Gardening Express Reviews

1.3 Rating 121 Reviews

5 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.3

Based on 121 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 27%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

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How quickly does Gardening Express resolve customer queries?

Helpful Report

(1 week ago)

Greater than 65% of reviewers feedback is Gardening Express takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

25.00%

Industry Average

“ GARDENERS BEWARE. Plants were very small, very few leaves and very poor quality. When I complained to the company they said they will improve with growing! In my experience you want the best quality plants to begin with. POOR SERVICE. I will not use again. ”

- Cottage Gardener

“ Took weeks for delivery so I had to write multiple emails and then was dumped on my doorstep on a day when I specifically asked for it not to be delivered. Customer service poor. The timings on their website are lies. Refused to give me any sort of refund for the stress and inconvenience. Avoid ”

- Anonymous

“ Gardening Express customer service saying there's no fault on their side so no recompense. ”

- EHRB

Gardening Express Reviews

Customer Service - Bad