Gardening Express Reviews

1.2 Rating 135 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 135 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 25%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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How do I contact Gardening Express?

Helpful Report

(2 weeks ago)

You can contact Gardening Express by Email and Live Chat.

Helpful Report

(2 weeks ago)

56.67%

Industry Average

“ Would leave no stars only the two plants I did receive were nice if in substantially damaged packaging. Four plants not received by us and we were informed that they had been returned by courier beaut damage in transit. Several emails and two months later almost still waiting for refund on plants not received. Company has gone silent on me. I spent 97 pounds, it’s enough to lose.!!! Horrendous customer service!!! ”

- Anonymous

“ Terrible customer service which has turned non existent. ”

- Anonymous

“ I have had good plants and service for a few years from Gardening Express, however, this year is really bad. I ordered plants and an arch on 10 June and only one of my plants has arrived and it is 8 July. I have emailed twice and no response back. I don't know what has changed this year but they need to let people know if there is a problem, not leave us hanging. I will not buy from them again. ”

- Pauline Bailey

Gardening Express Reviews

Customer Service - Average