email with photographs or to the online contact form I sent (I've waited a week and nothing). The plants are too tall to be returned by carrier and you can't return in person. My review of the plants on their website has been removed.... DO NOT USE THIS COMPANY"

"I ordered 3 x large plants for c. \u00a390 and they are all terrible - small and in bad health. No reply to my email with photographs or to the online contact form I sent (I've waited a week and nothing). The plants are too tall to be returned by carrier and you can't return in person. My review of the plants on their website has been removed.... DO NOT USE THIS COMPANY"

"I ordered 3 x large plants for c. \u00a390 and they are all terrible - small and in bad health. No reply to my email with photographs or to the online contact form I sent (I've waited a week and nothing). The plants are too tall to be returned by carrier and you can't return in person. My review of the plants on their website has been removed.... DO NOT USE THIS COMPANY"