Gardening Express Reviews

1.2 Rating 133 Reviews

5 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 25%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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How quickly does Gardening Express resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 68% of reviewers feedback is Gardening Express takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

50.00%

Industry Average

“ I am appalled at the lack of customer service. ”

- Jacqueline Waller

“ Once more we tried to salvage it but this time it never recovered, we contacted customer services expecting a full replacement especially as we’d only had it just over three weeks and was supposedly covered by a guarantee. ”

- Donna

“ 22nd June 2025. Ordered over £80 of plants on 30th May 2025. No sign of the plants and no human response from them. Pathetic service. ”

- Anonymous

Gardening Express Reviews

Customer Service - Average